The use of Call Centres by local public administrations
Bibliographic Data
| ID | 9846382 |
|---|---|
| Authors | Tony Kinder (0000-0003-2769-3655, University of Edinburgh, corresponding author) |
| Year | 2001 |
| Volume | 33 |
| Issue | 10 |
| Pages | 837-860 |
| Publication date | 2001-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Futures (JOURNAL) |
| Journal identifiers | ISSN: 0016-3287 • E-ISSN: 1873-6378 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/s0016-3287(01)00022-2 |
| OpenAlex | W2002185933 |
| Language | EN |
| Citations received | 1 |
| References cited | 31 |
Business · Economic growth · Economics · Economy · Information and Communications Technology · Information technology · Interactivity · Political science · Private sector · Process (computing · Public relations · Public sector · Telecommunications · World Wide Web · Computer Science · Emotional Labor in Professions · Marketing · Work-Family Balance Challenges
Call Center Savvy
‘An assembly line in the head’
Using technology intelligently
New Technologies and the Modernization of Local Government
The New Public Service Ethos
Petty Bureaucracy and Woollyminded Liberalism? The Changing Ethos of Local Government Officers
Transforming visionary products into realities
Telework
Islam and the future of dissent after the `end of history
Financial Exclusion in Rural and Remote New South Wales, Australia
Community care and new public management
The return of the public servant
A Public Management for All Seasons
| Unique citing works | 1 |
|---|---|
| Citations per year | 0,04 |
| Citation span | 2003 - 2003 (1) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 1 |