Irene Cheng Chu Chan
Biographic Data
| ID | 4625915 |
|---|---|
| NAME | Irene Cheng Chu Chan |
| GIVEN NAMES | Irene Cheng Chu |
| FAMILY NAME | Chan |
| SIGNATURE | CHAN I C C |
| AFFILIATIONS | Macao University of Tourism |
| ORCID | 0000-0001-8535-9597 |
| VERIFIED | Yes |
| TOTAL WORKS | 12 |
| TOTAL CITATIONS | 12 |
| AUTHOR COUNT | 12 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2018 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 2 |
Special issue: Future of eTourism: technological innovations and transformation
The Influence of Time Orientation on Infection Risk Evaluation: Moderating Role of Public Health Crisis
The outbreak of COVID-19 has offered a painful lesson to the stakeholders of the travel and hospitality industry. To speed up the recovery of the industry, practitioners need to better understand the factors that influence potential travelers’ evaluation of infection risk when traveling abroad. Hence, this study proposes time orientation (future and present orientations) as a robust determining factor. Analyzing 614 pre-pandemic and 606 mid-pande…
Understanding the Role of Response Latency on Position Bias in Tourists’ Online Travel Planning
This study investigates position bias in tourist decision-making, focusing on how response latency influences preferences for sequentially presented information online. Using a best–worst scaling experiment and discrete choice modeling, findings reveal two distinct classes of decision-makers based on cognitive engagement. Individuals with shorter response latency exhibit a pronounced preference for top-listed attributes, indicating a primacy effe…
A Dining Career Ladder: Customers’ Motivation of Visiting Internet-Famous Restaurants
Customers visiting internet-famous restaurants enjoy unique dining experiences. However, few studies have explored customers' motivation for visiting internet-famous restaurants. Integrating different motivational theories, this study proposes a dining career ladder to conceptualize customers' initial motivations to visit internet-famous restaurants, and their (un)varying motivations when they gain increasing experience. With reflections from 27 …
Exploring the influence of soundscape on visitors’ emotional experience and stickiness to attractions
This study investigates and compares the effects of both subjective and objective soundscapes on visitors' emotional responses and stickiness (i.e. their intention to stay) toward an attraction. Following the soundwalk approach, this study utilizes sound level meters and questionnaires to measure the objective and subjective soundscapes, respectively. The results indicate that subjective soundscape encompasses three dimensions, namely pleasant, u…
Typology of people–process–technology framework in refining smart tourism from the perspective of tourism academic experts
Smart tourism is receiving growing attention among scholars and practitioners as it advances tourism development and enhances travel experience. Existing research focuses on various technological applications and opinions from users and suppliers. However, discussions from the perspective of academic experts on smart tourism are scarce. In addition, most studies focus on only a single aspect of either people, planning process, or technological co…
Smart cities and quality of life: A quantitative analysis of citizens' support for smart city development
Purpose This study examined a tourism destination, Macao, a fast-progressing smart city under development, vis-à-vis a set of smart city quality of life (SCQOL) domains and verified their effects on citizens' attitudes, perceptions and support for citizen-centric smart city development (SCD). Design/methodology/approach This study adopted a quantitative approach. In particular, a questionnaire survey was used to collect data from Macao citizens. …
Gastronomic image in the foodstagrammer’s eyes – A machine learning approach
Website design in tourism and hospitality: A multilevel review
Synthesizing and integrating the works of 78 journal articles on the effect of website design on consumers, this study reconceptualizes and redefines five design features constituting effective website design for tourism and hospitality. The review shows that content and system designs are the most studied design features, followed by social, sensory, and hedonic features. Existing website design research predominantly focuses on website‐level ou…
Lynx presence in Roman times in the lower germanic Limes region: The case of Alphen aan den Rijn
In 2001 and 2002 an excavation conducted in the town of Alphen aan den Rijn in the Netherlands revealed the vestiges of a Roman fort, Castellum Albaniana, situated along the historical Rhine delta and used for centuries during the Roman occupation (41 AD − 275 CE). Among the animal bones retrieved from the surrounding defensive ditches, remains of Lynx lynx bones were found. Lynx is currently not native to the Netherlands but might have been in h…
Exploring the Formation of Mobile Travel Website Quality and Predicting its Influence on Travelers’ Behavioral Intentions
Mobile travel websites have become an alternative due to readiness compared to mobile applications. However, little is known about what constitutes mobile website quality (MWQ) and how it influences consumers’ post-purchase behavioral intentions. By modifying the updated DeLone and McLean Information System Success Model, this study fills this knowledge gap with a formative model. The study also examines how mobile service quality influences trav…
State-of-the-art social customer relationship management
The rise of social media challenges the traditional notion of customer relationship management (CRM) and has led to the emergence of social CRM. This study collected and content-analyzed recent literature along the intersection between social media and CRM, to present an overview of the social CRM research in tourism and hospitality. Findings indicate that most studies focus on the context of hotel and restaurant. These studies lack a solid theor…
Gastronomic image in the foodstagrammer’s eyes – A machine learning approach
Understanding the Role of Response Latency on Position Bias in Tourists’ Online Travel Planning
This study investigates position bias in tourist decision-making, focusing on how response latency influences preferences for sequentially presented information online. Using a best–worst scaling experiment and discrete choice modeling, findings reveal two distinct classes of decision-makers based on cognitive engagement. Individuals with shorter response latency exhibit a pronounced preference for top-listed attributes, indicating a primacy effe…
Exploring the influence of soundscape on visitors’ emotional experience and stickiness to attractions
This study investigates and compares the effects of both subjective and objective soundscapes on visitors' emotional responses and stickiness (i.e. their intention to stay) toward an attraction. Following the soundwalk approach, this study utilizes sound level meters and questionnaires to measure the objective and subjective soundscapes, respectively. The results indicate that subjective soundscape encompasses three dimensions, namely pleasant, u…
Typology of people–process–technology framework in refining smart tourism from the perspective of tourism academic experts
Smart tourism is receiving growing attention among scholars and practitioners as it advances tourism development and enhances travel experience. Existing research focuses on various technological applications and opinions from users and suppliers. However, discussions from the perspective of academic experts on smart tourism are scarce. In addition, most studies focus on only a single aspect of either people, planning process, or technological co…
A Dining Career Ladder: Customers’ Motivation of Visiting Internet-Famous Restaurants
Customers visiting internet-famous restaurants enjoy unique dining experiences. However, few studies have explored customers' motivation for visiting internet-famous restaurants. Integrating different motivational theories, this study proposes a dining career ladder to conceptualize customers' initial motivations to visit internet-famous restaurants, and their (un)varying motivations when they gain increasing experience. With reflections from 27 …
State-of-the-art social customer relationship management
The rise of social media challenges the traditional notion of customer relationship management (CRM) and has led to the emergence of social CRM. This study collected and content-analyzed recent literature along the intersection between social media and CRM, to present an overview of the social CRM research in tourism and hospitality. Findings indicate that most studies focus on the context of hotel and restaurant. These studies lack a solid theor…
Website design in tourism and hospitality: A multilevel review
Synthesizing and integrating the works of 78 journal articles on the effect of website design on consumers, this study reconceptualizes and redefines five design features constituting effective website design for tourism and hospitality. The review shows that content and system designs are the most studied design features, followed by social, sensory, and hedonic features. Existing website design research predominantly focuses on website‐level ou…
Lynx presence in Roman times in the lower germanic Limes region: The case of Alphen aan den Rijn
In 2001 and 2002 an excavation conducted in the town of Alphen aan den Rijn in the Netherlands revealed the vestiges of a Roman fort, Castellum Albaniana, situated along the historical Rhine delta and used for centuries during the Roman occupation (41 AD − 275 CE). Among the animal bones retrieved from the surrounding defensive ditches, remains of Lynx lynx bones were found. Lynx is currently not native to the Netherlands but might have been in h…
Exploring the Formation of Mobile Travel Website Quality and Predicting its Influence on Travelers’ Behavioral Intentions
Mobile travel websites have become an alternative due to readiness compared to mobile applications. However, little is known about what constitutes mobile website quality (MWQ) and how it influences consumers’ post-purchase behavioral intentions. By modifying the updated DeLone and McLean Information System Success Model, this study fills this knowledge gap with a formative model. The study also examines how mobile service quality influences trav…
Smart cities and quality of life: A quantitative analysis of citizens' support for smart city development
Purpose This study examined a tourism destination, Macao, a fast-progressing smart city under development, vis-à-vis a set of smart city quality of life (SCQOL) domains and verified their effects on citizens' attitudes, perceptions and support for citizen-centric smart city development (SCD). Design/methodology/approach This study adopted a quantitative approach. In particular, a questionnaire survey was used to collect data from Macao citizens. …
Gastronomic image in the foodstagrammer’s eyes – A machine learning approach
A Dining Career Ladder: Customers’ Motivation of Visiting Internet-Famous Restaurants
Customers visiting internet-famous restaurants enjoy unique dining experiences. However, few studies have explored customers' motivation for visiting internet-famous restaurants. Integrating different motivational theories, this study proposes a dining career ladder to conceptualize customers' initial motivations to visit internet-famous restaurants, and their (un)varying motivations when they gain increasing experience. With reflections from 27 …
Exploring the influence of soundscape on visitors’ emotional experience and stickiness to attractions
This study investigates and compares the effects of both subjective and objective soundscapes on visitors' emotional responses and stickiness (i.e. their intention to stay) toward an attraction. Following the soundwalk approach, this study utilizes sound level meters and questionnaires to measure the objective and subjective soundscapes, respectively. The results indicate that subjective soundscape encompasses three dimensions, namely pleasant, u…
Typology of people–process–technology framework in refining smart tourism from the perspective of tourism academic experts
Smart tourism is receiving growing attention among scholars and practitioners as it advances tourism development and enhances travel experience. Existing research focuses on various technological applications and opinions from users and suppliers. However, discussions from the perspective of academic experts on smart tourism are scarce. In addition, most studies focus on only a single aspect of either people, planning process, or technological co…
Special issue: Future of eTourism: technological innovations and transformation
The Influence of Time Orientation on Infection Risk Evaluation: Moderating Role of Public Health Crisis
The outbreak of COVID-19 has offered a painful lesson to the stakeholders of the travel and hospitality industry. To speed up the recovery of the industry, practitioners need to better understand the factors that influence potential travelers’ evaluation of infection risk when traveling abroad. Hence, this study proposes time orientation (future and present orientations) as a robust determining factor. Analyzing 614 pre-pandemic and 606 mid-pande…
Understanding the Role of Response Latency on Position Bias in Tourists’ Online Travel Planning
This study investigates position bias in tourist decision-making, focusing on how response latency influences preferences for sequentially presented information online. Using a best–worst scaling experiment and discrete choice modeling, findings reveal two distinct classes of decision-makers based on cognitive engagement. Individuals with shorter response latency exhibit a pronounced preference for top-listed attributes, indicating a primacy effe…
Business (10 works) · Tourism (10 works) · Marketing (9 works) · Computer Science (7 works) · Digital Marketing and Social Media (7 works) · Geography (7 works) · Advertising (6 works) · Sociology (6 works) · Psychology (5 works) · Consumer Behavior in Brand Consumption and Identification (4 works)