Laurie Wu
Biographic Data
| ID | 4625979 |
|---|---|
| NAME | Laurie Wu |
| GIVEN NAMES | Laurie |
| FAMILY NAME | Wu |
| SIGNATURE | WU L |
| AFFILIATIONS | Temple University |
| ORCID | 0000-0001-9257-3911 |
| VERIFIED | Yes |
| TOTAL WORKS | 24 |
| TOTAL CITATIONS | 47 |
| AUTHOR COUNT | 24 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2016 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 3 |
Donate to charities or get a refund of canceled event tickets
Event cancellations occur due to various uncontrollable factors, such as weather and pandemics. Some event companies leverage this opportunity and request people to donate part of the to-be-claimed refund. Charitable donations to preserve local cultures and the environment contribute to sustainable and responsible tourism. This research investigates the impact of refund processing time on donation intention in event cancelations. We find that whe…
How perceived social mobility affects tourism expenditure
Emergence of the self in danger zone tourism
First-Person Pronouns in Sustainable Marketing
Service providers frequently use pronouns to enhance communication effectiveness and build stronger relationships with their customers. However, the tourism literature is silent on the effect of pronouns in sustainable tourism marketing messages. Drawing on congruity theory, this research addresses this gap by exploring the role of first-person pronouns (i.e., singular vs. plural) in promoting travelers’ pro-environmental behavioral intention. St…
Leveraging elevation to deter deviant tourist behaviours
Empowering HER
Drawing on brand activism and organizational identification, this research demonstrates the critical role value fit and leadership diversity play in connecting female employees with hospitality companies. Two studies explored the theoretical propositions that a company’s value statement, reflecting its ideological values (i.e., pro-life vs. pro-choice) and related strategies (i.e., brand activism, leadership diversity), can enhance female employe…
How and Why Commitment-Focused Hospitality Employee Recognitions Attract Growth-Minded Job Seekers
Applying inspiration theory, this research contrasts the effect of commitment- versus achievement-focused social media employee recognition on growth- versus fixed-minded job seekers’ perceived organizational attractiveness and job pursuit intentions. Results across two studies show that growth-minded job seekers exhibit significantly higher levels of perceived organizational attractiveness and job pursuit intentions toward commitment-focused (vs…
Well-being Through Transformation
Transformative tourism experiences are powerful life moments with the capacity to elevate individuals’ well-being. With the rise of transformative tourism and the growing attention to well-being, theoretical research is needed to outline the underlying processes that connect transformative tourism experiences with individual well-being. This study employed grounded theory to critically analyze a set of travel blogs that narrate individual tourist…
Unlocking the Transformative Power of Hospitality and Tourism Experiences
Hospitality and tourism experiences have impeccable capacities of transformation. Drawing on the experience advantage literature, the current research highlights the needs-based mechanisms through self-esteem, autonomy, meaningfulness, and relatedness in understanding the transformative power of hospitality and tourism experiences. Through a synthesis of past literature, we first synthesize how these four needs-based mechanisms have been addresse…
How Inspiring! The Impact of Repurposed Design on Customer Inspiration and Repurchase Intention
The uprise of responsible consumption is provoking hospitality and tourism businesses to adopt responsible practices such as repurposed servicescape design. Against this practical background, the current research examines the effects of repurposed design (vs. no repurposed design) on customer inspiration and repurchase intention. Study 1 shows that, when applied to the functional (not aesthetic) aspect of the servicescape, repurposed design (vs. …
To display tip suggestion or not? Examining tip suggestion’s impact in technology-facilitated preservice tipping encounters
With empirical insights gained across a series of studies, the current research examines the technology-facilitated preservice tipping encounter. Drawing on the tip-enhancing literature and the spatial crowding theory, this research reveals the divergent impacts of tip suggestion on consumers’ tipping behaviors and their satisfaction with the digital payment experience. Our findings show that, while effective in elevating tipping amount, the pres…
Trust the Facts
Applying dual-process theory, the current research examines the impact of written style (i.e., fact-based vs. emotion-based) and subject focus of online reviews (i.e., property-focused vs. host-focused) on customer trust and booking intention in the peer-to-peer (P2P) accommodation context. Following a theory-led conceptualization of customer trust in the P2P accommodation context, a series of three scenario-based experimental studies are conduct…
The Intersection of Technology, Accessible Tourism and Tourists With Intellectual Disabilities
This research aimed to understand the experiences of tourists with intellectual disabilities using travel technologies , and to identify determinants and deterrents. A qualitative approach was adopted to execute the research across two studies. In Study 1, topic modeling analysis of online travel forum discussions was conducted to unearth consumer concerns around accessibility. Study 1 revealed that the voices of people with disabilities were omi…
Feeling Luxe
As the luxury market and associated experiential consumption continues to rise, the hospitality management literature lags somewhat behind practice in examining luxury experiences. This research presents an exploratory analysis of luxury hotel experiences via the approach of topic modeling and emotion detection in online luxury hotel reviews. Results demonstrate that “people” and “product—activity & wellness” aspects of luxury hotel experiences t…
To Partner with Human or Robot? Designing Service Coproduction Processes for Willingness to Pay More
Across two studies, this research presents a novel extension to the service coproduction literature, demonstrating when and why consumers with low- versus high-innovativeness tendencies are willing to pay more to coproduce hospitality and tourism services. Findings suggest that, in in-person coproduction settings, low-innovativeness consumers are willing to pay more to coproduce (vs. not) with human employees, while high-innovativeness consumers …
The role of public space in constructing experience capital
On the bright side of motherhood—A mixed method enquiry
Hotel work-family support policies and employees' needs, concerns and Challenges—The Case of Working Mothers’ maternity leave experience
Is Your Restaurant Worth the Risk? A Motivational Perspective on Reviews’ Rating Distribution and Volume
This research aims to understand diners’ risk-taking tendencies when referring to online reviews to make restaurant decisions as a function of dining motivations (i.e., intrinsic vs. extrinsic motivations). Two experiments jointly reveal that given a positive valence, restaurants with a centralized rating distribution are preferred over those with a polarized rating distribution, and such a preference is accounted for by perceived risk. The prefe…
Visual Design, Message Content, and Benefit Type
Engaging consumers in a firm’s prosocial initiatives can generate favorable responses. As such, cause-related marketing (CRM) advertisements typically employ various content and design elements to engage consumers. However, the appropriate integration of advertising elements has gained little research attention. To fill this void, this study focuses on the joint effect of benefit type (self-benefits vs. other-benefits), message content (preventio…
Embracing the Future
Reflecting upon the biggest trends shaping the global tourism industry in the past two decades, two keywords shall not be missed: new technology (He et al., 2018; Tussyadiah, 2020; Wang et al., 201
Social Media Envy
The sharing of travel experiences has become ubiquitous in today’s era. This study focuses on a pervasive trend among Millennial consumers: the experience of benign envy toward others’ positive travel experience sharing on social networking sites. Drawing on social comparison theory, the current study reveals why and under what conditions others’ positive experience sharing may trigger Millennial consumers’ destination visit intention. Using a mi…
When art meets tech
The impact of language style on consumers′ reactions to online reviews
When art meets tech
The impact of language style on consumers′ reactions to online reviews
The role of public space in constructing experience capital
On the bright side of motherhood—A mixed method enquiry
Hotel work-family support policies and employees' needs, concerns and Challenges—The Case of Working Mothers’ maternity leave experience
Leveraging elevation to deter deviant tourist behaviours
Emergence of the self in danger zone tourism
Empowering HER
Drawing on brand activism and organizational identification, this research demonstrates the critical role value fit and leadership diversity play in connecting female employees with hospitality companies. Two studies explored the theoretical propositions that a company’s value statement, reflecting its ideological values (i.e., pro-life vs. pro-choice) and related strategies (i.e., brand activism, leadership diversity), can enhance female employe…
The impact of language style on consumers′ reactions to online reviews
Social Media Envy
The sharing of travel experiences has become ubiquitous in today’s era. This study focuses on a pervasive trend among Millennial consumers: the experience of benign envy toward others’ positive travel experience sharing on social networking sites. Drawing on social comparison theory, the current study reveals why and under what conditions others’ positive experience sharing may trigger Millennial consumers’ destination visit intention. Using a mi…
When art meets tech
Is Your Restaurant Worth the Risk? A Motivational Perspective on Reviews’ Rating Distribution and Volume
This research aims to understand diners’ risk-taking tendencies when referring to online reviews to make restaurant decisions as a function of dining motivations (i.e., intrinsic vs. extrinsic motivations). Two experiments jointly reveal that given a positive valence, restaurants with a centralized rating distribution are preferred over those with a polarized rating distribution, and such a preference is accounted for by perceived risk. The prefe…
Visual Design, Message Content, and Benefit Type
Engaging consumers in a firm’s prosocial initiatives can generate favorable responses. As such, cause-related marketing (CRM) advertisements typically employ various content and design elements to engage consumers. However, the appropriate integration of advertising elements has gained little research attention. To fill this void, this study focuses on the joint effect of benefit type (self-benefits vs. other-benefits), message content (preventio…
Embracing the Future
Reflecting upon the biggest trends shaping the global tourism industry in the past two decades, two keywords shall not be missed: new technology (He et al., 2018; Tussyadiah, 2020; Wang et al., 201
Hotel work-family support policies and employees' needs, concerns and Challenges—The Case of Working Mothers’ maternity leave experience
On the bright side of motherhood—A mixed method enquiry
The Intersection of Technology, Accessible Tourism and Tourists With Intellectual Disabilities
This research aimed to understand the experiences of tourists with intellectual disabilities using travel technologies , and to identify determinants and deterrents. A qualitative approach was adopted to execute the research across two studies. In Study 1, topic modeling analysis of online travel forum discussions was conducted to unearth consumer concerns around accessibility. Study 1 revealed that the voices of people with disabilities were omi…
Feeling Luxe
As the luxury market and associated experiential consumption continues to rise, the hospitality management literature lags somewhat behind practice in examining luxury experiences. This research presents an exploratory analysis of luxury hotel experiences via the approach of topic modeling and emotion detection in online luxury hotel reviews. Results demonstrate that “people” and “product—activity & wellness” aspects of luxury hotel experiences t…
To Partner with Human or Robot? Designing Service Coproduction Processes for Willingness to Pay More
Across two studies, this research presents a novel extension to the service coproduction literature, demonstrating when and why consumers with low- versus high-innovativeness tendencies are willing to pay more to coproduce hospitality and tourism services. Findings suggest that, in in-person coproduction settings, low-innovativeness consumers are willing to pay more to coproduce (vs. not) with human employees, while high-innovativeness consumers …
The role of public space in constructing experience capital
Well-being Through Transformation
Transformative tourism experiences are powerful life moments with the capacity to elevate individuals’ well-being. With the rise of transformative tourism and the growing attention to well-being, theoretical research is needed to outline the underlying processes that connect transformative tourism experiences with individual well-being. This study employed grounded theory to critically analyze a set of travel blogs that narrate individual tourist…
Unlocking the Transformative Power of Hospitality and Tourism Experiences
Hospitality and tourism experiences have impeccable capacities of transformation. Drawing on the experience advantage literature, the current research highlights the needs-based mechanisms through self-esteem, autonomy, meaningfulness, and relatedness in understanding the transformative power of hospitality and tourism experiences. Through a synthesis of past literature, we first synthesize how these four needs-based mechanisms have been addresse…
How Inspiring! The Impact of Repurposed Design on Customer Inspiration and Repurchase Intention
The uprise of responsible consumption is provoking hospitality and tourism businesses to adopt responsible practices such as repurposed servicescape design. Against this practical background, the current research examines the effects of repurposed design (vs. no repurposed design) on customer inspiration and repurchase intention. Study 1 shows that, when applied to the functional (not aesthetic) aspect of the servicescape, repurposed design (vs. …
To display tip suggestion or not? Examining tip suggestion’s impact in technology-facilitated preservice tipping encounters
With empirical insights gained across a series of studies, the current research examines the technology-facilitated preservice tipping encounter. Drawing on the tip-enhancing literature and the spatial crowding theory, this research reveals the divergent impacts of tip suggestion on consumers’ tipping behaviors and their satisfaction with the digital payment experience. Our findings show that, while effective in elevating tipping amount, the pres…
Trust the Facts
Applying dual-process theory, the current research examines the impact of written style (i.e., fact-based vs. emotion-based) and subject focus of online reviews (i.e., property-focused vs. host-focused) on customer trust and booking intention in the peer-to-peer (P2P) accommodation context. Following a theory-led conceptualization of customer trust in the P2P accommodation context, a series of three scenario-based experimental studies are conduct…
Leveraging elevation to deter deviant tourist behaviours
Empowering HER
Drawing on brand activism and organizational identification, this research demonstrates the critical role value fit and leadership diversity play in connecting female employees with hospitality companies. Two studies explored the theoretical propositions that a company’s value statement, reflecting its ideological values (i.e., pro-life vs. pro-choice) and related strategies (i.e., brand activism, leadership diversity), can enhance female employe…
How and Why Commitment-Focused Hospitality Employee Recognitions Attract Growth-Minded Job Seekers
Applying inspiration theory, this research contrasts the effect of commitment- versus achievement-focused social media employee recognition on growth- versus fixed-minded job seekers’ perceived organizational attractiveness and job pursuit intentions. Results across two studies show that growth-minded job seekers exhibit significantly higher levels of perceived organizational attractiveness and job pursuit intentions toward commitment-focused (vs…
Donate to charities or get a refund of canceled event tickets
Event cancellations occur due to various uncontrollable factors, such as weather and pandemics. Some event companies leverage this opportunity and request people to donate part of the to-be-claimed refund. Charitable donations to preserve local cultures and the environment contribute to sustainable and responsible tourism. This research investigates the impact of refund processing time on donation intention in event cancelations. We find that whe…
How perceived social mobility affects tourism expenditure
Emergence of the self in danger zone tourism
First-Person Pronouns in Sustainable Marketing
Service providers frequently use pronouns to enhance communication effectiveness and build stronger relationships with their customers. However, the tourism literature is silent on the effect of pronouns in sustainable tourism marketing messages. Drawing on congruity theory, this research addresses this gap by exploring the role of first-person pronouns (i.e., singular vs. plural) in promoting travelers’ pro-environmental behavioral intention. St…
Business (19 works) · Tourism (18 works) · Marketing (16 works) · Political science (16 works) · Psychology (15 works) · Sociology (14 works) · Computer Science (11 works) · Advertising (9 works) · Digital Marketing and Social Media (9 works) · Diverse Aspects of Tourism Research (9 works)