Kangping Wang
Biographic Data
| ID | 4795303 |
|---|---|
| NAME | Kangping Wang |
| GIVEN NAMES | Kangping |
| FAMILY NAME | Wang |
| SIGNATURE | WANG K |
| AFFILIATIONS | Business School, Shandong University, Weihai, People’s Republic of China |
| ORCID | 0000-0003-0115-1460 |
| VERIFIED | Yes |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 7 |
| WORKS AS AUTHOR | 6 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 2 |
Human-Robot Interaction in Service Delivery (HRISD) Framework
The integration of artificial intelligence (AI) service robots is reshaping hospitality operations and transforming customer experiences. The study aims to develop a multidimensional Human-Robot Interaction in Service Delivery (HRISD) framework, examining how robots’ technological features and customer characteristics influence customer perceptions and behavioral intentions. The study targeted customers with prior experience of hotel robot servic…
Exploring the Drivers of Customer Experience Quality in Smart Hotels
202509 bcch
Exploring Chinese sustainable tourism
Past, present, and future of tourism and climate change research
The topic of tourism and climate change is a highly promising area. This paper attempts to review the relevant research and identify prospective opportunities. On the basis of 1,274 records in the Web of Science from 1998–2021, this paper develops visual maps of co-authorship networks and strategic diagrams using VOSviewer and SciMAT. Results indicate that the cooperation among different authors has accelerated the knowledge output. Panel data, s…
AI in health tourism
The COVID-19 pandemic created a strong urgency for the application of artificial intelligence (AI) in the tourism and hospitality industry. This paper was set to develop a scale of AI needs in health tourism. A total of 556 valid data were collected, and both exploratory and confirmatory factor analyses were employed to analyze the data. Six constructs containing 18 items were identified, and the reliability and validity were examined to reach sa…
Influences of artificial intelligence (AI) awareness on career competency and job burnout
Purpose The prevalence of artificial intelligence (AI) has considerably affected management and society. This paper aims to explore its potential impact on hospitality industry employees, bringing enlightenment to both employees and managers. Design/methodology/approach Data were collected from a survey of 432 employees who worked in full-service hotels in China. Structural equation modeling (SEM) was used to analyze the data. Findings Results pr…
Past, present, and future of tourism and climate change research
The topic of tourism and climate change is a highly promising area. This paper attempts to review the relevant research and identify prospective opportunities. On the basis of 1,274 records in the Web of Science from 1998–2021, this paper develops visual maps of co-authorship networks and strategic diagrams using VOSviewer and SciMAT. Results indicate that the cooperation among different authors has accelerated the knowledge output. Panel data, s…
Exploring Chinese sustainable tourism
AI in health tourism
The COVID-19 pandemic created a strong urgency for the application of artificial intelligence (AI) in the tourism and hospitality industry. This paper was set to develop a scale of AI needs in health tourism. A total of 556 valid data were collected, and both exploratory and confirmatory factor analyses were employed to analyze the data. Six constructs containing 18 items were identified, and the reliability and validity were examined to reach sa…
Influences of artificial intelligence (AI) awareness on career competency and job burnout
Purpose The prevalence of artificial intelligence (AI) has considerably affected management and society. This paper aims to explore its potential impact on hospitality industry employees, bringing enlightenment to both employees and managers. Design/methodology/approach Data were collected from a survey of 432 employees who worked in full-service hotels in China. Structural equation modeling (SEM) was used to analyze the data. Findings Results pr…
AI in health tourism
The COVID-19 pandemic created a strong urgency for the application of artificial intelligence (AI) in the tourism and hospitality industry. This paper was set to develop a scale of AI needs in health tourism. A total of 556 valid data were collected, and both exploratory and confirmatory factor analyses were employed to analyze the data. Six constructs containing 18 items were identified, and the reliability and validity were examined to reach sa…
Past, present, and future of tourism and climate change research
The topic of tourism and climate change is a highly promising area. This paper attempts to review the relevant research and identify prospective opportunities. On the basis of 1,274 records in the Web of Science from 1998–2021, this paper develops visual maps of co-authorship networks and strategic diagrams using VOSviewer and SciMAT. Results indicate that the cooperation among different authors has accelerated the knowledge output. Panel data, s…
Exploring the Drivers of Customer Experience Quality in Smart Hotels
202509 bcch
Exploring Chinese sustainable tourism
Human-Robot Interaction in Service Delivery (HRISD) Framework
The integration of artificial intelligence (AI) service robots is reshaping hospitality operations and transforming customer experiences. The study aims to develop a multidimensional Human-Robot Interaction in Service Delivery (HRISD) framework, examining how robots’ technological features and customer characteristics influence customer perceptions and behavioral intentions. The study targeted customers with prior experience of hotel robot servic…
Business (5 works) · Computer Science (4 works) · Tourism (4 works) · Geography (3 works) · Marketing (3 works) · Political science (3 works) · AI in Service Interactions (2 works) · Conferences and Exhibitions Management (2 works) · Diverse Aspects of Tourism Research (2 works) · Economics (2 works)