Exploring the Drivers of Customer Experience Quality in Smart Hotels
A Content and fsqca Approach
Bibliographic Data
| ID | 12974422 |
|---|---|
| Authors | Xuejie Qiu (0000-0002-7074-7869, Hong Kong Polytechnic University), Fei Hao (0000-0002-2295-7255, Hong Kong Polytechnic University, corresponding author), Haiyan Kong (0000-0002-6168-6224, Shandong University), Kangping Wang (0000-0003-0115-1460, Hong Kong Polytechnic University), Shuxu Liu (0009-0004-6627-8635, Hong Kong Polytechnic University), Jingxian Liu (0009-0007-2923-9807, Hong Kong Polytechnic University) |
| Year | 2025 |
| Volume | 22 |
| Issue | 1 |
| Pages | 278-303 |
| Publication date | 2025-08-06 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of China Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1938-8160 • E-ISSN: 1938-8179 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/19388160.2025.2542173 |
| OpenAlex | W4413010646 |
| Language | EN |
| Citations received | 1 |
| References cited | 77 |
202509 bcch
Business · Process management · Quality (philosophy · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Marketing
Redesigning Social Inquiry
The effect of emotion on cue utilization and the organization of behavior.
Consumers acceptance of artificially intelligent (AI) device use in service delivery
Understanding Customer Experience Throughout the Customer Journey
A Conceptual Model of Service Quality and Its Implications for Future Research
How to Sustain the Customer Experience
Seeking Qualitative Rigor in Inductive Research
Seeing is believing
Does managerial response moderate the relationship between online review characteristics and review helpfulness
Customer experience quality with social robots
Configurational Comparative Methods
Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism
Set-Theoretic Methods for the Social Sciences
Strategies and conditions for crafting managerial responses to online reviews
The service experience in tourism
Tourism and the refugee crisis in Greece
Insights into your advantages
Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
Set Relations in Social Research
Incorporating Group-Level Similarity Judgments in Conjoint Analysis
| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |