JC Gonzalez
Biographic Data
| ID | 5606914 |
|---|---|
| NAME | JC Gonzalez |
| GIVEN NAMES | JC |
| FAMILY NAME | Gonzalez |
| SIGNATURE | GONZALEZ J |
| AFFILIATIONS | San Antonio Regional Health Service, Chile |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2000 |
| LATEST PUBLICATION YEAR | 2000 |
| H-INDEX | 0 |
The role of discriminant analysis in the refinement of customer satisfaction assessment
OBJECTIVE: To test discriminant analysis as a method of turning the information of a routine customer satisfaction survey (CSS) into a more accurate decision-making tool. METHODS: A 7-question, 10-multiple choice, self-applied questionnaire was used to study a sample of patients seen in two outpatient care units in Valparaíso, Chile, one of primary care (n=100) and the other of secondary care (n=249). Two cutting points were considered in the dep…
No prominent works on this page.
The role of discriminant analysis in the refinement of customer satisfaction assessment
OBJECTIVE: To test discriminant analysis as a method of turning the information of a routine customer satisfaction survey (CSS) into a more accurate decision-making tool. METHODS: A 7-question, 10-multiple choice, self-applied questionnaire was used to study a sample of patients seen in two outpatient care units in Valparaíso, Chile, one of primary care (n=100) and the other of secondary care (n=249). Two cutting points were considered in the dep…
Business (1 works) · Customer satisfaction (1 works) · Customer Service Quality and Loyalty (1 works) · Family medicine (1 works) · Healthcare Quality and Management (1 works) · Linear discriminant analysis (1 works) · Marketing (1 works) · Marketing (1 works) · Mathematics (1 works) · Medicine (1 works)