Basil Halperin
Biographic Data
| ID | 5734175 |
|---|---|
| NAME | Basil Halperin |
| GIVEN NAMES | Basil |
| FAMILY NAME | Halperin |
| SIGNATURE | HALPERIN B |
| AFFILIATIONS | Massachusetts Institute of Technology |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 5 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 1 |
Toward An Understanding of the Economics of Apologies
We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge. First, apologies are not a panacea—the efficacy of an apology and whether it may backfire depend on how the apology is made. Second, across treatments, money speaks louder than words—the best form of apology is to include a coupon for a future trip. Third, in some cases sending …
Toward An Understanding of the Economics of Apologies
We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge. First, apologies are not a panacea—the efficacy of an apology and whether it may backfire depend on how the apology is made. Second, across treatments, money speaks louder than words—the best form of apology is to include a coupon for a future trip. Third, in some cases sending …
Toward An Understanding of the Economics of Apologies
We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge. First, apologies are not a panacea—the efficacy of an apology and whether it may backfire depend on how the apology is made. Second, across treatments, money speaks louder than words—the best form of apology is to include a coupon for a future trip. Third, in some cases sending …
Advertising (1 work) · Business (1 work) · Coupon (1 work) · Economics (1 work) · Epistemology (1 work) · Experimental Behavioral Economics Studies (1 work) · Field (mathematics (1 work) · Finance (1 work) · Finance (1 work) · Forgiveness and Related Behaviors (1 work)