Jane O’Reilly
Biographic Data
| ID | 5790093 |
|---|---|
| NAME | Jane O’Reilly |
| GIVEN NAMES | Jane |
| FAMILY NAME | O’Reilly |
| SIGNATURE | O’REILLY J |
| AFFILIATIONS | University of Ottawa |
| VERIFIED | No |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 7 |
| AUTHOR COUNT | 5 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2012 |
| LATEST PUBLICATION YEAR | 2019 |
| H-INDEX | 1 |
Killing them with kindness”? A study of service employees' responses to uncivil customers
Experiencing uncivil customers is a frequent reality for many people working in the service industry. Past research has established that dealing with uncivil customers can be distressing for employees and can sometimes lead them to engage in reciprocal, discourteous behavior. The purpose of our research is to delve deeper into the experience of customer incivility from the perspective of service employees in order to better understand the various…
Is Negative Attention Better Than No Attention? The Comparative Effects of Ostracism and Harassment at Work
Ostracism has been recognized as conceptually and empirically distinct from harassment. Drawing from theory and research that suggests that employees have a strong need to belong in their organizations, we examine the comparative frequency and impact of ostracism and harassment in organizations across three field studies. Study 1 finds that a wide range of employees perceive ostracism, compared with harassment, to be more socially acceptable, les…
The Third-Party Perspective of (In)justice
Invisible at Work: An Integrated Model of Workplace Ostracism
This article offers a review, integration, and extension of the literature relevant to ostracism in organizations. We first seek to add conceptual clarity to ostracism, by reviewing existing definitions and developing a cohesive one, identifying the key features of workplace ostracism, and distinguishing it from existing organizational constructs. Next, we develop a broad model of ostracism in organizations. This model serves to integrate the rel…
Escaping bullying: The simultaneous impact of individual and unit-level bullying on turnover intentions
In this study, we investigate the simultaneous impact of, and interaction between, being the direct target of bullying and working in an environment characterized by bullying upon employees’ turnover intentions. Hierarchical linear modeling analysis of a sample of 41 hospital units and 357 nurses demonstrates that working in an environment characterized by bullying increases individual employees’ turnover intentions. Importantly, employees report…
Escaping bullying: The simultaneous impact of individual and unit-level bullying on turnover intentions
In this study, we investigate the simultaneous impact of, and interaction between, being the direct target of bullying and working in an environment characterized by bullying upon employees’ turnover intentions. Hierarchical linear modeling analysis of a sample of 41 hospital units and 357 nurses demonstrates that working in an environment characterized by bullying increases individual employees’ turnover intentions. Importantly, employees report…
Killing them with kindness”? A study of service employees' responses to uncivil customers
Experiencing uncivil customers is a frequent reality for many people working in the service industry. Past research has established that dealing with uncivil customers can be distressing for employees and can sometimes lead them to engage in reciprocal, discourteous behavior. The purpose of our research is to delve deeper into the experience of customer incivility from the perspective of service employees in order to better understand the various…
Escaping bullying: The simultaneous impact of individual and unit-level bullying on turnover intentions
In this study, we investigate the simultaneous impact of, and interaction between, being the direct target of bullying and working in an environment characterized by bullying upon employees’ turnover intentions. Hierarchical linear modeling analysis of a sample of 41 hospital units and 357 nurses demonstrates that working in an environment characterized by bullying increases individual employees’ turnover intentions. Importantly, employees report…
Invisible at Work: An Integrated Model of Workplace Ostracism
This article offers a review, integration, and extension of the literature relevant to ostracism in organizations. We first seek to add conceptual clarity to ostracism, by reviewing existing definitions and developing a cohesive one, identifying the key features of workplace ostracism, and distinguishing it from existing organizational constructs. Next, we develop a broad model of ostracism in organizations. This model serves to integrate the rel…
Is Negative Attention Better Than No Attention? The Comparative Effects of Ostracism and Harassment at Work
Ostracism has been recognized as conceptually and empirically distinct from harassment. Drawing from theory and research that suggests that employees have a strong need to belong in their organizations, we examine the comparative frequency and impact of ostracism and harassment in organizations across three field studies. Study 1 finds that a wide range of employees perceive ostracism, compared with harassment, to be more socially acceptable, les…
The Third-Party Perspective of (In)justice
Killing them with kindness”? A study of service employees' responses to uncivil customers
Experiencing uncivil customers is a frequent reality for many people working in the service industry. Past research has established that dealing with uncivil customers can be distressing for employees and can sometimes lead them to engage in reciprocal, discourteous behavior. The purpose of our research is to delve deeper into the experience of customer incivility from the perspective of service employees in order to better understand the various…
Psychology (4 works) · Social Psychology (4 works) · Computer Science (2 works) · Death Anxiety and Social Exclusion (2 works) · Ostracism (2 works) · Political science (2 works) · Social Psychology (2 works) · Sociology (2 works) · Work (physics) (2 works) · Workplace Violence and Bullying (2 works)