Mónica Cerdán Chiscano
Biographic Data
| ID | 5857529 |
|---|---|
| NAME | Mónica Cerdán Chiscano |
| GIVEN NAMES | Mónica Cerdán |
| FAMILY NAME | Chiscano |
| SIGNATURE | CHISCANO M C |
| AFFILIATIONS | Universitat Oberta de Catalunya |
| ORCID | 0000-0001-9559-6537 |
| VERIFIED | Yes |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 5 |
| AUTHOR COUNT | 6 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 1 |
Collective customer-to-customer co-creation practices
While research has shown that customer-to-customer (C2C) value co-creation leads to positive outcomes for people with disabilities, these studies have not addressed how collective C2C can improve value outcomes for families with children with autism spectrum (FwAS) in airports. Our focus is on accessible family tourism and travel in a European airport context, using a value co-creation approach to explore this gap in the literature. To achieve th…
Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst Covid-19
People with disabilities (PwD) are a COVID-19 vulnerable group, and globally they are experiencing even higher rates of social exclusion than before the pandemic. Value co-creation is a process whereby firms and their customers work together to develop service offerings and provides a tool for service improvement during disruptions such as health crises. Although many cultural and tourist attractions have access and inclusion as part of their str…
Co-creating family-inclusive leisure experiences
Art and culture have demonstrated benefits for children with disabilities, yet not everyone in this population has equal access to them. Families of children with disabilities (FwD) are as eager to take part in leisure activities as other families, but they are more likely to run into constraints that make it too difficult for them to follow through. To gain more insight into this, we examine a socially dense leisure experience using customer-dom…
C2C co-creation of inclusive tourism experiences for customers with disability in a shared heritage context experience
This study explores customer-to-customer (C2C) social co-creation practices in tourism when customers with and without disability share a heritage service environment. Despite a growing prevalence of heritage- and disability-related research in the tourism literature, few scholars have examined the phenomena from the emergent customer-dominant logic (CDL) perspective. This study makes empirical use of the perceptions of customers with disabilitie…
Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience
The literature on air travellers with psychiatric disorders is limited. This perspective article highlights various travel-related aspects of autism spectrum disorder (ASD). The airport experience can be stressful for families of children with autism spectrum disorder (FwASDs). The aim of this study was to explore the airport experience of FwASDs using the value co-creation process approach to assist airport managers in designing improved experie…
Giving a Voice to Students with Disabilities to Design Library Experiences
Although librarians generally display an inclusive management style, barriers to students with disabilities remain widespread. Against this backdrop, a collaborative research project called Inclusive Library was launched in 2019 in Catalonia, Spain. This study empirically tests how involving students with disabilities in the experience design process can lead to new improvements in users’ library experience. A mix of qualitative techniques, namel…
Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst Covid-19
People with disabilities (PwD) are a COVID-19 vulnerable group, and globally they are experiencing even higher rates of social exclusion than before the pandemic. Value co-creation is a process whereby firms and their customers work together to develop service offerings and provides a tool for service improvement during disruptions such as health crises. Although many cultural and tourist attractions have access and inclusion as part of their str…
C2C co-creation of inclusive tourism experiences for customers with disability in a shared heritage context experience
This study explores customer-to-customer (C2C) social co-creation practices in tourism when customers with and without disability share a heritage service environment. Despite a growing prevalence of heritage- and disability-related research in the tourism literature, few scholars have examined the phenomena from the emergent customer-dominant logic (CDL) perspective. This study makes empirical use of the perceptions of customers with disabilitie…
Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience
The literature on air travellers with psychiatric disorders is limited. This perspective article highlights various travel-related aspects of autism spectrum disorder (ASD). The airport experience can be stressful for families of children with autism spectrum disorder (FwASDs). The aim of this study was to explore the airport experience of FwASDs using the value co-creation process approach to assist airport managers in designing improved experie…
Giving a Voice to Students with Disabilities to Design Library Experiences
Although librarians generally display an inclusive management style, barriers to students with disabilities remain widespread. Against this backdrop, a collaborative research project called Inclusive Library was launched in 2019 in Catalonia, Spain. This study empirically tests how involving students with disabilities in the experience design process can lead to new improvements in users’ library experience. A mix of qualitative techniques, namel…
Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst Covid-19
People with disabilities (PwD) are a COVID-19 vulnerable group, and globally they are experiencing even higher rates of social exclusion than before the pandemic. Value co-creation is a process whereby firms and their customers work together to develop service offerings and provides a tool for service improvement during disruptions such as health crises. Although many cultural and tourist attractions have access and inclusion as part of their str…
Co-creating family-inclusive leisure experiences
Art and culture have demonstrated benefits for children with disabilities, yet not everyone in this population has equal access to them. Families of children with disabilities (FwD) are as eager to take part in leisure activities as other families, but they are more likely to run into constraints that make it too difficult for them to follow through. To gain more insight into this, we examine a socially dense leisure experience using customer-dom…
Collective customer-to-customer co-creation practices
While research has shown that customer-to-customer (C2C) value co-creation leads to positive outcomes for people with disabilities, these studies have not addressed how collective C2C can improve value outcomes for families with children with autism spectrum (FwAS) in airports. Our focus is on accessible family tourism and travel in a European airport context, using a value co-creation approach to explore this gap in the literature. To achieve th…
Business (5 works) · Marketing (5 works) · Service and Product Innovation (5 works) · Sociology (5 works) · Computer Science (4 works) · Customer Service Quality and Loyalty (4 works) · Ethnography (4 works) · Political science (4 works) · Psychology (4 works) · Public relations (4 works)