Co-creating family-inclusive leisure experiences
A study of Barcelona’s Gran Teatre del Liceu opera house
Bibliographic Data
| ID | 10137635 |
|---|---|
| Authors | Mónica Cerdán Chiscano (0000-0001-9559-6537, Universitat Oberta de Catalunya, corresponding author) |
| Year | 2023 |
| Volume | 55 |
| Issue | 1 |
| Pages | 25-45 |
| Publication date | 2023-04-11 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Leisure Research (JOURNAL) |
| Journal identifiers | ISSN: 0022-2216 • E-ISSN: 2159-6417 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/00222216.2023.2187265 |
| OpenAlex | W4364379998 |
| Language | EN |
| References cited | 64 |
Art and culture have demonstrated benefits for children with disabilities, yet not everyone in this population has equal access to them. Families of children with disabilities (FwD) are as eager to take part in leisure activities as other families, but they are more likely to run into constraints that make it too difficult for them to follow through. To gain more insight into this, we examine a socially dense leisure experience using customer-dominant logic, focusing on 12 FwD’s attendance at a classical music performance. We explore the social practices involved in customer-to-customer (C2C) value co-creation and the resulting value outcomes, all of which are beyond the leisure provider’s control. Adopting a multi-method qualitative research approach in collaboration with Barcelona’s Gran Teatre del Liceu opera house, we identified three emergent invisible value factors beyond the leisure provider’s control and three hidden value outcomes
Advertising · Art · Attendance · Business · Control (management · Customer value · Opera · Opera house · Political science · Population · Public relations · Qualitative research · Social science · Sociology · Value (mathematics · Visual arts · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Psychology · Service and Product Innovation · Social Psychology
Critical service logic
Value co-creation in service logic
Understanding Customer Experience Throughout the Customer Journey
From tourism and disability to accessible tourism
Service-dominant logic
C2C co-creation of inclusive tourism experiences for customers with disability in a shared heritage context experience
The Dynamics of Social Practice
Accessible tourism futures
Consumers, Producers and Practices
The effect of historical nostalgia on tourists’ destination loyalty intention
Representations of vulnerability, innocence and evil in the murder of a disabled person
Contributions of tourism to social inclusion of persons with disability
To what extent do children with cerebral palsy participate in everyday life situations
Influences of travel constraints on the people with disabilities’ intention to travel
Customer-to-customer co-creation practices in tourism
Travel by families with children possessing disabilities
Creating joint experiences - Families engaging with a heritage site
Effects of perceived constraints and negotiation on learned helplessness
Having a voice in inclusive tourism research
The relevance of practice theories for tourism research
The Happiness Factor in Tourism
Assessing Hierarchical Leisure Constraints Theory after Two Decades
Parent and Child Perspectives of Family Leisure Involvement and Satisfaction with Family Life
Cognitive, Affective, and Attribute Bases of the Satisfaction Response
Qualitative inquiry and research design
| Citation velocity | historical |
|---|---|
| Highly cited | No |