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Jae Bok Lee

Biographic Data

ID6108589
NAMEJae Bok Lee
GIVEN NAMESJae Bok
FAMILY NAMELee
SIGNATURELEE J B
AFFILIATIONSGyeongsang National University
ORCID0000-0001-7240-6323
VERIFIEDYes
TOTAL WORKS4
TOTAL CITATIONS10
WORKS AS AUTHOR4
WORKS AS EDITOR0
FIRST PUBLICATION YEAR2018
LATEST PUBLICATION YEAR2024
H-INDEX2
  • Does Citizen Sector-based Preference Relate to Citizen Satisfaction with Public Service Organizations

    Open Access•Jae Bok Lee•ARTICLE•Administration & Society•2024•References: 60

    Scholarly attention has predominantly focused on citizens’ evaluations of public service organizations that deliver government-funded services, particularly in single-sector public service provision. As a result, we have limited understanding of how multisectoral provision operates from a citizens’ perspective. Against this backdrop, this study explores how citizens disparately evaluate their providers, which varies according to their preferred s…

  • Do health vouchers broaden the choices of citizens with low socioeconomic status? An analysis of Medicaid in Brooklyn

    Jae Bok Lee•ARTICLE•Public Management Review•2023

    Governments worldwide have committed to extending choices in public management to deliver services effectively; yet, how these programmes ensure equality remain unclear. This study investigated whether such programmes widened choices among different groups of citizens, focusing on Medicaid in Brooklyn, New York, in the 2000s. Information on patient admissions from the Statewide Planning Research and Cooperative System and hospitals from the Ameri…

  • Understanding Gaps Between Objective and Subjective Performance Measures

    Open Access•Jae Bok Lee, Soojin Kim•ARTICLE•The American Review of Public…•2023•Cited by: 2•References: 19

    Governments use various performance measures to ensure that public services delivered by private-sector providers are safe and meet citizens’ particular needs. These measures can include awarding accreditation and assessing citizen satisfaction. However, few studies have investigated how objective performance measures relate to citizens’ subjective evaluations of providers from the perspective of service users. To fill this gap in the literature,…

  • Engendering inclusive e-government use through citizen IT training programs

    Open Access•Jae Bok Lee, Gregory A Porumbescu•ARTICLE•Government Information Quarterly•2018•Cited by: 8•References: 5

  • Engendering inclusive e-government use through citizen IT training programs

    Open Access•Jae Bok Lee, Gregory A Porumbescu•ARTICLE•Government Information Quarterly•2018•Cited by: 8•References: 5

  • Understanding Gaps Between Objective and Subjective Performance Measures

    Open Access•Jae Bok Lee, Soojin Kim•ARTICLE•The American Review of Public…•2023•Cited by: 2•References: 19

    Governments use various performance measures to ensure that public services delivered by private-sector providers are safe and meet citizens’ particular needs. These measures can include awarding accreditation and assessing citizen satisfaction. However, few studies have investigated how objective performance measures relate to citizens’ subjective evaluations of providers from the perspective of service users. To fill this gap in the literature,…

  • Engendering inclusive e-government use through citizen IT training programs

    Open Access•Jae Bok Lee, Gregory A Porumbescu•ARTICLE•Government Information Quarterly•2018•Cited by: 8•References: 5

  • Do health vouchers broaden the choices of citizens with low socioeconomic status? An analysis of Medicaid in Brooklyn

    Jae Bok Lee•ARTICLE•Public Management Review•2023

    Governments worldwide have committed to extending choices in public management to deliver services effectively; yet, how these programmes ensure equality remain unclear. This study investigated whether such programmes widened choices among different groups of citizens, focusing on Medicaid in Brooklyn, New York, in the 2000s. Information on patient admissions from the Statewide Planning Research and Cooperative System and hospitals from the Ameri…

  • Understanding Gaps Between Objective and Subjective Performance Measures

    Open Access•Jae Bok Lee, Soojin Kim•ARTICLE•The American Review of Public…•2023•Cited by: 2•References: 19

    Governments use various performance measures to ensure that public services delivered by private-sector providers are safe and meet citizens’ particular needs. These measures can include awarding accreditation and assessing citizen satisfaction. However, few studies have investigated how objective performance measures relate to citizens’ subjective evaluations of providers from the perspective of service users. To fill this gap in the literature,…

  • Does Citizen Sector-based Preference Relate to Citizen Satisfaction with Public Service Organizations

    Open Access•Jae Bok Lee•ARTICLE•Administration & Society•2024•References: 60

    Scholarly attention has predominantly focused on citizens’ evaluations of public service organizations that deliver government-funded services, particularly in single-sector public service provision. As a result, we have limited understanding of how multisectoral provision operates from a citizens’ perspective. Against this backdrop, this study explores how citizens disparately evaluate their providers, which varies according to their preferred s…

Business (4 works) · Political science (4 works) · Economics (3 works) · Public relations (3 works) · Customer Service Quality and Loyalty (2 works) · Economic growth (2 works) · Marketing (2 works) · Medicine (2 works) · Public Administration (2 works) · Public Policy and Administration Research (2 works)

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