Does Citizen Sector-based Preference Relate to Citizen Satisfaction with Public Service Organizations
Bibliographic Data
| ID | 11103563 |
|---|---|
| Authors | Jae Bok Lee (0000-0001-7240-6323, Gyeongsang National University, corresponding author) |
| Year | 2024 |
| Volume | 56 |
| Issue | 4 |
| Pages | 339-361 |
| Publication date | 2024-04-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Administration & Society (JOURNAL) |
| Journal identifiers | ISSN: 0095-3997 • E-ISSN: 1552-3039 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/00953997241238182 |
| OpenAlex | W4393200355 |
| Language | EN |
| Citations received | 1 |
| References cited | 62 |
Scholarly attention has predominantly focused on citizens’ evaluations of public service organizations that deliver government-funded services, particularly in single-sector public service provision. As a result, we have limited understanding of how multisectoral provision operates from a citizens’ perspective. Against this backdrop, this study explores how citizens disparately evaluate their providers, which varies according to their preferred sector in multisectoral public service provision. Using a nationwide observational survey on Korean public childcare, where citizens’ sector-based preferences have long been recognized, the findings reveal that parents’ evaluations of providers were contingent on their preferred sector types. The evidence contributes to a more nuanced understanding of citizens’ evaluations of services in multisectoral public service provision
Business · Economics · Microeconomics · Political science · Preference · Public relations · Public sector · Public service · Service (business · Customer Service Quality and Loyalty · Marketing · Public Administration · Public Policy and Administration Research · Technology Adoption and User Behaviour
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| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |