Maria G Volckmar‐Eeg
Biographic Data
| ID | 6180193 |
|---|---|
| NAME | Maria G Volckmar‐Eeg |
| GIVEN NAMES | Maria G |
| FAMILY NAME | Volckmar‐Eeg |
| SIGNATURE | EEG M G V |
| AFFILIATIONS | The Fafo Institute for Labour and Social Research |
| ORCID | 0000-0002-3652-8478 |
| VERIFIED | Yes |
| TOTAL WORKS | 7 |
| TOTAL CITATIONS | 19 |
| AUTHOR COUNT | 7 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 2 |
Detective Work and Invisible Assessments
Frontline discretion serves as a core function in welfare delivery. However, little is known about the process between input and output of discretionary assessments. As welfare administrations increasingly explore automated decision‐support systems to improve consistency and efficiency, it becomes crucial to understand the mechanisms and reasoning that underpin caseworkers' decisions. Such understanding is essential to inform future discussions a…
Veilederblikket
Artikkelen undersøker hvordan Nav-veilederes blikk på brukerne og deres problemer formes av de institusjonelle og organisatoriske rammene de jobber under. Datamaterialet består av seks fokusgruppeintervjuer med to ulike grupper Nav-veiledere. Begge gruppene jobber med innvandrede brukere med sammensatte utfordringer i møte med arbeidslivet, men under svært ulike arbeidsbetingelser. Mens den første gruppen jobber med mange brukere, høyt tidspress …
Et flipperspill i velferdsstaten
Mange innvandrerbrukere «låses» inne i NAV-systemet som varig avhengige av økonomisk sosialhjelp. Slike innlåsingsmekanismer beskrives ofte som resultatet av at brukere blir «kasteballer» mellom tjenester og ikke får den hjelpen de har behov for. I artikkelen utforsker vi slike innlåsingsmekanismer og belyser hvordan veiledernes forståelse og bruk av kategorien «språk» bidrar til å diskvalifisere (innvandrer)brukere fra en rekke aktuelle tjeneste…
The making of immigrant clients; An ethnographic study of categorisation work in the Norwegian Labour and Welfare Administration (NAV)
In this study, I contribute to our understanding of the welfare services provided to immigrants. How street-level bureaucrats make sense of and categorise immigrant clients determines the services provided to them. This categorisation has both individual and societal implications: it affects the immigrants’ chances of living a ‘good life’ and the structures of social inequality, as well as the sustainability and legitimacy of the entire welfare s…
Emotional creaming
Achieving equity in welfare provision depends on accurate understandings of the work of street‐level bureaucrats. We explore the role of emotions when caseworkers prioritise cases. While creaming of clients whom street‐level bureaucrats consider ‘likely to succeed’ is acknowledged as a way of rationing scarce resources, research tends to reject emotional involvement as bias, or neglect emotions in creaming‐practices. This may produce inaccurate p…
I don't know what to do—Could it be cultural?” The operationalization of cultural sensitivity among street‐level workers in the Norwegian Labour and Welfare Administration
Faced with increased global migration and a more ethnically diverse clientele, several studies stress the need for more culturally sensitive welfare services. Others warn that the focus on culture might lead to the culturalization and othering of clients from ethnic minority or migrant backgrounds. In the Norwegian context, cultural sensitivity is implemented in policy documents of the Norwegian Labour and Welfare Administration (NAV) to improve …
Navigating the multifaceted landscape of culture and social work
Faced with increased global migration, there is a growing concern that social workers need more training in- and knowledge of culture and ethnicity. These understandings have come to influence research, education, practice, codes of ethics and organizational policy, constituting a multicultural discourse within the field of social work. Social workers are expected to have cultural competence, and exercise cultural sensitivity in their practice. H…
Emotional creaming
Achieving equity in welfare provision depends on accurate understandings of the work of street‐level bureaucrats. We explore the role of emotions when caseworkers prioritise cases. While creaming of clients whom street‐level bureaucrats consider ‘likely to succeed’ is acknowledged as a way of rationing scarce resources, research tends to reject emotional involvement as bias, or neglect emotions in creaming‐practices. This may produce inaccurate p…
I don't know what to do—Could it be cultural?” The operationalization of cultural sensitivity among street‐level workers in the Norwegian Labour and Welfare Administration
Faced with increased global migration and a more ethnically diverse clientele, several studies stress the need for more culturally sensitive welfare services. Others warn that the focus on culture might lead to the culturalization and othering of clients from ethnic minority or migrant backgrounds. In the Norwegian context, cultural sensitivity is implemented in policy documents of the Norwegian Labour and Welfare Administration (NAV) to improve …
Navigating the multifaceted landscape of culture and social work
Faced with increased global migration, there is a growing concern that social workers need more training in- and knowledge of culture and ethnicity. These understandings have come to influence research, education, practice, codes of ethics and organizational policy, constituting a multicultural discourse within the field of social work. Social workers are expected to have cultural competence, and exercise cultural sensitivity in their practice. H…
Veilederblikket
Artikkelen undersøker hvordan Nav-veilederes blikk på brukerne og deres problemer formes av de institusjonelle og organisatoriske rammene de jobber under. Datamaterialet består av seks fokusgruppeintervjuer med to ulike grupper Nav-veiledere. Begge gruppene jobber med innvandrede brukere med sammensatte utfordringer i møte med arbeidslivet, men under svært ulike arbeidsbetingelser. Mens den første gruppen jobber med mange brukere, høyt tidspress …
Et flipperspill i velferdsstaten
Mange innvandrerbrukere «låses» inne i NAV-systemet som varig avhengige av økonomisk sosialhjelp. Slike innlåsingsmekanismer beskrives ofte som resultatet av at brukere blir «kasteballer» mellom tjenester og ikke får den hjelpen de har behov for. I artikkelen utforsker vi slike innlåsingsmekanismer og belyser hvordan veiledernes forståelse og bruk av kategorien «språk» bidrar til å diskvalifisere (innvandrer)brukere fra en rekke aktuelle tjeneste…
Navigating the multifaceted landscape of culture and social work
Faced with increased global migration, there is a growing concern that social workers need more training in- and knowledge of culture and ethnicity. These understandings have come to influence research, education, practice, codes of ethics and organizational policy, constituting a multicultural discourse within the field of social work. Social workers are expected to have cultural competence, and exercise cultural sensitivity in their practice. H…
The making of immigrant clients; An ethnographic study of categorisation work in the Norwegian Labour and Welfare Administration (NAV)
In this study, I contribute to our understanding of the welfare services provided to immigrants. How street-level bureaucrats make sense of and categorise immigrant clients determines the services provided to them. This categorisation has both individual and societal implications: it affects the immigrants’ chances of living a ‘good life’ and the structures of social inequality, as well as the sustainability and legitimacy of the entire welfare s…
Emotional creaming
Achieving equity in welfare provision depends on accurate understandings of the work of street‐level bureaucrats. We explore the role of emotions when caseworkers prioritise cases. While creaming of clients whom street‐level bureaucrats consider ‘likely to succeed’ is acknowledged as a way of rationing scarce resources, research tends to reject emotional involvement as bias, or neglect emotions in creaming‐practices. This may produce inaccurate p…
I don't know what to do—Could it be cultural?” The operationalization of cultural sensitivity among street‐level workers in the Norwegian Labour and Welfare Administration
Faced with increased global migration and a more ethnically diverse clientele, several studies stress the need for more culturally sensitive welfare services. Others warn that the focus on culture might lead to the culturalization and othering of clients from ethnic minority or migrant backgrounds. In the Norwegian context, cultural sensitivity is implemented in policy documents of the Norwegian Labour and Welfare Administration (NAV) to improve …
Et flipperspill i velferdsstaten
Mange innvandrerbrukere «låses» inne i NAV-systemet som varig avhengige av økonomisk sosialhjelp. Slike innlåsingsmekanismer beskrives ofte som resultatet av at brukere blir «kasteballer» mellom tjenester og ikke får den hjelpen de har behov for. I artikkelen utforsker vi slike innlåsingsmekanismer og belyser hvordan veiledernes forståelse og bruk av kategorien «språk» bidrar til å diskvalifisere (innvandrer)brukere fra en rekke aktuelle tjeneste…
Veilederblikket
Artikkelen undersøker hvordan Nav-veilederes blikk på brukerne og deres problemer formes av de institusjonelle og organisatoriske rammene de jobber under. Datamaterialet består av seks fokusgruppeintervjuer med to ulike grupper Nav-veiledere. Begge gruppene jobber med innvandrede brukere med sammensatte utfordringer i møte med arbeidslivet, men under svært ulike arbeidsbetingelser. Mens den første gruppen jobber med mange brukere, høyt tidspress …
Detective Work and Invisible Assessments
Frontline discretion serves as a core function in welfare delivery. However, little is known about the process between input and output of discretionary assessments. As welfare administrations increasingly explore automated decision‐support systems to improve consistency and efficiency, it becomes crucial to understand the mechanisms and reasoning that underpin caseworkers' decisions. Such understanding is essential to inform future discussions a…
Political science (6 works) · Sociology (5 works) · Labor Movements and Unions (4 works) · Ethnography (3 works) · Psychology (3 works) · Public relations (3 works) · Social Psychology (3 works) · Social Psychology (3 works) · Welfare (3 works) · Employment and Welfare Studies (2 works)