Janelle Chan
Biographic Data
| ID | 6188121 |
|---|---|
| NAME | Janelle Chan |
| GIVEN NAMES | Janelle |
| FAMILY NAME | Chan |
| SIGNATURE | CHAN J |
| AFFILIATIONS | Hong Kong Polytechnic University |
| ORCID | 0000-0001-9190-7481 |
| VERIFIED | Yes |
| TOTAL WORKS | 7 |
| TOTAL CITATIONS | 7 |
| WORKS AS AUTHOR | 7 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2021 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 2 |
Seeking a second chance
Navigating cost-cutting practices to cope with crisis
The unpredictable nature of crises poses a significant challenge to the operation of businesses. Hotels often resort to reactive measures, specifically cost reduction strategies, as their primary means of surviving a crisis. Despite the challenges that firms often face in determining which expenses to prioritize to improve their chance of survival, no prior studies have delved into this pressing matter. Thus, this study applied machine learning c…
Trust and forgiveness in service
202506 bcch
AI-generated imagery in sustainable gastronomy tourism
A Room of One’s Own”
202509 bcch
Understanding Baby Boomers’ Psychological Contradiction in Adopting Automatic Technology
The COVID-19 pandemic has brought a remarkable transformation in the hotel industry, leading to an upswing in the adoption of automatic technologies in the post-pandemic era. However, limited knowledge exists regarding the adoption of automatic technologies among baby boomers and their concerns about such technologies. Using a mixed-methods approach, this study employs the Protection Motivation Theory (PMT) to investigate baby boomers' perception…
Exploring the Formation of Mobile Travel Website Quality and Predicting its Influence on Travelers’ Behavioral Intentions
Mobile travel websites have become an alternative due to readiness compared to mobile applications. However, little is known about what constitutes mobile website quality (MWQ) and how it influences consumers’ post-purchase behavioral intentions. By modifying the updated DeLone and McLean Information System Success Model, this study fills this knowledge gap with a formative model. The study also examines how mobile service quality influences trav…
Exploring the Formation of Mobile Travel Website Quality and Predicting its Influence on Travelers’ Behavioral Intentions
Mobile travel websites have become an alternative due to readiness compared to mobile applications. However, little is known about what constitutes mobile website quality (MWQ) and how it influences consumers’ post-purchase behavioral intentions. By modifying the updated DeLone and McLean Information System Success Model, this study fills this knowledge gap with a formative model. The study also examines how mobile service quality influences trav…
Understanding Baby Boomers’ Psychological Contradiction in Adopting Automatic Technology
The COVID-19 pandemic has brought a remarkable transformation in the hotel industry, leading to an upswing in the adoption of automatic technologies in the post-pandemic era. However, limited knowledge exists regarding the adoption of automatic technologies among baby boomers and their concerns about such technologies. Using a mixed-methods approach, this study employs the Protection Motivation Theory (PMT) to investigate baby boomers' perception…
Navigating cost-cutting practices to cope with crisis
The unpredictable nature of crises poses a significant challenge to the operation of businesses. Hotels often resort to reactive measures, specifically cost reduction strategies, as their primary means of surviving a crisis. Despite the challenges that firms often face in determining which expenses to prioritize to improve their chance of survival, no prior studies have delved into this pressing matter. Thus, this study applied machine learning c…
Trust and forgiveness in service
202506 bcch
AI-generated imagery in sustainable gastronomy tourism
A Room of One’s Own”
202509 bcch
Seeking a second chance
Business (6 works) · Marketing (4 works) · Psychology (4 works) · Economics (3 works) · Geography (3 works) · Social Psychology (3 works) · Social Psychology (3 works) · Tourism (3 works) · Advertising (2 works) · AI in Service Interactions (2 works)