Agnes L Defranco
Biographic Data
| ID | 6295467 |
|---|---|
| NAME | Agnes L Defranco |
| GIVEN NAMES | Agnes L |
| FAMILY NAME | Defranco |
| SIGNATURE | DEFRANCO A L |
| AFFILIATIONS | University of Houston |
| ORCID | 0000-0002-9065-9196 |
| VERIFIED | Yes |
| TOTAL WORKS | 10 |
| TOTAL CITATIONS | 6 |
| WORKS AS AUTHOR | 10 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 1996 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 1 |
The double-edged sword
The Impact of Economic Policies on Creating Restaurant Startups
This study uncovers how two economic policies—incentive alignment and risk-aversion mitigation—affect the creation of new restaurant startups based on agency theory. Through the analyses of all restaurant projects on Kickstarter.com from 2014 to 2019 in the United States, this study found that state-level free market policies (for incentive alignment) and social safety-net spending (for risk-aversion mitigation) significantly enhance state-level …
Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data
This study aims to identify the critical hotel guest technology that enhances the hotel customer experience. By applying the two-factor theory, the study discovers the asymmetry impact of hotel guest technology on customer satisfaction and dissatisfaction. This study uses an integrated approach of big data analytics and impact asymmetry analysis on a dataset of 520,757 online reviews of 435 hotels in New York City derived from TripAdvisor.com. Bi…
Effects of Trump Twiplomacy on Visits to the United States by Chinese Pleasure Seekers
A political leader’s twiplomacy, communication via Twitter with foreign leaders and publics, generates consequential impacts on global travel trends. In context, former president Trump (Trump) used twiplomacy more than any other political leader during his presidency especially toward China. Consequently, this study created a SARIMAX model to determine Trump’s twiplomacy influence on the number of Chinese pleasure travelers (TRAVELERS) visiting t…
The Effects of a Politician’s Social Media Communication and the Trip’s Purpose on Global Travel
Although many political leaders communicate with foreign leaders and publics through social media, limited knowledge exists concerning its impact on global travel. However, signaling theory suggests that a political leader’s social media communication signals their honest feelings regarding a country. In response, that country’s residents counter signal via travel behaviors toward the country whose leader made the remarks. When a political leader…
Coping with the risk of internet connectivity in hotels
A Cross-cultural comparison of customer complaint behavior in restaurants in hotels
This study documented consumer complaint behavior in hotel restaurants in two diverse cosmopolitan cities, Hong Kong, SAR and Houston, USA. It was found that in the area of food and beverage attributes, the Hong Kong group rated tastiness, temperature and freshness less important to make a complaint about the Houston group. As for service, service efficiency, greetings, attentiveness and helpfulness were rated differently, with the Hong Kong grou…
Chinese Cultural Values
The influence of cultural values on behavior has been well documented (Adler and Graham, 1989; Hofstede, 1980). However, very limited research has been reported on the linkages between cultural values of the Chinese people and their preferences and expectations as consumers. The China market, with one quarter of the world population, has been recognized as the market with the greatest buying potential for the 21st century. This paper aims to high…
Advances in hospitality and tourism research”
Financial Ratios as Predictors of Income in The Hotel Industry
Many hotels have opened, closed, or changed ownership various times. With the ease of hotel financing and thus over-building in the 1980's and the tax law changes in 1986, the rate of success for hotel operations in such a competitive environment is becoming more difficult to achieve. If relationships do exist between income and certain financial ratios, then hotels will be able to use past financial data to gauge future strategies. The purpose o…
Advances in hospitality and tourism research”
Financial Ratios as Predictors of Income in The Hotel Industry
Many hotels have opened, closed, or changed ownership various times. With the ease of hotel financing and thus over-building in the 1980's and the tax law changes in 1986, the rate of success for hotel operations in such a competitive environment is becoming more difficult to achieve. If relationships do exist between income and certain financial ratios, then hotels will be able to use past financial data to gauge future strategies. The purpose o…
Chinese Cultural Values
The influence of cultural values on behavior has been well documented (Adler and Graham, 1989; Hofstede, 1980). However, very limited research has been reported on the linkages between cultural values of the Chinese people and their preferences and expectations as consumers. The China market, with one quarter of the world population, has been recognized as the market with the greatest buying potential for the 21st century. This paper aims to high…
A Cross-cultural comparison of customer complaint behavior in restaurants in hotels
This study documented consumer complaint behavior in hotel restaurants in two diverse cosmopolitan cities, Hong Kong, SAR and Houston, USA. It was found that in the area of food and beverage attributes, the Hong Kong group rated tastiness, temperature and freshness less important to make a complaint about the Houston group. As for service, service efficiency, greetings, attentiveness and helpfulness were rated differently, with the Hong Kong grou…
Coping with the risk of internet connectivity in hotels
Effects of Trump Twiplomacy on Visits to the United States by Chinese Pleasure Seekers
A political leader’s twiplomacy, communication via Twitter with foreign leaders and publics, generates consequential impacts on global travel trends. In context, former president Trump (Trump) used twiplomacy more than any other political leader during his presidency especially toward China. Consequently, this study created a SARIMAX model to determine Trump’s twiplomacy influence on the number of Chinese pleasure travelers (TRAVELERS) visiting t…
The Effects of a Politician’s Social Media Communication and the Trip’s Purpose on Global Travel
Although many political leaders communicate with foreign leaders and publics through social media, limited knowledge exists concerning its impact on global travel. However, signaling theory suggests that a political leader’s social media communication signals their honest feelings regarding a country. In response, that country’s residents counter signal via travel behaviors toward the country whose leader made the remarks. When a political leader…
Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data
This study aims to identify the critical hotel guest technology that enhances the hotel customer experience. By applying the two-factor theory, the study discovers the asymmetry impact of hotel guest technology on customer satisfaction and dissatisfaction. This study uses an integrated approach of big data analytics and impact asymmetry analysis on a dataset of 520,757 online reviews of 435 hotels in New York City derived from TripAdvisor.com. Bi…
The double-edged sword
The Impact of Economic Policies on Creating Restaurant Startups
This study uncovers how two economic policies—incentive alignment and risk-aversion mitigation—affect the creation of new restaurant startups based on agency theory. Through the analyses of all restaurant projects on Kickstarter.com from 2014 to 2019 in the United States, this study found that state-level free market policies (for incentive alignment) and social safety-net spending (for risk-aversion mitigation) significantly enhance state-level …
Business (8 works) · Digital Marketing and Social Media (5 works) · Political science (5 works) · Psychology (5 works) · Advertising (4 works) · Consumer Behavior in Brand Consumption and Identification (4 works) · Customer Service Quality and Loyalty (4 works) · Marketing (4 works) · Sociology (4 works) · Social Psychology (3 works)