Evangelos Grigoroudis
Biographic Data
| ID | 6305527 |
|---|---|
| NAME | Evangelos Grigoroudis |
| GIVEN NAMES | Evangelos |
| FAMILY NAME | Grigoroudis |
| SIGNATURE | GRIGOROUDIS E |
| AFFILIATIONS | Technical University of Crete |
| ORCID | 0000-0001-8613-9350 |
| VERIFIED | Yes |
| TOTAL WORKS | 13 |
| TOTAL CITATIONS | 13 |
| WORKS AS AUTHOR | 12 |
| WORKS AS EDITOR | 1 |
| FIRST PUBLICATION YEAR | 2009 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 3 |
Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings
The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests’ experience – i.e. location, cleanliness, service and value – to overall guest satisfaction, indicate, through importance–performance analysis, the weak and strong points of customer satisfaction, explore guests’ demanding level and prioritize the service areas where improvement actions will be more effectiv…
Hotel guests’ demanding level and importance of attribute satisfaction ratings
The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests’ satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers’ demanding level and the contribution of customer ratings on four important aspects of their hotel stay (location, cleanliness, service, and value for money) to overal…
Assessing national energy sustainability using multiple criteria decision analysis
The development of sustainable energy systems is crucial to addressing the environmental, economical, and social pressures of the energy sector. Energy sustainability, as one of the most important factors powering modern economies, is a complex concept related to important technological, environmental, and socio-economic issues. This paper proposes a framework for defining and measuring the sustainability of national energy systems. It is based o…
Multiple criteria analysis of citizens’ information and trust in climate change actions
Practical application of MSQ and Musa methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
The ecosystem as helix
Regions are increasingly being viewed as eco‐systemic agglomerations of organizational and institutional entities or stakeholders with socio‐technical, socio‐economic, and socio‐political conflicting as well as converging (co‐opetitive) goals, priorities, expectations, and behaviors that they pursue via entrepreneurial development, exploration, exploitation, and deployment actions, reactions and interactions. In this context, our paper aims to ex…
Perceived citizens’ satisfaction with climate change stakeholders using a multicriteria decision analysis approach
Operational Research in Business and Economics
Cultural and Creative Industries Innovation Strategies for New Service Development Using MCDA
Operational Research in Business and Economics
Toward a Food Service Quality Management System for Compliance with the Mediterranean Dietary Model
The traditional diet of Cretan people in the 1960s is the basis of the Mediterranean dietary model. This article investigates the potential of this model to inspire proposals of meals by food-serving businesses, and suggests a methodology for the development of a quality management system, which will certify the delivery of food service according to this dietary model. The proposed methodology is built upon the principles and structure of the ISO…
Sustainability ranking and improvement of countries
Visitors' satisfaction, perceptions and gap analysis
Visitors' satisfaction, perceptions and gap analysis
Perceived citizens’ satisfaction with climate change stakeholders using a multicriteria decision analysis approach
Practical application of MSQ and Musa methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
Visitors' satisfaction, perceptions and gap analysis
Sustainability ranking and improvement of countries
Toward a Food Service Quality Management System for Compliance with the Mediterranean Dietary Model
The traditional diet of Cretan people in the 1960s is the basis of the Mediterranean dietary model. This article investigates the potential of this model to inspire proposals of meals by food-serving businesses, and suggests a methodology for the development of a quality management system, which will certify the delivery of food service according to this dietary model. The proposed methodology is built upon the principles and structure of the ISO…
Operational Research in Business and Economics
Operational Research in Business and Economics
Cultural and Creative Industries Innovation Strategies for New Service Development Using MCDA
The ecosystem as helix
Regions are increasingly being viewed as eco‐systemic agglomerations of organizational and institutional entities or stakeholders with socio‐technical, socio‐economic, and socio‐political conflicting as well as converging (co‐opetitive) goals, priorities, expectations, and behaviors that they pursue via entrepreneurial development, exploration, exploitation, and deployment actions, reactions and interactions. In this context, our paper aims to ex…
Perceived citizens’ satisfaction with climate change stakeholders using a multicriteria decision analysis approach
Practical application of MSQ and Musa methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
Assessing national energy sustainability using multiple criteria decision analysis
The development of sustainable energy systems is crucial to addressing the environmental, economical, and social pressures of the energy sector. Energy sustainability, as one of the most important factors powering modern economies, is a complex concept related to important technological, environmental, and socio-economic issues. This paper proposes a framework for defining and measuring the sustainability of national energy systems. It is based o…
Multiple criteria analysis of citizens’ information and trust in climate change actions
Hotel guests’ demanding level and importance of attribute satisfaction ratings
The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests’ satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers’ demanding level and the contribution of customer ratings on four important aspects of their hotel stay (location, cleanliness, service, and value for money) to overal…
Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings
The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests’ experience – i.e. location, cleanliness, service and value – to overall guest satisfaction, indicate, through importance–performance analysis, the weak and strong points of customer satisfaction, explore guests’ demanding level and prioritize the service areas where improvement actions will be more effectiv…
Business (11 works) · Economics (8 works) · Environmental resource management (7 works) · Computer Science (5 works) · Geography (5 works) · Marketing (5 works) · Customer Service Quality and Loyalty (4 works) · Political science (4 works) · Customer satisfaction (3 works) · Diverse Aspects of Tourism Research (3 works)