Ugur Yavas
Biographic Data
| ID | 6305591 |
|---|---|
| NAME | Ugur Yavas |
| GIVEN NAMES | Ugur |
| FAMILY NAME | Yavas |
| SIGNATURE | YAVAS U |
| AFFILIATIONS | East Tennessee State University |
| ORCID | 0000-0003-1046-0142 |
| VERIFIED | Yes |
| TOTAL WORKS | 8 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 8 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 1982 |
| LATEST PUBLICATION YEAR | 2008 |
| H-INDEX | 0 |
Service provider‐customer similarities and disparities
Purpose The purpose of this paper is to determine the extent of congruence between service providers’ perceptions of customer satisfaction and customer‐reported satisfaction in the context of optometric services. Design/methodology/approach Data were collected via mail surveys from a sample of German optometrists and their customers. Usable responses were obtained from 388 optometrists and 2,237 customers. Findings Results show that the underlyin…
Service quality assessment
Purpose The study first seeks to determine the underlying configurations of service quality perceptions between Turkish and German bank customers and then tries to ascertain the extent of cross‐cultural congruence. Design/methodology/approach Samples of Turkish and German bank customers serve as the study setting. Usable responses were obtained from 156 Turkish and 226 German customers. Findings Results show that the underlying configurations of …
An analysis of E‐business practices in the Arab culture
Purpose – This paper aims to shed some light on E-business practices in the Arab culture. Design/methodology/approach – A qualitative approach based on observations. Findings – Identified several culturally-based factors which impair E-business practices in the Arab culture. Practical implications – Provides practical implications to Arab public and private sector leaders for enhancing E-business practices. Originality/value – Provides initial in…
Importance of information sources and media evaluations
The study reported in this article investigates whether or not consumers from Turkey and New Zealand attach similar levels of importance to various information sources in their purchase decisions and whether they are similar (dissimilar) in their opinions on advertisement in various media. Customers surveyed in Istanbul and Wellington serve as the database. Study results and their implications are discussed
Adaptation to International assignments
Uses data collected from a sample of expatriate managers on assignments in Turkey to attempt to examine the dimensionality of expatriate adjustment. Suggests that the results offer support to earlier findings that expatriate adjustment is a multifaceted construct. Shows that the measure developed to capture the different dimensions demonstrate satisfactory internal consistency reliability and concurrent validity. Discusses strategies to facilitat…
Organisational significance and application of computer skills
Looks at the findings of a survey of 115 Saudi Arabian managers who had completed their undergraduate education in the United States in relation to the informational and computing resources and their applications in Saudi organisations. Considers the role of computers in business and highlights the lack of specialists able to train within the country. Concludes that whilst the skills to use information technology exist, they are limited by cultur…
Pre-travel planning orientations
Food shopping orientations in Turkey
No prominent works on this page.
Food shopping orientations in Turkey
Pre-travel planning orientations
Organisational significance and application of computer skills
Looks at the findings of a survey of 115 Saudi Arabian managers who had completed their undergraduate education in the United States in relation to the informational and computing resources and their applications in Saudi organisations. Considers the role of computers in business and highlights the lack of specialists able to train within the country. Concludes that whilst the skills to use information technology exist, they are limited by cultur…
Adaptation to International assignments
Uses data collected from a sample of expatriate managers on assignments in Turkey to attempt to examine the dimensionality of expatriate adjustment. Suggests that the results offer support to earlier findings that expatriate adjustment is a multifaceted construct. Shows that the measure developed to capture the different dimensions demonstrate satisfactory internal consistency reliability and concurrent validity. Discusses strategies to facilitat…
Importance of information sources and media evaluations
The study reported in this article investigates whether or not consumers from Turkey and New Zealand attach similar levels of importance to various information sources in their purchase decisions and whether they are similar (dissimilar) in their opinions on advertisement in various media. Customers surveyed in Istanbul and Wellington serve as the database. Study results and their implications are discussed
Service quality assessment
Purpose The study first seeks to determine the underlying configurations of service quality perceptions between Turkish and German bank customers and then tries to ascertain the extent of cross‐cultural congruence. Design/methodology/approach Samples of Turkish and German bank customers serve as the study setting. Usable responses were obtained from 156 Turkish and 226 German customers. Findings Results show that the underlying configurations of …
An analysis of E‐business practices in the Arab culture
Purpose – This paper aims to shed some light on E-business practices in the Arab culture. Design/methodology/approach – A qualitative approach based on observations. Findings – Identified several culturally-based factors which impair E-business practices in the Arab culture. Practical implications – Provides practical implications to Arab public and private sector leaders for enhancing E-business practices. Originality/value – Provides initial in…
Service provider‐customer similarities and disparities
Purpose The purpose of this paper is to determine the extent of congruence between service providers’ perceptions of customer satisfaction and customer‐reported satisfaction in the context of optometric services. Design/methodology/approach Data were collected via mail surveys from a sample of German optometrists and their customers. Usable responses were obtained from 388 optometrists and 2,237 customers. Findings Results show that the underlyin…
Business (7 works) · Marketing (5 works) · Consumer Behavior in Brand Consumption and Identification (4 works) · Geography (4 works) · Psychology (4 works) · Advertising (3 works) · Political science (3 works) · Consumer Retail Behavior Studies (2 works) · Customer Service Quality and Loyalty (2 works) · International Student and Expatriate Challenges (2 works)