M P Gupta
Biographic Data
| ID | 6321637 |
|---|---|
| NAME | M P Gupta |
| GIVEN NAMES | M P |
| FAMILY NAME | Gupta |
| SIGNATURE | GUPTA M P |
| AFFILIATIONS | Indian Institute of Technology Delhi |
| ORCID | 0000-0001-7946-1851 |
| VERIFIED | Yes |
| TOTAL WORKS | 9 |
| TOTAL CITATIONS | 41 |
| AUTHOR COUNT | 9 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2003 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 3 |
Airline Social Media Recovery Satisfaction
This study deals with airlines’ handling of customer complaints pre- and post-Covid 19. Authors extracted airlines’ responses regarding redress, timeliness, apology, credibility, facilitation, and attentiveness and analyzed them pre- and post-pandemic. The results indicate the differential impacts of organizational responses on recovery satisfaction pre- and post-pandemic. Attentiveness (timeliness) had a significant role only pre- (post-) pandem…
Rural electrification in India
Despite concerted efforts, several plans and policies of the government addressing rural electrification remained unrealized since India's independence. Although India attained near‐complete grid connectivity in 2018, the problem of inconsistent, unreliable and unaffordable electricity persists, expressly in remote and rural areas. This paper conceptualizes issues of rural electrification in India as a ‘Wicked Problem’ – a systems thinking approa…
Untangling the web between digital citizen empowerment, accountability and quality of participation experience for e-government
Moving towards smart cities
Realizing digital identity in government
A policy framework for city eligibility analysis
Success of IoT in Smart Cities of India
A contextual perspective of performance assessment in eGovernment
E-government evaluation
E-government evaluation
Success of IoT in Smart Cities of India
Untangling the web between digital citizen empowerment, accountability and quality of participation experience for e-government
Realizing digital identity in government
A policy framework for city eligibility analysis
Airline Social Media Recovery Satisfaction
This study deals with airlines’ handling of customer complaints pre- and post-Covid 19. Authors extracted airlines’ responses regarding redress, timeliness, apology, credibility, facilitation, and attentiveness and analyzed them pre- and post-pandemic. The results indicate the differential impacts of organizational responses on recovery satisfaction pre- and post-pandemic. Attentiveness (timeliness) had a significant role only pre- (post-) pandem…
A contextual perspective of performance assessment in eGovernment
E-government evaluation
A contextual perspective of performance assessment in eGovernment
Success of IoT in Smart Cities of India
Realizing digital identity in government
A policy framework for city eligibility analysis
Moving towards smart cities
Untangling the web between digital citizen empowerment, accountability and quality of participation experience for e-government
Airline Social Media Recovery Satisfaction
This study deals with airlines’ handling of customer complaints pre- and post-Covid 19. Authors extracted airlines’ responses regarding redress, timeliness, apology, credibility, facilitation, and attentiveness and analyzed them pre- and post-pandemic. The results indicate the differential impacts of organizational responses on recovery satisfaction pre- and post-pandemic. Attentiveness (timeliness) had a significant role only pre- (post-) pandem…
Rural electrification in India
Despite concerted efforts, several plans and policies of the government addressing rural electrification remained unrealized since India's independence. Although India attained near‐complete grid connectivity in 2018, the problem of inconsistent, unreliable and unaffordable electricity persists, expressly in remote and rural areas. This paper conceptualizes issues of rural electrification in India as a ‘Wicked Problem’ – a systems thinking approa…
Business (8 works) · Computer Science (7 works) · Government (linguistics (5 works) · Computer security (4 works) · Economics (4 works) · Engineering (4 works) · Smart Cities and Technologies (4 works) · World Wide Web (4 works) · E-Government and Public Services (3 works) · Human Mobility and Location-Based Analysis (3 works)