Montserrat Díaz‐Méndez
Biographic Data
| ID | 6356271 |
|---|---|
| NAME | Montserrat Díaz‐Méndez |
| GIVEN NAMES | Montserrat |
| FAMILY NAME | Díaz‐Méndez |
| SIGNATURE | MÉNDEZ M D |
| AFFILIATIONS | Universidad de Extremadura |
| ORCID | 0000-0002-8705-8664 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 1 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 1 |
A conceptual approach to the tourist value co-creation
In the last decades, several studies related to the Service-Dominant Logic approach were carried out, where the tourism industry is not an exception. As such, multiple works associated with this research stream have been developed, with a special focus on the tourist value co-creation. This article presents a conceptual model that aims to aggregate the various dimensions of customer value co-creation with its antecedent and consequent factors in …
Higher Education Student Complaint Behavior in a Complex Service Ecosystem
During the global covid-19 pandemic, most of higher education institutions (heis) were forced to migrate to an e-learning methodology in order to continue their academic activities. At the same time, the student complaint behavior (scb) increased due to new experiences of dissatisfaction or non-satisfaction. In this context, and seeking to ensure student satisfaction, heis have managed this behavior in the same form that companies do with their c…
Higher Education Student Complaint Behavior in a Complex Service Ecosystem
During the global covid-19 pandemic, most of higher education institutions (heis) were forced to migrate to an e-learning methodology in order to continue their academic activities. At the same time, the student complaint behavior (scb) increased due to new experiences of dissatisfaction or non-satisfaction. In this context, and seeking to ensure student satisfaction, heis have managed this behavior in the same form that companies do with their c…
Higher Education Student Complaint Behavior in a Complex Service Ecosystem
During the global covid-19 pandemic, most of higher education institutions (heis) were forced to migrate to an e-learning methodology in order to continue their academic activities. At the same time, the student complaint behavior (scb) increased due to new experiences of dissatisfaction or non-satisfaction. In this context, and seeking to ensure student satisfaction, heis have managed this behavior in the same form that companies do with their c…
A conceptual approach to the tourist value co-creation
In the last decades, several studies related to the Service-Dominant Logic approach were carried out, where the tourism industry is not an exception. As such, multiple works associated with this research stream have been developed, with a special focus on the tourist value co-creation. This article presents a conceptual model that aims to aggregate the various dimensions of customer value co-creation with its antecedent and consequent factors in …
Business (2 works) · Computer Science (2 works) · Customer Service Quality and Loyalty (2 works) · Marketing (2 works) · Political science (2 works) · Psychology (2 works) · Service and Product Innovation (2 works) · Advertising (1 work) · Co-Creation (1 work) · Complaint (1 work)