A conceptual approach to the tourist value co-creation
Dimensions, antecedents and consequences
Bibliographic Data
| ID | 21864784 |
|---|---|
| Authors | Pedro Carvalho (0000-0002-6954-4925, Polytechnic Institute of Viana do Castelo), Montserrat Díaz‐Méndez (0000-0002-8705-8664, Universidad de Extremadura), Montserrat Díaz-Méndez, María Quero-Gervilla, María José Quero Gervilla (0000-0002-7416-1929, Universidad de Málaga), Michael Saren (University of Leicester) |
| Year | 2023 |
| Volume | 34 |
| Pages | 3407 |
| Publication date | 2023-03-14 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | European Journal of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1994-7658 • E-ISSN: 1314-0817 |
| Publisher | Varna University of Management (PUBLISHER • BG) |
| DOI | 10.54055/ejtr.v34i.2647 |
| OpenAlex | W4327624474 |
| Language | EN |
| Citations received | 3 |
| References cited | 29 |
In the last decades, several studies related to the Service-Dominant Logic approach were carried out, where the tourism industry is not an exception. As such, multiple works associated with this research stream have been developed, with a special focus on the tourist value co-creation. This article presents a conceptual model that aims to aggregate the various dimensions of customer value co-creation with its antecedent and consequent factors in the tourism industry. On the other hand, it proposes practical implications for the tourist organizations building on conceptual contributions. Thus, this article reveals the importance of other constructs of tourist value co- creation which surpass the behavioral dimension of the customer, namely, attitude, significance and recognition. Furthermore, this study systematizes the multiplicity of antecedent and consequent factors, recognizing that they may be grouped into factors associated to the company as well as to the customer
Advertising · Business · Co-Creation · Conceptual framework · Conceptual model · Political science · Servicescape · Sociology · Tourism · Computer Science · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Mathematics · Psychology · Service and Product Innovation · Social Psychology · Marketing
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| Citations per year | 3 |
|---|---|
| Citation span | 2025 - 2026 (2) |
| Highly cited | No |