David J Hart
Biographic Data
| ID | 6565076 |
|---|---|
| NAME | David J Hart |
| GIVEN NAMES | David J |
| FAMILY NAME | Hart |
| SIGNATURE | HART D J |
| AFFILIATIONS | Northumbria University |
| ORCID | 0000-0003-4198-8150 |
| VERIFIED | Yes |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 6 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 2 |
Customer complaint journey mapping
Purpose This paper aims to extend the customer complaint behaviour (CCB) knowledge by introducing a visual technique called customer complaint journey mapping as a means of capturing and understanding multi-faceted service failures involving multiple actors. Design/methodology/approach Research participants were trained to record contemporaneous accounts of future dissatisfactory dining experiences. Minimising issues of memory recall whilst faith…
Does Charity Begin at Home? National Identity and Donating to Domestic Versus International Charities
Despite the increased social significance currently attached to national identity, little is known about how national group attachment may correlate with the decision to donate to domestic versus international charities. The current study brings together literature on national identity and charitable giving to empirically validate a model of charitable ethnocentrism and cosmopolitanism. The substantive study is based on an online survey administe…
The ‘club versus country’ debate
The ‘club versus country’ debate, which refers to an individual’s allegiance to their respective club and national teams, has become an increasingly popular topic for debate in the context of English football. Whilst prior work in this area has focused on the tensions between club officials and national associations, this study investigated the attitudinal and behavioural loyalty of fans towards club and national teams. Data were collected from 6…
Does Charity Begin at Home? National Identity and Donating to Domestic Versus International Charities
Despite the increased social significance currently attached to national identity, little is known about how national group attachment may correlate with the decision to donate to domestic versus international charities. The current study brings together literature on national identity and charitable giving to empirically validate a model of charitable ethnocentrism and cosmopolitanism. The substantive study is based on an online survey administe…
The ‘club versus country’ debate
The ‘club versus country’ debate, which refers to an individual’s allegiance to their respective club and national teams, has become an increasingly popular topic for debate in the context of English football. Whilst prior work in this area has focused on the tensions between club officials and national associations, this study investigated the attitudinal and behavioural loyalty of fans towards club and national teams. Data were collected from 6…
The ‘club versus country’ debate
The ‘club versus country’ debate, which refers to an individual’s allegiance to their respective club and national teams, has become an increasingly popular topic for debate in the context of English football. Whilst prior work in this area has focused on the tensions between club officials and national associations, this study investigated the attitudinal and behavioural loyalty of fans towards club and national teams. Data were collected from 6…
Does Charity Begin at Home? National Identity and Donating to Domestic Versus International Charities
Despite the increased social significance currently attached to national identity, little is known about how national group attachment may correlate with the decision to donate to domestic versus international charities. The current study brings together literature on national identity and charitable giving to empirically validate a model of charitable ethnocentrism and cosmopolitanism. The substantive study is based on an online survey administe…
Customer complaint journey mapping
Purpose This paper aims to extend the customer complaint behaviour (CCB) knowledge by introducing a visual technique called customer complaint journey mapping as a means of capturing and understanding multi-faceted service failures involving multiple actors. Design/methodology/approach Research participants were trained to record contemporaneous accounts of future dissatisfactory dining experiences. Minimising issues of memory recall whilst faith…
Political science (3 works) · Psychology (3 works) · Sociology (3 works) · Business (2 works) · Law (2 works) · Law (2 works) · Social Psychology (2 works) · Advertising (1 work) · Allegiance (1 work) · Club (1 work)