Rein Ove Sikveland
Biographic Data
| ID | 659532 |
|---|---|
| NAME | Rein Ove Sikveland |
| GIVEN NAMES | Rein Ove |
| FAMILY NAME | Sikveland |
| SIGNATURE | SIKVELAND R O |
| AFFILIATIONS | Norwegian University of Science and Technology |
| ORCID | 0000-0002-6322-5800 |
| VERIFIED | Yes |
| TOTAL WORKS | 22 |
| TOTAL CITATIONS | 90 |
| AUTHOR COUNT | 22 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2012 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 6 |
The effectiveness of the Conversation Analytic Role-Play Method (Carm) on teachers' and classroom assistants' self-efficacy and interactional awareness: Identifying and responding to aided-speaking st…
This study investigates the effect of communication skills training concerning aided-speaking students’ questions in classroom interaction. Eighty-two Swedish teachers and classroom assistants working with students using augmentative and alternative communication (AAC) participated. The study was based on the Conversation Analytic Role-play Method (CARM) and implemented as a pre-post intervention design. The results show significant change on sel…
The conversational action test: Detecting the artificial sociality of artificial intelligence
Drawing on the “Voigt-Kampff Empathy Test”—a science fiction version of Turing’s famous thought experiment—we propose the Conversational Action Test (CAT): a new approach to evaluating conversational artificial intelligence (AI) voice agents. We compare social actions in a range of telephone service encounters where one party is an artificial conversational agent to a range of similar human-human calls. The CAT demonstrates a novel paradigm that …
How Do Students Receive Help from Teachers? Initiating Assistance in Small Group Classroom Interactions
How do teachers decide when and how to help their students if not explicitly asked to do so? Based on conversation analysis of 14 h of video-recorded small group interactions in secondary schools, we discovered that teachers and students orient to subtle actions built through embodied conduct, to decide whether or not assistance is needed. We also found that problem-solving can be initiated without disturbing students’ progress and that the teach…
A Cry for “Help”? How Crisis Negotiators Overcome Suicidal People's Resistance to Offers of Assistance
This paper explores how police negotiators offer “help” to suicidal persons in crisis. The phrase “a cry for help” is long associated with suicide ideation, and “help” is a key offer made in crisis situations. However, we know little about how “help” is formulated, and received, in crisis encounters as they actually unfold. Fourteen cases (31 h) of UK-based police crisis negotiations with (suicidal) individuals in crisis were transcribed and anal…
The effectiveness of the Conversation Analytic Role-Play Method (Carm) on interactional awareness: A feasibility randomized controlled trial with student teachers
This study tested the effectiveness of communication skills training intervention CARM (Conversation Analytic Role-play Method) on student teachers at a university in Norway. A feasibility randomized controlled trial (n = 41) found significant positive effects (d = 1.09) of the intervention on interactional awareness. Qualitative and quantitative results from an acceptability and satisfaction questionnaire revealed that the CARM training proves t…
Preparing to talk: Behind-the-scenes planning between negotiators for subsequent communication with persons in crisis
How teachers use prosody to guide students towards an adequate answer
Asking more than one question in one turn in oral examinations and its impact on examination quality
The assessment of oral skills is a key part of school examination systems around the world. Typically, examiners engage candidates in a conversational encounter to elicit assessable talk. However, we know little about how examiner's elicitations may impact, constrain, or create opportunities for subsequent talk by candidates. In this study, we analyse a Norwegian dataset comprising video-recorded disciplinary oral competence exams in secondary sc…
Crisis Talk
Putting persuasion (back) in its interactional context
Persuasion is a ubiquitous presence in everyday life, with decades of research from across the social sciences, and, of course, particularly within psychology. Nevertheless, in this paper, we argue that we still know very little about the actual manifestations of persuasive conduct ‘in the wild’. Taking a discursive psychological approach to the study of people in the settings that comprise their everyday lives, we respecify persuasion as a visib…
Should Police Negotiators Ask to “Talk” or “Speak” to Persons in Crisis? Word Selection and Overcoming Resistance to Dialogue Proposals
This article explores whether and how word selection makes some proposals easier to resist than others. Fourteen cases (31 hours) of UK-based police crisis negotiation were analyzed exploring (a) how negotiators use the verbs talk or speak when proposing “dialogue,” and (b) to what extent the strength of resistance of persons in crisis toward the proposals may be attributed to this word selection. We found that persons in crisis were more likely …
Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries
How authentic are inquiry calls made by simulated clients, or ‘mystery shoppers’, to service organizations, when compared to real callers? We analysed 48 simulated and 63 real inquiry calls to different veterinary practices in the United Kingdom and Ireland. The data were transcribed for conversation analysis, as well as coded for a variety of call categories including reason for the call, call outcome and turn design features. Analysis revealed …
The backstage work negotiators do when communicating with persons in crisis
When a person in crisis threatens suicide, police negotiators engage them in a conversation to prevent death. Working in small teams, the primary negotiator's role is to talk directly to the person in crisis. A secondary negotiator, working "behind the scenes," supports the ongoing negotiation. Using 31 hours of audio-recorded British negotiations, we uncover the backstage work of secondary negotiators. We use conversation analysis to identify th…
When delayed responses are productive: Being persuaded following resistance in conversation
Failed summons: Phonetic features of persistence and intensification in crisis negotiation
Persuasive Conduct: Alignment and Resistance in Prospecting "Cold" Calls
Social psychology has theorized the cognitive processes underlying persuasion, without considering its interactional infrastructure-the discursive actions through which persuasion is accomplished interactionally. Our article aims to fill this gap, by using discursive psychology and conversation analysis to examine 153 "cold" calls, in which salespeople seek to secure meetings with prospective clients. We identify two sets of communicative practic…
Using prosodic cues to identify dialogue acts: Methodological challenge
This paper addresses the role of prosodic and phonetic features in talk, focussing on how to identify competitive overlaps in conversations. It has previously been claimed that turn competition may be distinguishable from non-competitive overlaps, based on phonetic/prosodic features alone. We test this hypothesis on recordings from a UK-based call center, combining a conversation analytic approach with quantitative methods using a coding scheme. …
Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences
This article examines patients’ calls to three different GP services in the United Kingdom. Using conversation analysis, combined with coding of 447 calls, we studied the role of thank you in closing sequences, focusing on their timing and order in relation to service outcome. We show first how patients withhold thank you in orientation to an absent summary or specification of service: patients are more likely to initiate thank you if the recepti…
Entering the customer's domestic domain: Categorial systematics and the identification of 'parties to a sale
Formulating solutions in mediation
Holding gestures across turns: Moments to generate shared understanding
It is widely supposed that speakers only gesture while speaking. In this paper, we consider how participants in Norwegian conversation use gestures held beyond the end of a turn-at-talk as a way to handle issues of shared understanding. Analysis combining the techniques of conversation analysis, linguistic, phonetic and visual analysis, demonstrates how participants use and orient to such held gestures as displays of occasions where participants …
Negotiating towards a Next Turn: Phonetic Resources for ‘Doing the Same’
This paper investigates hearers’ use of response tokens (back-channels), in maintaining and differentiating their actions. Initial observations suggest that hearers produce a sequence of phonetically similar responses to disengage from the current topic, and dissimilar responses to engage with the current topic. This is studied systematically by combining detailed interactional and phonetic analysis in a collection of naturally-occurring talk in …
Failed summons: Phonetic features of persistence and intensification in crisis negotiation
Holding gestures across turns: Moments to generate shared understanding
It is widely supposed that speakers only gesture while speaking. In this paper, we consider how participants in Norwegian conversation use gestures held beyond the end of a turn-at-talk as a way to handle issues of shared understanding. Analysis combining the techniques of conversation analysis, linguistic, phonetic and visual analysis, demonstrates how participants use and orient to such held gestures as displays of occasions where participants …
Formulating solutions in mediation
Should Police Negotiators Ask to “Talk” or “Speak” to Persons in Crisis? Word Selection and Overcoming Resistance to Dialogue Proposals
This article explores whether and how word selection makes some proposals easier to resist than others. Fourteen cases (31 hours) of UK-based police crisis negotiation were analyzed exploring (a) how negotiators use the verbs talk or speak when proposing “dialogue,” and (b) to what extent the strength of resistance of persons in crisis toward the proposals may be attributed to this word selection. We found that persons in crisis were more likely …
Entering the customer's domestic domain: Categorial systematics and the identification of 'parties to a sale
When delayed responses are productive: Being persuaded following resistance in conversation
The backstage work negotiators do when communicating with persons in crisis
When a person in crisis threatens suicide, police negotiators engage them in a conversation to prevent death. Working in small teams, the primary negotiator's role is to talk directly to the person in crisis. A secondary negotiator, working "behind the scenes," supports the ongoing negotiation. Using 31 hours of audio-recorded British negotiations, we uncover the backstage work of secondary negotiators. We use conversation analysis to identify th…
Persuasive Conduct: Alignment and Resistance in Prospecting "Cold" Calls
Social psychology has theorized the cognitive processes underlying persuasion, without considering its interactional infrastructure-the discursive actions through which persuasion is accomplished interactionally. Our article aims to fill this gap, by using discursive psychology and conversation analysis to examine 153 "cold" calls, in which salespeople seek to secure meetings with prospective clients. We identify two sets of communicative practic…
Putting persuasion (back) in its interactional context
Persuasion is a ubiquitous presence in everyday life, with decades of research from across the social sciences, and, of course, particularly within psychology. Nevertheless, in this paper, we argue that we still know very little about the actual manifestations of persuasive conduct ‘in the wild’. Taking a discursive psychological approach to the study of people in the settings that comprise their everyday lives, we respecify persuasion as a visib…
The effectiveness of the Conversation Analytic Role-Play Method (Carm) on interactional awareness: A feasibility randomized controlled trial with student teachers
This study tested the effectiveness of communication skills training intervention CARM (Conversation Analytic Role-play Method) on student teachers at a university in Norway. A feasibility randomized controlled trial (n = 41) found significant positive effects (d = 1.09) of the intervention on interactional awareness. Qualitative and quantitative results from an acceptability and satisfaction questionnaire revealed that the CARM training proves t…
Preparing to talk: Behind-the-scenes planning between negotiators for subsequent communication with persons in crisis
Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries
How authentic are inquiry calls made by simulated clients, or ‘mystery shoppers’, to service organizations, when compared to real callers? We analysed 48 simulated and 63 real inquiry calls to different veterinary practices in the United Kingdom and Ireland. The data were transcribed for conversation analysis, as well as coded for a variety of call categories including reason for the call, call outcome and turn design features. Analysis revealed …
Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences
This article examines patients’ calls to three different GP services in the United Kingdom. Using conversation analysis, combined with coding of 447 calls, we studied the role of thank you in closing sequences, focusing on their timing and order in relation to service outcome. We show first how patients withhold thank you in orientation to an absent summary or specification of service: patients are more likely to initiate thank you if the recepti…
Negotiating towards a Next Turn: Phonetic Resources for ‘Doing the Same’
This paper investigates hearers’ use of response tokens (back-channels), in maintaining and differentiating their actions. Initial observations suggest that hearers produce a sequence of phonetically similar responses to disengage from the current topic, and dissimilar responses to engage with the current topic. This is studied systematically by combining detailed interactional and phonetic analysis in a collection of naturally-occurring talk in …
The conversational action test: Detecting the artificial sociality of artificial intelligence
Drawing on the “Voigt-Kampff Empathy Test”—a science fiction version of Turing’s famous thought experiment—we propose the Conversational Action Test (CAT): a new approach to evaluating conversational artificial intelligence (AI) voice agents. We compare social actions in a range of telephone service encounters where one party is an artificial conversational agent to a range of similar human-human calls. The CAT demonstrates a novel paradigm that …
Asking more than one question in one turn in oral examinations and its impact on examination quality
The assessment of oral skills is a key part of school examination systems around the world. Typically, examiners engage candidates in a conversational encounter to elicit assessable talk. However, we know little about how examiner's elicitations may impact, constrain, or create opportunities for subsequent talk by candidates. In this study, we analyse a Norwegian dataset comprising video-recorded disciplinary oral competence exams in secondary sc…
Holding gestures across turns: Moments to generate shared understanding
It is widely supposed that speakers only gesture while speaking. In this paper, we consider how participants in Norwegian conversation use gestures held beyond the end of a turn-at-talk as a way to handle issues of shared understanding. Analysis combining the techniques of conversation analysis, linguistic, phonetic and visual analysis, demonstrates how participants use and orient to such held gestures as displays of occasions where participants …
Negotiating towards a Next Turn: Phonetic Resources for ‘Doing the Same’
This paper investigates hearers’ use of response tokens (back-channels), in maintaining and differentiating their actions. Initial observations suggest that hearers produce a sequence of phonetically similar responses to disengage from the current topic, and dissimilar responses to engage with the current topic. This is studied systematically by combining detailed interactional and phonetic analysis in a collection of naturally-occurring talk in …
Formulating solutions in mediation
Using prosodic cues to identify dialogue acts: Methodological challenge
This paper addresses the role of prosodic and phonetic features in talk, focussing on how to identify competitive overlaps in conversations. It has previously been claimed that turn competition may be distinguishable from non-competitive overlaps, based on phonetic/prosodic features alone. We test this hypothesis on recordings from a UK-based call center, combining a conversation analytic approach with quantitative methods using a coding scheme. …
Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences
This article examines patients’ calls to three different GP services in the United Kingdom. Using conversation analysis, combined with coding of 447 calls, we studied the role of thank you in closing sequences, focusing on their timing and order in relation to service outcome. We show first how patients withhold thank you in orientation to an absent summary or specification of service: patients are more likely to initiate thank you if the recepti…
Entering the customer's domestic domain: Categorial systematics and the identification of 'parties to a sale
When delayed responses are productive: Being persuaded following resistance in conversation
Failed summons: Phonetic features of persistence and intensification in crisis negotiation
Persuasive Conduct: Alignment and Resistance in Prospecting "Cold" Calls
Social psychology has theorized the cognitive processes underlying persuasion, without considering its interactional infrastructure-the discursive actions through which persuasion is accomplished interactionally. Our article aims to fill this gap, by using discursive psychology and conversation analysis to examine 153 "cold" calls, in which salespeople seek to secure meetings with prospective clients. We identify two sets of communicative practic…
Putting persuasion (back) in its interactional context
Persuasion is a ubiquitous presence in everyday life, with decades of research from across the social sciences, and, of course, particularly within psychology. Nevertheless, in this paper, we argue that we still know very little about the actual manifestations of persuasive conduct ‘in the wild’. Taking a discursive psychological approach to the study of people in the settings that comprise their everyday lives, we respecify persuasion as a visib…
Should Police Negotiators Ask to “Talk” or “Speak” to Persons in Crisis? Word Selection and Overcoming Resistance to Dialogue Proposals
This article explores whether and how word selection makes some proposals easier to resist than others. Fourteen cases (31 hours) of UK-based police crisis negotiation were analyzed exploring (a) how negotiators use the verbs talk or speak when proposing “dialogue,” and (b) to what extent the strength of resistance of persons in crisis toward the proposals may be attributed to this word selection. We found that persons in crisis were more likely …
Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries
How authentic are inquiry calls made by simulated clients, or ‘mystery shoppers’, to service organizations, when compared to real callers? We analysed 48 simulated and 63 real inquiry calls to different veterinary practices in the United Kingdom and Ireland. The data were transcribed for conversation analysis, as well as coded for a variety of call categories including reason for the call, call outcome and turn design features. Analysis revealed …
The backstage work negotiators do when communicating with persons in crisis
When a person in crisis threatens suicide, police negotiators engage them in a conversation to prevent death. Working in small teams, the primary negotiator's role is to talk directly to the person in crisis. A secondary negotiator, working "behind the scenes," supports the ongoing negotiation. Using 31 hours of audio-recorded British negotiations, we uncover the backstage work of secondary negotiators. We use conversation analysis to identify th…
How teachers use prosody to guide students towards an adequate answer
Asking more than one question in one turn in oral examinations and its impact on examination quality
The assessment of oral skills is a key part of school examination systems around the world. Typically, examiners engage candidates in a conversational encounter to elicit assessable talk. However, we know little about how examiner's elicitations may impact, constrain, or create opportunities for subsequent talk by candidates. In this study, we analyse a Norwegian dataset comprising video-recorded disciplinary oral competence exams in secondary sc…
Crisis Talk
Preparing to talk: Behind-the-scenes planning between negotiators for subsequent communication with persons in crisis
How Do Students Receive Help from Teachers? Initiating Assistance in Small Group Classroom Interactions
How do teachers decide when and how to help their students if not explicitly asked to do so? Based on conversation analysis of 14 h of video-recorded small group interactions in secondary schools, we discovered that teachers and students orient to subtle actions built through embodied conduct, to decide whether or not assistance is needed. We also found that problem-solving can be initiated without disturbing students’ progress and that the teach…
A Cry for “Help”? How Crisis Negotiators Overcome Suicidal People's Resistance to Offers of Assistance
This paper explores how police negotiators offer “help” to suicidal persons in crisis. The phrase “a cry for help” is long associated with suicide ideation, and “help” is a key offer made in crisis situations. However, we know little about how “help” is formulated, and received, in crisis encounters as they actually unfold. Fourteen cases (31 h) of UK-based police crisis negotiations with (suicidal) individuals in crisis were transcribed and anal…
The effectiveness of the Conversation Analytic Role-Play Method (Carm) on interactional awareness: A feasibility randomized controlled trial with student teachers
This study tested the effectiveness of communication skills training intervention CARM (Conversation Analytic Role-play Method) on student teachers at a university in Norway. A feasibility randomized controlled trial (n = 41) found significant positive effects (d = 1.09) of the intervention on interactional awareness. Qualitative and quantitative results from an acceptability and satisfaction questionnaire revealed that the CARM training proves t…
The effectiveness of the Conversation Analytic Role-Play Method (Carm) on teachers' and classroom assistants' self-efficacy and interactional awareness: Identifying and responding to aided-speaking st…
This study investigates the effect of communication skills training concerning aided-speaking students’ questions in classroom interaction. Eighty-two Swedish teachers and classroom assistants working with students using augmentative and alternative communication (AAC) participated. The study was based on the Conversation Analytic Role-play Method (CARM) and implemented as a pre-post intervention design. The results show significant change on sel…
The conversational action test: Detecting the artificial sociality of artificial intelligence
Drawing on the “Voigt-Kampff Empathy Test”—a science fiction version of Turing’s famous thought experiment—we propose the Conversational Action Test (CAT): a new approach to evaluating conversational artificial intelligence (AI) voice agents. We compare social actions in a range of telephone service encounters where one party is an artificial conversational agent to a range of similar human-human calls. The CAT demonstrates a novel paradigm that …
Psychology (20 works) · Language, Discourse, Communication Strategies (19 works) · Communication (15 works) · Conversation (15 works) · Language, Metaphor, and Cognition (14 works) · Conversation analysis (12 works) · Social Psychology (11 works) · Communication (10 works) · Computer Science (10 works) · Political science (10 works)