Laura Boman

Biographic Data

ID6624612
NAMELaura Boman
GIVEN NAMESLaura
FAMILY NAMEBoman
SIGNATUREBOMAN L
AFFILIATIONSKennesaw State Kennesaw Georgia USA
ORCID0000-0002-9669-825X
VERIFIEDYes
TOTAL WORKS2
TOTAL CITATIONS0
WORKS AS AUTHOR2
WORKS AS EDITOR0
FIRST PUBLICATION YEAR2024
LATEST PUBLICATION YEAR2024
H-INDEX0

  • It’s all your fault! restaurant vs. platform blame attribution in food delivery service failures

    Open AccessSarah Lefebvre, Marissa Orlowski et al.ARTICLEBritish Food Journal2024

    Purpose While third-party food delivery continues to increase in popularity, surveys suggest nearly a quarter of deliveries suffer from service failures. With the limited research on third-party food delivery, we explore the important questions of (1) where customers place blame in the case of service failures with third-party food delivery (i.e. the platform or the restaurant) and (2) does this depend on the type of service failure? Drawing on b…

  • The ironic impact of schadenfreude

    Open AccessYael Zemack‐Rugar, Laura Boman et al.ARTICLEJournal of Consumer Psychology2024References: 1

    The present work investigates a commonly used but heretofore unexamined donation appeal: a misfortune‐involving appeal. Misfortune‐involving appeals (e.g., dunk tanks, pie tosses) invite consumers to donate to inflict misfortune on others. The process via which such appeals operate remains unknown and guidelines for their effective design are nonexistent. We propose that misfortune‐involving appeals that invite consumers to inflict mild misfortun…