Ning‐Kuang Chuang
Biographic Data
| ID | 6645993 |
|---|---|
| NAME | Ning‐Kuang Chuang |
| GIVEN NAMES | Ning‐Kuang |
| FAMILY NAME | Chuang |
| SIGNATURE | CHUANG N K |
| AFFILIATIONS | Kent State University |
| ORCID | 0000-0002-7785-5002 |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 2 |
| WORKS AS AUTHOR | 5 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2011 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 1 |
Staying Ahead
This critical reflection examines the growing use of GenAI (Generative AI) in hiring in the hospitality and tourism (H&T) industry. Distinct from systematic reviews, this paper synthesizes academic literature, white papers, and the authors’ field-based research experience to explore four topics. First, it assesses how GenAI transforms the six hiring phases from the perspectives of employers and job seekers. Second, ethical risks related to fairne…
Engaging employees amidst uncertainty
Career adaptability in the new hospitality work paradigm
Applying Expanded Servicescape to the Hotel Industry
The physical environment plays an essential role in customers’ hotel stay experiences. Hotels offer a differentiated atmosphere that creates favorable customers’ evaluations. Based on the significant role of environmental cues, this study investigates the effects of an expanded servicescape on customers’ evaluations, including customer satisfaction, quality of life, and customer loyalty, in the context of the hotel industry. To test the proposed …
Effects of Employees' Uniform on Company Image and Employees' Self-perceptions and Customers' Perceptions
The purpose of the study is to investigate how different styles of employee uniforms affect customers' perceptions of the hotel image and employees' self-perceptions. The results of the study indicated a significant relationship between uniforms and employees' job performance. Significance also existed between employees' job satisfaction and styles of uniform. A significant relationship between styles of uniform and customers' perception of emplo…
Effects of Employees' Uniform on Company Image and Employees' Self-perceptions and Customers' Perceptions
The purpose of the study is to investigate how different styles of employee uniforms affect customers' perceptions of the hotel image and employees' self-perceptions. The results of the study indicated a significant relationship between uniforms and employees' job performance. Significance also existed between employees' job satisfaction and styles of uniform. A significant relationship between styles of uniform and customers' perception of emplo…
Effects of Employees' Uniform on Company Image and Employees' Self-perceptions and Customers' Perceptions
The purpose of the study is to investigate how different styles of employee uniforms affect customers' perceptions of the hotel image and employees' self-perceptions. The results of the study indicated a significant relationship between uniforms and employees' job performance. Significance also existed between employees' job satisfaction and styles of uniform. A significant relationship between styles of uniform and customers' perception of emplo…
Applying Expanded Servicescape to the Hotel Industry
The physical environment plays an essential role in customers’ hotel stay experiences. Hotels offer a differentiated atmosphere that creates favorable customers’ evaluations. Based on the significant role of environmental cues, this study investigates the effects of an expanded servicescape on customers’ evaluations, including customer satisfaction, quality of life, and customer loyalty, in the context of the hotel industry. To test the proposed …
Career adaptability in the new hospitality work paradigm
Staying Ahead
This critical reflection examines the growing use of GenAI (Generative AI) in hiring in the hospitality and tourism (H&T) industry. Distinct from systematic reviews, this paper synthesizes academic literature, white papers, and the authors’ field-based research experience to explore four topics. First, it assesses how GenAI transforms the six hiring phases from the perspectives of employers and job seekers. Second, ethical risks related to fairne…
Engaging employees amidst uncertainty
Business (3 works) · Hospitality industry (3 works) · Tourism (3 works) · Consumer Behavior in Brand Consumption and Identification (2 works) · Customer Service Quality and Loyalty (2 works) · Hospitality (2 works) · Job Satisfaction and Organizational Behavior (2 works) · Marketing (2 works) · Perception (2 works) · Psychology (2 works)