Yau Ni Wan
Biographic Data
| ID | 6707353 |
|---|---|
| NAME | Yau Ni Wan |
| GIVEN NAMES | Yau Ni |
| FAMILY NAME | Wan |
| SIGNATURE | WAN Y N |
| AFFILIATIONS | Hong Kong Shue Yan University |
| ORCID | 0000-0002-7585-1745 |
| VERIFIED | Yes |
| TOTAL WORKS | 9 |
| TOTAL CITATIONS | 1 |
| WORKS AS AUTHOR | 9 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2017 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 1 |
Digital visitor discourse on massacre memorials
This study aims to investigate how evaluative meanings are constructed in digital discourse relating to dark tourism. Attention is given to how visitors connect history, learning, and family and school contexts in their experiences at massacre memorials. It examines how visitors express their attitudes towards historical trauma and learning-related engagement. A corpus-based approach was used to analyse 1,360 digital visitor comments (totalling 1…
Constructing Digital Support at End of Life
This comparative study investigates how digital support and interpersonal engagement are presented in the discourse surrounding public hospice center websites from Hong Kong and the United Kingdom (UK). As primary platforms for disseminating health information and hospice resources, these websites play a vital role in supporting patients with terminal illnesses. Drawing on systemic functional linguistics and focusing on the interpersonal metafunc…
The evaluative language of dark tourism
This study explores the use of evaluative language in online reviews of Holocaust memorial museums in China, focusing on the resistance against the Japanese invasion during World War II, as a significant aspect of dark tourism. From a linguistic perspective, we explore the attitudes expressed in these reviews using a systemic functional linguistics approach – specifically, an appraisal system focused on attitudinal meanings. Our analysis is based…
Framing negative eWOM via conjunctions
In the digital age, social media has a significant impact on consumer perceptions. This business communication study examines the linguistic strategies used to express and repair negative electronic word of mouth (eWOM) in Hong Kong’s luxury hotel sector. The data, which were collected from travel forums, consist of 17,344 words from online hotel reviews (11,647 words) and responses (5,697 words) made by the visitors and senior hotel management o…
Exploring Interpersonal Meanings of Report Cards and Wisc-V Scores
Using a discourse approach, this study examines interpersonal meanings and judgmental resources constructed in academic assessment reports and Wechsler Intelligence Scale for Children—Fifth Version (WISC-V) results. This research opens fresh avenues for analyzing the linguistic and cognitive elements of a gifted child’s early performance. The target child is a gifted student with a Fluid Reasoning score of 132 (98th percentile). In-depth English …
Hospitality Discourse on Social Media
The number of hotel visitors who post their personal experiences on online hotel review forums after their trips has increased significantly in the digital age. However, there is limited linguistic research that examines 1) how international travelers communicate online to share their negative hotel experiences and 2) how luxury hotel management resolves complaints and regains customer trust. This study examines electronic word-of mouth (eWOM) in…
But it’s truly aggravating and depressing”
Intercultural competence is essential in a globalized business environment, where successful cross-border transactions rely on effective cross-cultural communication. Interactions between US customers and Filipino customer service representatives (CSR) in call centers are one example where intercultural competence is required. This study examines the use of counter-expectancy expressions in call center complaint calls by American consumers and Fi…
Functions of Frequently Used Back Channels in a Corpus of Intercultural Conversations between Hong Kong Chinese (HKC) and native English Speakers (NES)
In conversation, two channels operate simultaneously. Yngve (1970) refers that the ‘main’ channel is that through which the speaker sends messages, whereas the ‘back’ channel, such as okay, mm is that over which the listener offers response without claiming the speakership. Back channels are particular to languages and cultures. The present study aims to examine the naturally occurring conversations between Hong Kong Chinese (HKC) and native Engl…
Construing negotiation
The call centre conversation is a telephonic exchange of voices between the customer and the customer service representative (CSR). Both lexicogrammatical and prosodic features are used to construe emotional and attitudinal recognition. Studying these features can investigate how the call centre discourse is construed, and how the interpersonal meaning takes shape through the text. The spoken data are constructed by Filipino CSRs and American Eng…
Functions of Frequently Used Back Channels in a Corpus of Intercultural Conversations between Hong Kong Chinese (HKC) and native English Speakers (NES)
In conversation, two channels operate simultaneously. Yngve (1970) refers that the ‘main’ channel is that through which the speaker sends messages, whereas the ‘back’ channel, such as okay, mm is that over which the listener offers response without claiming the speakership. Back channels are particular to languages and cultures. The present study aims to examine the naturally occurring conversations between Hong Kong Chinese (HKC) and native Engl…
Construing negotiation
The call centre conversation is a telephonic exchange of voices between the customer and the customer service representative (CSR). Both lexicogrammatical and prosodic features are used to construe emotional and attitudinal recognition. Studying these features can investigate how the call centre discourse is construed, and how the interpersonal meaning takes shape through the text. The spoken data are constructed by Filipino CSRs and American Eng…
Functions of Frequently Used Back Channels in a Corpus of Intercultural Conversations between Hong Kong Chinese (HKC) and native English Speakers (NES)
In conversation, two channels operate simultaneously. Yngve (1970) refers that the ‘main’ channel is that through which the speaker sends messages, whereas the ‘back’ channel, such as okay, mm is that over which the listener offers response without claiming the speakership. Back channels are particular to languages and cultures. The present study aims to examine the naturally occurring conversations between Hong Kong Chinese (HKC) and native Engl…
But it’s truly aggravating and depressing”
Intercultural competence is essential in a globalized business environment, where successful cross-border transactions rely on effective cross-cultural communication. Interactions between US customers and Filipino customer service representatives (CSR) in call centers are one example where intercultural competence is required. This study examines the use of counter-expectancy expressions in call center complaint calls by American consumers and Fi…
Framing negative eWOM via conjunctions
In the digital age, social media has a significant impact on consumer perceptions. This business communication study examines the linguistic strategies used to express and repair negative electronic word of mouth (eWOM) in Hong Kong’s luxury hotel sector. The data, which were collected from travel forums, consist of 17,344 words from online hotel reviews (11,647 words) and responses (5,697 words) made by the visitors and senior hotel management o…
Exploring Interpersonal Meanings of Report Cards and Wisc-V Scores
Using a discourse approach, this study examines interpersonal meanings and judgmental resources constructed in academic assessment reports and Wechsler Intelligence Scale for Children—Fifth Version (WISC-V) results. This research opens fresh avenues for analyzing the linguistic and cognitive elements of a gifted child’s early performance. The target child is a gifted student with a Fluid Reasoning score of 132 (98th percentile). In-depth English …
Hospitality Discourse on Social Media
The number of hotel visitors who post their personal experiences on online hotel review forums after their trips has increased significantly in the digital age. However, there is limited linguistic research that examines 1) how international travelers communicate online to share their negative hotel experiences and 2) how luxury hotel management resolves complaints and regains customer trust. This study examines electronic word-of mouth (eWOM) in…
The evaluative language of dark tourism
This study explores the use of evaluative language in online reviews of Holocaust memorial museums in China, focusing on the resistance against the Japanese invasion during World War II, as a significant aspect of dark tourism. From a linguistic perspective, we explore the attitudes expressed in these reviews using a systemic functional linguistics approach – specifically, an appraisal system focused on attitudinal meanings. Our analysis is based…
Digital visitor discourse on massacre memorials
This study aims to investigate how evaluative meanings are constructed in digital discourse relating to dark tourism. Attention is given to how visitors connect history, learning, and family and school contexts in their experiences at massacre memorials. It examines how visitors express their attitudes towards historical trauma and learning-related engagement. A corpus-based approach was used to analyse 1,360 digital visitor comments (totalling 1…
Constructing Digital Support at End of Life
This comparative study investigates how digital support and interpersonal engagement are presented in the discourse surrounding public hospice center websites from Hong Kong and the United Kingdom (UK). As primary platforms for disseminating health information and hospice resources, these websites play a vital role in supporting patients with terminal illnesses. Drawing on systemic functional linguistics and focusing on the interpersonal metafunc…
Psychology (7 works) · Sociology (6 works) · Social Psychology (5 works) · Linguistics (4 works) · Political science (4 works) · Advertising (3 works) · Business (3 works) · Communication (3 works) · Computer Science (3 works) · Interpersonal communication (3 works)