Νiki Glaveli
Biographic Data
| ID | 6814320 |
|---|---|
| NAME | Νiki Glaveli |
| GIVEN NAMES | Νiki |
| FAMILY NAME | Glaveli |
| SIGNATURE | GLAVELI Ν |
| AFFILIATIONS | Aristotle University of Thessaloniki |
| ORCID | 0000-0002-6873-652X |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 9 |
| WORKS AS AUTHOR | 5 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2008 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 2 |
Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings
The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests’ experience – i.e. location, cleanliness, service and value – to overall guest satisfaction, indicate, through importance–performance analysis, the weak and strong points of customer satisfaction, explore guests’ demanding level and prioritize the service areas where improvement actions will be more effectiv…
Hotel guests’ demanding level and importance of attribute satisfaction ratings
The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests’ satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers’ demanding level and the contribution of customer ratings on four important aspects of their hotel stay (location, cleanliness, service, and value for money) to overal…
Practical application of MSQ and Musa methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
Work-family balance through border theory lens
Purpose – The purpose of this paper is to seek to provide support and extend work-family Border Theory (BT) in order to investigate organizational and individual factors that determine the complex nature of work-family balance (WFB). Design/methodology/approach – Qualitative research was conducted in a company in Greece. In total, 20 in-depth interviews were conducted. Data analysis was guided by interpretative phenomenological analysis. Findings…
Rural women entrepreneurship within co‐operatives
Purpose The purpose of this paper is to appraise rural women entrepreneurs, running co‐operatives in Greece. The paper seeks to examine the effects of training support on their entrepreneurial skills and attitudes, co‐operatives' viability and growth prospects, and work‐family balance. Design/methodology/approach An evaluation research was conducted in which 104 rural women members of co‐operatives, who had participated in a specific training pro…
Rural women entrepreneurship within co‐operatives
Purpose The purpose of this paper is to appraise rural women entrepreneurs, running co‐operatives in Greece. The paper seeks to examine the effects of training support on their entrepreneurial skills and attitudes, co‐operatives' viability and growth prospects, and work‐family balance. Design/methodology/approach An evaluation research was conducted in which 104 rural women members of co‐operatives, who had participated in a specific training pro…
Practical application of MSQ and Musa methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
Work-family balance through border theory lens
Purpose – The purpose of this paper is to seek to provide support and extend work-family Border Theory (BT) in order to investigate organizational and individual factors that determine the complex nature of work-family balance (WFB). Design/methodology/approach – Qualitative research was conducted in a company in Greece. In total, 20 in-depth interviews were conducted. Data analysis was guided by interpretative phenomenological analysis. Findings…
Rural women entrepreneurship within co‐operatives
Purpose The purpose of this paper is to appraise rural women entrepreneurs, running co‐operatives in Greece. The paper seeks to examine the effects of training support on their entrepreneurial skills and attitudes, co‐operatives' viability and growth prospects, and work‐family balance. Design/methodology/approach An evaluation research was conducted in which 104 rural women members of co‐operatives, who had participated in a specific training pro…
Work-family balance through border theory lens
Purpose – The purpose of this paper is to seek to provide support and extend work-family Border Theory (BT) in order to investigate organizational and individual factors that determine the complex nature of work-family balance (WFB). Design/methodology/approach – Qualitative research was conducted in a company in Greece. In total, 20 in-depth interviews were conducted. Data analysis was guided by interpretative phenomenological analysis. Findings…
Practical application of MSQ and Musa methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
Hotel guests’ demanding level and importance of attribute satisfaction ratings
The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests’ satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers’ demanding level and the contribution of customer ratings on four important aspects of their hotel stay (location, cleanliness, service, and value for money) to overal…
Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings
The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests’ experience – i.e. location, cleanliness, service and value – to overall guest satisfaction, indicate, through importance–performance analysis, the weak and strong points of customer satisfaction, explore guests’ demanding level and prioritize the service areas where improvement actions will be more effectiv…
Business (5 works) · Marketing (5 works) · Computer Science (4 works) · Customer satisfaction (3 works) · Customer Service Quality and Loyalty (3 works) · Service quality (3 works) · Consumer satisfaction (2 works) · Digital Marketing and Social Media (2 works) · Diverse Aspects of Tourism Research (2 works) · Economics (2 works)