Chia‐Hao Chiang
Biographic Data
| ID | 6849321 |
|---|---|
| NAME | Chia‐Hao Chiang |
| GIVEN NAMES | Chia‐Hao |
| FAMILY NAME | Chiang |
| SIGNATURE | CHIANG C H |
| AFFILIATIONS | Aletheia University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 3 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2008 |
| LATEST PUBLICATION YEAR | 2008 |
| H-INDEX | 1 |
A Cross‐Sector Evaluation of Service Quality in the Tourism Industry of Hong Kong: Importance vs. Performance
This study evaluates visitor overall satisfaction with the quality of services provided by the hotel, restaurant, and retail sectors in Hong Kong. A survey with questionnaire items derived from SERVQUAL was conducted and statistical techniques, including regression, importance-performance analysis, and ANOVA, are used for analysis. The performance of service attributes and their relative impacts on overall satisfaction are identified. A cross-sec…
A Cross‐Sector Evaluation of Service Quality in the Tourism Industry of Hong Kong: Importance vs. Performance
This study evaluates visitor overall satisfaction with the quality of services provided by the hotel, restaurant, and retail sectors in Hong Kong. A survey with questionnaire items derived from SERVQUAL was conducted and statistical techniques, including regression, importance-performance analysis, and ANOVA, are used for analysis. The performance of service attributes and their relative impacts on overall satisfaction are identified. A cross-sec…
A Cross‐Sector Evaluation of Service Quality in the Tourism Industry of Hong Kong: Importance vs. Performance
This study evaluates visitor overall satisfaction with the quality of services provided by the hotel, restaurant, and retail sectors in Hong Kong. A survey with questionnaire items derived from SERVQUAL was conducted and statistical techniques, including regression, importance-performance analysis, and ANOVA, are used for analysis. The performance of service attributes and their relative impacts on overall satisfaction are identified. A cross-sec…
Advertising (1 works) · Business (1 works) · Computer Science (1 works) · Consumer Retail Behavior Studies (1 works) · Consumer satisfaction (1 works) · Customer satisfaction (1 works) · Customer Service Quality and Loyalty (1 works) · Diverse Aspects of Tourism Research (1 works) · Geography (1 works) · Hotel industry (1 works)