Zhenpeng Luo
Biographic Data
| ID | 6849541 |
|---|---|
| NAME | Zhenpeng Luo |
| GIVEN NAMES | Zhenpeng |
| FAMILY NAME | Luo |
| SIGNATURE | LUO Z |
| AFFILIATIONS | Beijing Union University |
| ORCID | 0000-0003-4891-3194 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2013 |
| LATEST PUBLICATION YEAR | 2021 |
| H-INDEX | 0 |
Driving frontline employees performance through mentorship, training, and interpersonal helping: The case of upscale hotels in China
Building on signaling theory and the job demands‐resources model, this paper assessed mentorship, training and interpersonal helping's role on employee attitude and performance. Using a sample of 424 millennial young frontline employees from upscale hotels in China, results of this study suggested that training and mentorship positively influence employees' task performance both directly and indirectly (via job satisfaction), and their direct and…
Antecedents for Employee Helping Behavior in the Hospitality Industry: 酒店业中员工帮助行为的前置条件
The purpose of this study is to explore the relationships between interpersonal justice, employee affective commitment, leader-member exchange (LMX) and employee helping behavior. Hypotheses and a model were tested with 585 valid responses collected from hotels in mainland China. Results showed that employee group commitment has a direct influence on employee helping behavior, while interpersonal justice perception and LMX do not. Detailed analys…
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Antecedents for Employee Helping Behavior in the Hospitality Industry: 酒店业中员工帮助行为的前置条件
The purpose of this study is to explore the relationships between interpersonal justice, employee affective commitment, leader-member exchange (LMX) and employee helping behavior. Hypotheses and a model were tested with 585 valid responses collected from hotels in mainland China. Results showed that employee group commitment has a direct influence on employee helping behavior, while interpersonal justice perception and LMX do not. Detailed analys…
Driving frontline employees performance through mentorship, training, and interpersonal helping: The case of upscale hotels in China
Building on signaling theory and the job demands‐resources model, this paper assessed mentorship, training and interpersonal helping's role on employee attitude and performance. Using a sample of 424 millennial young frontline employees from upscale hotels in China, results of this study suggested that training and mentorship positively influence employees' task performance both directly and indirectly (via job satisfaction), and their direct and…
Business (2 works) · Interpersonal communication (2 works) · Job Satisfaction and Organizational Behavior (2 works) · Marketing (2 works) · Political science (2 works) · Psychology (2 works) · Social Psychology (2 works) · Applied Psychology (1 works) · China (1 works) · Customer Service Quality and Loyalty (1 works)