Antecedents for Employee Helping Behavior in the Hospitality Industry
酒店业中员工帮助行为的前置条件
Bibliographic Data
| ID | 12974709 |
|---|---|
| Authors | Zhenpeng Luo (0000-0003-4891-3194, Beijing Union University, corresponding author), Einar Marnburg (0000-0002-6271-9673, University of Stavanger), Torvald Øgaard (University of Stavanger), Svein Larsen (University of Bergen) |
| Year | 2013 |
| Volume | 9 |
| Issue | 4 |
| Pages | 395-412 |
| Publication date | 2013-09-11 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of China Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1938-8160 • E-ISSN: 1938-8179 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/19388160.2013.839411 |
| OpenAlex | W1920085323 |
| Language | EN |
| Citations received | 1 |
| References cited | 51 |
The purpose of this study is to explore the relationships between interpersonal justice, employee affective commitment, leader-member exchange (LMX) and employee helping behavior. Hypotheses and a model were tested with 585 valid responses collected from hotels in mainland China. Results showed that employee group commitment has a direct influence on employee helping behavior, while interpersonal justice perception and LMX do not. Detailed analysis shows that group commitment plays a crucial role in influencing employee helping behavior. The results of this study can be instructive to managers in the hospitality industry working to improve service quality by motivating employee helping behavior
Business · Employee engagement · Employee motivation · Employee research · Helping behavior · Hospitality · Hospitality industry · Interpersonal communication · Organizational commitment · Perception · Political science · Public relations · Tourism · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Workplace Spirituality and Leadership · Marketing
The social psychology of organizations
Organizational commitment, job satisfaction, and turnover among psychiatric technicians.
Helping and Voice Extra-Role Behaviors
Affective, Continuance, and Normative Commitment to the Organization
Commitment to organizational change
Process and Structure in Leader-Member Exchange
A Meta‐analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior
Organizational Citizenship Behavior in the People's Republic of China
Role Definitions and Organizational Citizenship Behavior
The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice
Justice at the millennium
On the dimensionality of organizational justice
Common method biases in behavioral research
Affective, Continuance, and Normative Commitment to the Organization
Understanding Social Loafing
The Construct of Work Commitment
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2025 - 2025 (1) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 1 |