Donald L Ferrin
Biographic Data
| ID | 6891558 |
|---|---|
| NAME | Donald L Ferrin |
| GIVEN NAMES | Donald L |
| FAMILY NAME | Ferrin |
| SIGNATURE | FERRIN D L |
| AFFILIATIONS | Singapore Management University |
| ORCID | 0000-0001-6261-8293 |
| VERIFIED | Yes |
| TOTAL WORKS | 12 |
| TOTAL CITATIONS | 16 |
| WORKS AS AUTHOR | 12 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2001 |
| LATEST PUBLICATION YEAR | 2018 |
| H-INDEX | 3 |
Heads will roll! Routes to effective trust repair in the aftermath of a CEO transgression
CEO transgressions are a common storyline in today's business press. Such incidents result in the need to repair trust for both the CEO and the organisation that the CEO leads. Existing empirical research on trust repair has focused primarily on interpersonal trust, resulting in a body of knowledge that provides many insights to the errant CEO but few insights for those who aim to repair trust in the organisation. Since organisations also need to…
What are the determinants of interpersonal trust in dyadic negotiations? Meta-analytic evidence and implications for future research
Given the practical importance of interpersonal trust in dyadic negotiations, scholars have increasingly turned their attention to the study of determinants of trust in negotiations. However, research in this area has not been well connected or integrated, which limits the ability of scholars and practitioners to ascertain the state of current scientific knowledge and identify questions for future research. Based on attribution theory and social …
Advancing the scientific understanding of trust in the contexts of negotiations and repeated bargaining
More than half a century ago, Deutsch (1949, 1958) recognised the critical role that trust plays in negotiations and related forms of social interactions. Despite this very early recognition, and r
Insights and observations on the decision to trust in both science and practice
In this interview, Dr Robert F. Hurley shares his own professional journey through the worlds of scientific research on trust and the practical application of trust research. Dr Hurley also shares his views on the nature, magnitude, and causes of the science-practice gap, and he discusses how practitioners and scholars might fruitfully bridge the gap
Trust research community misses an outstanding scholar and friend
As the world of academic research seems to be increasingly dominated by impact factors and performance indicators, it takes a personal tragedy to remind us of the human bonds we enjoy as part of ou
On the institutionalisation of trust research and practice
In this Commentary, I review the progress made by trust scholars toward institutionalising trust research and practice, and also where progress has lagged. I compare the institutionalisation of the trust field to institutionalisation in the leadership, and negotiation & conflict management, fields. I consider factors such as the scale and scope of existing research, recognised relevance to practice, dedicated journals, practitioner and researcher…
Organizational Trust
The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal const…
Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships
Trust and satisfaction are essential ingredients for successful business relationships in business-to-consumer electronic commerce. Yet there is little research on trust and satisfaction in e-commerce that takes a longitudinal approach. Drawing on three primary bodies of literature, the theory of reasoned action, the extended valence framework, and expectation-confirmation theory, this study synthesizes a model of consumer trust and satisfaction …
When more blame is better than less
Removing the Shadow of Suspicion
Two studies were conducted to examine the implications of an apology versus a denial for repairing trust after an alleged violation. Results reveal that trust was repaired more successfully when mistrusted parties (a) apologized for violations concerning matters of competence but denied culpability for violations concerning matters of integrity, and (b) had apologized for violations when there was subsequent evidence of guilt but had denied culpa…
Trust in leadership
In this study, the authors examined the findings and implications of the research on trust in leadership that has been conducted during the past 4 decades. First, the study provides estimates of the primary relationships between trust in leadership and key outcomes, antecedents, and correlates (k = 106). Second, the study explores how specifying the construct with alternative leadership referents (direct leaders vs. organizational leadership) and…
The Role of Trust in Organizational Settings
Numerous researchers from various disciplines seem to agree that trust has a number of important benefits for organizations, although they have not necessarily come to agreement on how these benefits occur. In this article, we explore two fundamentally different models that describe how trust might have positive effects on attitudes, perceptions, behaviors, and performance outcomes within organizational settings. In the first section of the artic…
What are the determinants of interpersonal trust in dyadic negotiations? Meta-analytic evidence and implications for future research
Given the practical importance of interpersonal trust in dyadic negotiations, scholars have increasingly turned their attention to the study of determinants of trust in negotiations. However, research in this area has not been well connected or integrated, which limits the ability of scholars and practitioners to ascertain the state of current scientific knowledge and identify questions for future research. Based on attribution theory and social …
Advancing the scientific understanding of trust in the contexts of negotiations and repeated bargaining
More than half a century ago, Deutsch (1949, 1958) recognised the critical role that trust plays in negotiations and related forms of social interactions. Despite this very early recognition, and r
On the institutionalisation of trust research and practice
In this Commentary, I review the progress made by trust scholars toward institutionalising trust research and practice, and also where progress has lagged. I compare the institutionalisation of the trust field to institutionalisation in the leadership, and negotiation & conflict management, fields. I consider factors such as the scale and scope of existing research, recognised relevance to practice, dedicated journals, practitioner and researcher…
Heads will roll! Routes to effective trust repair in the aftermath of a CEO transgression
CEO transgressions are a common storyline in today's business press. Such incidents result in the need to repair trust for both the CEO and the organisation that the CEO leads. Existing empirical research on trust repair has focused primarily on interpersonal trust, resulting in a body of knowledge that provides many insights to the errant CEO but few insights for those who aim to repair trust in the organisation. Since organisations also need to…
Trust research community misses an outstanding scholar and friend
As the world of academic research seems to be increasingly dominated by impact factors and performance indicators, it takes a personal tragedy to remind us of the human bonds we enjoy as part of ou
The Role of Trust in Organizational Settings
Numerous researchers from various disciplines seem to agree that trust has a number of important benefits for organizations, although they have not necessarily come to agreement on how these benefits occur. In this article, we explore two fundamentally different models that describe how trust might have positive effects on attitudes, perceptions, behaviors, and performance outcomes within organizational settings. In the first section of the artic…
Trust in leadership
In this study, the authors examined the findings and implications of the research on trust in leadership that has been conducted during the past 4 decades. First, the study provides estimates of the primary relationships between trust in leadership and key outcomes, antecedents, and correlates (k = 106). Second, the study explores how specifying the construct with alternative leadership referents (direct leaders vs. organizational leadership) and…
Removing the Shadow of Suspicion
Two studies were conducted to examine the implications of an apology versus a denial for repairing trust after an alleged violation. Results reveal that trust was repaired more successfully when mistrusted parties (a) apologized for violations concerning matters of competence but denied culpability for violations concerning matters of integrity, and (b) had apologized for violations when there was subsequent evidence of guilt but had denied culpa…
When more blame is better than less
Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships
Trust and satisfaction are essential ingredients for successful business relationships in business-to-consumer electronic commerce. Yet there is little research on trust and satisfaction in e-commerce that takes a longitudinal approach. Drawing on three primary bodies of literature, the theory of reasoned action, the extended valence framework, and expectation-confirmation theory, this study synthesizes a model of consumer trust and satisfaction …
Organizational Trust
The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal const…
On the institutionalisation of trust research and practice
In this Commentary, I review the progress made by trust scholars toward institutionalising trust research and practice, and also where progress has lagged. I compare the institutionalisation of the trust field to institutionalisation in the leadership, and negotiation & conflict management, fields. I consider factors such as the scale and scope of existing research, recognised relevance to practice, dedicated journals, practitioner and researcher…
Insights and observations on the decision to trust in both science and practice
In this interview, Dr Robert F. Hurley shares his own professional journey through the worlds of scientific research on trust and the practical application of trust research. Dr Hurley also shares his views on the nature, magnitude, and causes of the science-practice gap, and he discusses how practitioners and scholars might fruitfully bridge the gap
Trust research community misses an outstanding scholar and friend
As the world of academic research seems to be increasingly dominated by impact factors and performance indicators, it takes a personal tragedy to remind us of the human bonds we enjoy as part of ou
What are the determinants of interpersonal trust in dyadic negotiations? Meta-analytic evidence and implications for future research
Given the practical importance of interpersonal trust in dyadic negotiations, scholars have increasingly turned their attention to the study of determinants of trust in negotiations. However, research in this area has not been well connected or integrated, which limits the ability of scholars and practitioners to ascertain the state of current scientific knowledge and identify questions for future research. Based on attribution theory and social …
Advancing the scientific understanding of trust in the contexts of negotiations and repeated bargaining
More than half a century ago, Deutsch (1949, 1958) recognised the critical role that trust plays in negotiations and related forms of social interactions. Despite this very early recognition, and r
Heads will roll! Routes to effective trust repair in the aftermath of a CEO transgression
CEO transgressions are a common storyline in today's business press. Such incidents result in the need to repair trust for both the CEO and the organisation that the CEO leads. Existing empirical research on trust repair has focused primarily on interpersonal trust, resulting in a body of knowledge that provides many insights to the errant CEO but few insights for those who aim to repair trust in the organisation. Since organisations also need to…
Psychology (9 works) · Political science (7 works) · Public relations (7 works) · Social Psychology (6 works) · Business (4 works) · Job Satisfaction and Organizational Behavior (4 works) · Sociology (4 works) · Computer Science (3 works) · Conflict Management and Negotiation (3 works) · Customer Service Quality and Loyalty (3 works)