Maria Dolan
Biographic Data
| ID | 7120488 |
|---|---|
| NAME | Maria Dolan |
| GIVEN NAMES | Maria |
| FAMILY NAME | Dolan |
| SIGNATURE | DOLAN M |
| AFFILIATIONS | Salem College |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1985 |
| LATEST PUBLICATION YEAR | 1985 |
| H-INDEX | 0 |
Hotel Ratings
Two studies addressed format issues in the design of hotel guest surveys. The first study indicated that a space for commentary was a positive incentive for return among 600 guests at a resort hotel. An unstructured space for comment elicited more comments than a structured space. A second study showed that, when space for comment was provided, longer lists of objective rating items brought about higher return rates (5, 10, and 15 Likert items). …
No prominent works on this page.
Hotel Ratings
Two studies addressed format issues in the design of hotel guest surveys. The first study indicated that a space for commentary was a positive incentive for return among 600 guests at a resort hotel. An unstructured space for comment elicited more comments than a structured space. A second study showed that, when space for comment was provided, longer lists of objective rating items brought about higher return rates (5, 10, and 15 Likert items). …
Applied Psychology (1 work) · Applied Psychology (1 work) · Behavioral Health and Interventions (1 work) · Business (1 work) · Computer Science (1 work) · Customer Service Quality and Loyalty (1 work) · Developmental psychology (1 work) · Economics (1 work) · Incentive (1 work) · Likert scale (1 work)