Cher Thomas
Biographic Data
| ID | 7121201 |
|---|---|
| NAME | Cher Thomas |
| GIVEN NAMES | Cher |
| FAMILY NAME | Thomas |
| SIGNATURE | THOMAS C |
| AFFILIATIONS | California State University, Long Beach |
| VERIFIED | No |
| TOTAL WORKS | 3 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 3 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 1990 |
| LATEST PUBLICATION YEAR | 1993 |
| H-INDEX | 0 |
The Structure of Interpersonal Trust in the Workplace
The importance of each of five underlying interpersonal trust components (competence, consistency, integrity, loyalty, and openness) as they affect trust among supervisors, subordinates, and peers was examined. Subjects included 66 supervisors and executives. While the importance of conditions of trust differed within each dyad, the results were not as predicted, as the order of importance was the same for all three dyads: integrity > competence …
Effective Leadership
This study compared evaluations of leaders' behavior made by 425 college students, who represent the next generation of workers, with evaluations predicted by House's Path Goal Theory of Leadership. Specifically, the effect of the interaction of instrumental and supportive leader behaviors with low and high task structure was examined. In addition, the effect of the manager's sex was investigated. Students rated supportive male leaders as more li…
Effects of Customer Service Communication on Employees' Satisfaction
This study has two parts. The first study, based on content analyses of the printed media, identifies general categories of customer service practices used today. The second study, based on surveys of 100 working adults, shows the importance of “customer service practices” which are internal to organizations. To maximize employees' satisfaction, rewards for customer service should be emphasized and clearly provided. In addition, management must u…
No prominent works on this page.
Effects of Customer Service Communication on Employees' Satisfaction
This study has two parts. The first study, based on content analyses of the printed media, identifies general categories of customer service practices used today. The second study, based on surveys of 100 working adults, shows the importance of “customer service practices” which are internal to organizations. To maximize employees' satisfaction, rewards for customer service should be emphasized and clearly provided. In addition, management must u…
Effective Leadership
This study compared evaluations of leaders' behavior made by 425 college students, who represent the next generation of workers, with evaluations predicted by House's Path Goal Theory of Leadership. Specifically, the effect of the interaction of instrumental and supportive leader behaviors with low and high task structure was examined. In addition, the effect of the manager's sex was investigated. Students rated supportive male leaders as more li…
The Structure of Interpersonal Trust in the Workplace
The importance of each of five underlying interpersonal trust components (competence, consistency, integrity, loyalty, and openness) as they affect trust among supervisors, subordinates, and peers was examined. Subjects included 66 supervisors and executives. While the importance of conditions of trust differed within each dyad, the results were not as predicted, as the order of importance was the same for all three dyads: integrity > competence …
Psychology (3 works) · Business (2 works) · Competence (human resources (2 works) · Job Satisfaction and Organizational Behavior (2 works) · Marketing (2 works) · Marketing (2 works) · Social Psychology (2 works) · Social Psychology (2 works) · Conflict Management and Negotiation (1 work) · Consistency (knowledge bases (1 work)