Jui-Chen Peng
Biographic Data
| ID | 7129730 |
|---|---|
| NAME | Jui-Chen Peng |
| GIVEN NAMES | Jui-Chen |
| FAMILY NAME | Peng |
| SIGNATURE | PENG J |
| AFFILIATIONS | Putian University |
| ORCID | 0000-0001-9621-6110 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 4 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 0 |
Trusted agents as knowledge translation mechanisms in flood disaster warning
When institutional warning channels fail to convert hazard knowledge into protective action, community-embedded volunteers become critical intermediaries for reaching socially vulnerable populations. Drawing on an embedded qualitative case study of the 2025 Matai'an Stream landslide-dam overflow in Hualien, Taiwan — an event that generated nineteen official alerts yet produced spatially uneven evacuation outcomes — this study identifies three seq…
Linking proactive personality to proactive customer-service performance
Drawing on the job demands-resources model and positive organizational scholarship, this study examines proactive personality as an antecedent of frontline employees’ proactive customer-service performance (PCSP). It also investigates the potential mediating role of positive psychological states on the relation between proactive personality and PCSP and the potential moderating role of the service-failure recovery climate (SFRC) on the relation b…
Learning climate and innovative creative performance
Servant Leadership and Service Performance
This study proposes and tests a multilevel mediation framework to explicate the processes that link servant leadership to frontline employees' service performance at both the employee and the branch levels of analysis. Data were obtained from 58 branch managers and 324 branch frontline employees of a chain restaurant in Taiwan. The results of hierarchical linear modelling indicate that two factors, concern climate and work engagement, mediate the…
No prominent works on this page.
Servant Leadership and Service Performance
This study proposes and tests a multilevel mediation framework to explicate the processes that link servant leadership to frontline employees' service performance at both the employee and the branch levels of analysis. Data were obtained from 58 branch managers and 324 branch frontline employees of a chain restaurant in Taiwan. The results of hierarchical linear modelling indicate that two factors, concern climate and work engagement, mediate the…
Linking proactive personality to proactive customer-service performance
Drawing on the job demands-resources model and positive organizational scholarship, this study examines proactive personality as an antecedent of frontline employees’ proactive customer-service performance (PCSP). It also investigates the potential mediating role of positive psychological states on the relation between proactive personality and PCSP and the potential moderating role of the service-failure recovery climate (SFRC) on the relation b…
Learning climate and innovative creative performance
Trusted agents as knowledge translation mechanisms in flood disaster warning
When institutional warning channels fail to convert hazard knowledge into protective action, community-embedded volunteers become critical intermediaries for reaching socially vulnerable populations. Drawing on an embedded qualitative case study of the 2025 Matai'an Stream landslide-dam overflow in Hualien, Taiwan — an event that generated nineteen official alerts yet produced spatially uneven evacuation outcomes — this study identifies three seq…
Applied Psychology (3 works) · Job Satisfaction and Organizational Behavior (3 works) · Mediation (3 works) · Psychology (3 works) · Social Psychology (3 works) · Work engagement (3 works) · Business (2 works) · Customer Service Quality and Loyalty (2 works) · Engineering (2 works) · Marketing (2 works)