Heejung Linda Lho
Biographic Data
| ID | 7183215 |
|---|---|
| NAME | Heejung Linda Lho |
| GIVEN NAMES | Heejung Linda |
| FAMILY NAME | Lho |
| SIGNATURE | LHO H L |
| AFFILIATIONS | Sejong University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| AUTHOR COUNT | 1 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2019 |
| LATEST PUBLICATION YEAR | 2019 |
| H-INDEX | 0 |
Perceived corporate social responsibility affects airline passengers' service evaluation and loyalty
We explored the role of passengers' perception of airline corporate social responsibility in the generation of customer loyalty by considering the mediating effects of cognitive and affective evaluations and the moderating effect of gender. Participants were 310 randomly chosen people who had been airline passengers within the past 12 months, and they completed an online survey. Results of structural equation modeling revealed that passengers' pe…
No prominent works on this page.
Perceived corporate social responsibility affects airline passengers' service evaluation and loyalty
We explored the role of passengers' perception of airline corporate social responsibility in the generation of customer loyalty by considering the mediating effects of cognitive and affective evaluations and the moderating effect of gender. Participants were 310 randomly chosen people who had been airline passengers within the past 12 months, and they completed an online survey. Results of structural equation modeling revealed that passengers' pe…
Advertising (1 work) · Business (1 work) · Cognition (1 work) · Corporate social responsibility (1 work) · Corporate Social Responsibility Reporting (1 work) · Customer Service Quality and Loyalty (1 work) · Job Satisfaction and Organizational Behavior (1 work) · Loyalty (1 work) · Loyalty business model (1 work) · Marketing (1 work)