Jia-Horng Shieh
Biographic Data
| ID | 7183681 |
|---|---|
| NAME | Jia-Horng Shieh |
| GIVEN NAMES | Jia-Horng |
| FAMILY NAME | Shieh |
| SIGNATURE | SHIEH J |
| AFFILIATIONS | National Taipei University of Business |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2012 |
| LATEST PUBLICATION YEAR | 2012 |
| H-INDEX | 0 |
Transforming Employee Engagement Into Long-Term Customer Relationships
In this study, we found that when information salespeople in Taiwan perceived more transformational leadership, they were more likely to show increases in work engagement development over time. Furthermore, increases in work engagement development influenced increases in service performance development, which therefore positively predicts increases in customer relationship development over time
Increasing Emotional Intelligence of Employees
Although the concept of emotional intelligence has captured the interest of researchers and the wider public, the mechanism by which transformational leadership exerts its influence on the development of emotional intelligence behavior of followers remains relatively unexplored. In this study we proposed a latent growth model, recruiting 342 employees from Taiwan information technology firms at multiple time points over a 6-month period to test t…
No prominent works on this page.
Transforming Employee Engagement Into Long-Term Customer Relationships
In this study, we found that when information salespeople in Taiwan perceived more transformational leadership, they were more likely to show increases in work engagement development over time. Furthermore, increases in work engagement development influenced increases in service performance development, which therefore positively predicts increases in customer relationship development over time
Increasing Emotional Intelligence of Employees
Although the concept of emotional intelligence has captured the interest of researchers and the wider public, the mechanism by which transformational leadership exerts its influence on the development of emotional intelligence behavior of followers remains relatively unexplored. In this study we proposed a latent growth model, recruiting 342 employees from Taiwan information technology firms at multiple time points over a 6-month period to test t…
Psychology (2 works) · Social Psychology (2 works) · Social Psychology (2 works) · Transformational leadership (2 works) · Applied Psychology (1 work) · Applied Psychology (1 work) · Business (1 work) · Customer engagement (1 work) · Customer service (1 work) · Customer Service Quality and Loyalty (1 work)