Michael B H Lin
Biographic Data
| ID | 7185545 |
|---|---|
| NAME | Michael B H Lin |
| GIVEN NAMES | Michael B H |
| FAMILY NAME | Lin |
| SIGNATURE | LIN M B H |
| AFFILIATIONS | National Yang Ming Chiao Tung University |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2012 |
| LATEST PUBLICATION YEAR | 2012 |
| H-INDEX | 0 |
Transforming Employee Engagement Into Long-Term Customer Relationships
In this study, we found that when information salespeople in Taiwan perceived more transformational leadership, they were more likely to show increases in work engagement development over time. Furthermore, increases in work engagement development influenced increases in service performance development, which therefore positively predicts increases in customer relationship development over time
No prominent works on this page.
Transforming Employee Engagement Into Long-Term Customer Relationships
In this study, we found that when information salespeople in Taiwan perceived more transformational leadership, they were more likely to show increases in work engagement development over time. Furthermore, increases in work engagement development influenced increases in service performance development, which therefore positively predicts increases in customer relationship development over time
Business (1 work) · Customer engagement (1 work) · Customer service (1 work) · Customer Service Quality and Loyalty (1 work) · Employee engagement (1 work) · Job Satisfaction and Organizational Behavior (1 work) · Marketing (1 work) · Political science (1 work) · Psychology (1 work) · Public relations (1 work)