Ana Cuic Tankovic
Biographic Data
| ID | 7543276 |
|---|---|
| NAME | Ana Cuic Tankovic |
| GIVEN NAMES | Ana Cuic |
| FAMILY NAME | Tankovic |
| SIGNATURE | TANKOVIC A C |
| AFFILIATIONS | University of Rijeka |
| ORCID | 0000-0002-4383-684X |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2013 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 0 |
Employee communication and soft skills influencing tourists’ satisfaction
This paper seeks to study tourists’ perceptions of the effect of the communication skills of tourism service providers on soft skills and on satisfaction with the rendered service. Primary data were collected using a structured questionnaire, while the quantitative analysis uses the PLS-SEM method. The results show that communication skills have a positive and significant influence on soft skills. Customer satisfaction is positively impacted by b…
Measuring the importance of communication skills in tourism
Tourism service providers need to have expressive communication skills to be able to offer a better tourism product and create a pleasant tourist experience. To better understand, conceptualize, and achieve the multidimensional concept of communication skills, this paper aims to investigate the literature and propose a measurement scale adapted to the modern tourism workplace. Results, based on a literature review and questionnaire survey, show t…
Investigating the satisfaction of active event sport tourists
Active event sport tourists (AESTs) are those tourists who are taking part in organised events as competitors. Each event is held in a particular destination and, as a part of a highly competitive industry, both events and destinations offer an ever-widening range of services, striving to make their visitors satisfied. In order to better understand, conceptualize and manage the AESTs’ satisfaction, the primary research based on a questionnaire su…
Defining Strategy using Vision and Mission Statements of Croatian Organizations In Times Of Crisis
The basic subjects of this paper are the mission and vision statements as well as their connection with the definition of strategy.New approaches to strategy development and implementation studies analyse the possibilities of adapting strategies to turbulent environments constantly changing the definition of strategy. Organizations proclaim the intention of business through its vision, mission and goals: that is why vision and mission statements …
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Defining Strategy using Vision and Mission Statements of Croatian Organizations In Times Of Crisis
The basic subjects of this paper are the mission and vision statements as well as their connection with the definition of strategy.New approaches to strategy development and implementation studies analyse the possibilities of adapting strategies to turbulent environments constantly changing the definition of strategy. Organizations proclaim the intention of business through its vision, mission and goals: that is why vision and mission statements …
Investigating the satisfaction of active event sport tourists
Active event sport tourists (AESTs) are those tourists who are taking part in organised events as competitors. Each event is held in a particular destination and, as a part of a highly competitive industry, both events and destinations offer an ever-widening range of services, striving to make their visitors satisfied. In order to better understand, conceptualize and manage the AESTs’ satisfaction, the primary research based on a questionnaire su…
Employee communication and soft skills influencing tourists’ satisfaction
This paper seeks to study tourists’ perceptions of the effect of the communication skills of tourism service providers on soft skills and on satisfaction with the rendered service. Primary data were collected using a structured questionnaire, while the quantitative analysis uses the PLS-SEM method. The results show that communication skills have a positive and significant influence on soft skills. Customer satisfaction is positively impacted by b…
Measuring the importance of communication skills in tourism
Tourism service providers need to have expressive communication skills to be able to offer a better tourism product and create a pleasant tourist experience. To better understand, conceptualize, and achieve the multidimensional concept of communication skills, this paper aims to investigate the literature and propose a measurement scale adapted to the modern tourism workplace. Results, based on a literature review and questionnaire survey, show t…
Business (4 works) · Political science (4 works) · Computer Science (3 works) · Marketing (3 works) · Psychology (3 works) · Tourism (3 works) · Artificial Intelligence (2 works) · Digital Marketing and Social Media (2 works) · Hospitality and Tourism Education (2 works) · Knowledge management (2 works)