Robin Leidner
Biographic Data
| ID | 76817 |
|---|---|
| NAME | Robin Leidner |
| GIVEN NAMES | Robin |
| FAMILY NAME | Leidner |
| SIGNATURE | LEIDNER R |
| AFFILIATIONS | University of Pennsylvania |
| VERIFIED | No |
| TOTAL WORKS | 13 |
| TOTAL CITATIONS | 171 |
| AUTHOR COUNT | 12 |
| EDITOR COUNT | 1 |
| FIRST PUBLICATION YEAR | 1991 |
| LATEST PUBLICATION YEAR | 2016 |
| H-INDEX | 4 |
Work Identity without Steady Work: Lessons from Stage Actors
Work has historically been an important basis of identity, but the sharp decline in the availability of stable attachments to jobs, organizations, or occupations jeopardizes paid work’s capacity to sustain identity. If available work opportunities are increasingly precarious and short-term, can the same be said for identities? Analysis of the efforts of members of an unusual occupational group – stage actors – to support an identity based on unst…
Markets and Bodies: Women, Service Work, and the Making of Inequality in China
Working the Night Shift: Women in India's Call Center Industry
Representation, Responsibility and Reliability in Participant-Observation
"Manufacturing Consent" Reexamined
Emotional Labor in Service Work
Emotional labor is crucial to the performance of interac tive service work, jobs that involve direct interaction with customers or clients. In such jobs, employers frequently try to manage the emotions of their workers, while workers try to control the emotional responses of service recipients. Management techniques for directing and monitoring interactive service workers extend managerial control to aspects of workers' selves usually considered …
Who's Fit to be a Parent
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlin…
Motherly Concerns
Making Fast Food: From the Frying Pan Into the Fryer. Ester Reiter Dishing It Out: Power and Resistance Among Waitresses in a New Jersey Restaurant. Greta Foff Paules
Family Services
Serving Hamburgers and Selling Insurance: Gender, Work, and Identity in Interactive Service Jobs
Through an analysis of two highly routinized interactive service jobs, fast food service and insurance sales, this article explores the interrelationship of work, gender, and identity. While notions of proper gender behavior are quite flexible, gender-segregated service jobs reinforce the conception of gender differences as natural. The illusion that gender-typed interaction is an expression of workers' inherent natures is sustained, even in situ…
Stretching the Boundaries of Liberalism: Democratic Innovation in a Feminist Organization
Emotional Labor in Service Work
Emotional labor is crucial to the performance of interac tive service work, jobs that involve direct interaction with customers or clients. In such jobs, employers frequently try to manage the emotions of their workers, while workers try to control the emotional responses of service recipients. Management techniques for directing and monitoring interactive service workers extend managerial control to aspects of workers' selves usually considered …
Serving Hamburgers and Selling Insurance: Gender, Work, and Identity in Interactive Service Jobs
Through an analysis of two highly routinized interactive service jobs, fast food service and insurance sales, this article explores the interrelationship of work, gender, and identity. While notions of proper gender behavior are quite flexible, gender-segregated service jobs reinforce the conception of gender differences as natural. The illusion that gender-typed interaction is an expression of workers' inherent natures is sustained, even in situ…
Stretching the Boundaries of Liberalism: Democratic Innovation in a Feminist Organization
Working the Night Shift: Women in India's Call Center Industry
Serving Hamburgers and Selling Insurance: Gender, Work, and Identity in Interactive Service Jobs
Through an analysis of two highly routinized interactive service jobs, fast food service and insurance sales, this article explores the interrelationship of work, gender, and identity. While notions of proper gender behavior are quite flexible, gender-segregated service jobs reinforce the conception of gender differences as natural. The illusion that gender-typed interaction is an expression of workers' inherent natures is sustained, even in situ…
Stretching the Boundaries of Liberalism: Democratic Innovation in a Feminist Organization
Family Services
Making Fast Food: From the Frying Pan Into the Fryer. Ester Reiter Dishing It Out: Power and Resistance Among Waitresses in a New Jersey Restaurant. Greta Foff Paules
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlin…
Motherly Concerns
Who's Fit to be a Parent
Emotional Labor in Service Work
Emotional labor is crucial to the performance of interac tive service work, jobs that involve direct interaction with customers or clients. In such jobs, employers frequently try to manage the emotions of their workers, while workers try to control the emotional responses of service recipients. Management techniques for directing and monitoring interactive service workers extend managerial control to aspects of workers' selves usually considered …
"Manufacturing Consent" Reexamined
Representation, Responsibility and Reliability in Participant-Observation
Working the Night Shift: Women in India's Call Center Industry
Work Identity without Steady Work: Lessons from Stage Actors
Work has historically been an important basis of identity, but the sharp decline in the availability of stable attachments to jobs, organizations, or occupations jeopardizes paid work’s capacity to sustain identity. If available work opportunities are increasingly precarious and short-term, can the same be said for identities? Analysis of the efforts of members of an unusual occupational group – stage actors – to support an identity based on unst…
Markets and Bodies: Women, Service Work, and the Making of Inequality in China
Business (7 works) · Sociology (7 works) · Political science (6 works) · Computer Science (5 works) · Psychology (5 works) · Emotional Labor in Professions (4 works) · Engineering (4 works) · Gender Diversity and Inequality (3 works) · Marketing (3 works) · Social Psychology (3 works)