Margot J van der Goot

Biographic Data

ID9292898
NAMEMargot J van der Goot
GIVEN NAMESMargot J
FAMILY NAMEvan der Goot
SIGNATUREVAN DER GOOT M J
AFFILIATIONSUniversity of Amsterdam
ORCID0000-0001-6904-6515
VERIFIEDYes
TOTAL WORKS5
TOTAL CITATIONS3
WORKS AS AUTHOR5
WORKS AS EDITOR0
FIRST PUBLICATION YEAR2012
LATEST PUBLICATION YEAR2024
H-INDEX1

  • What HMC Teaches Us About Authenticity

    Open AccessKatrin Etzrodt, Jihyun Kim et al.ARTICLEHuman-Machine Communication2024

    This paper delves into what the application of authenticity to Human-Machine Communication (HMC) can teach us about authenticity and us as HMC researchers and as a com- munity. Inspired by the 2023 pre-conference “HMC: Authenticity in communicating with machines,” two central questions guide the discussion: How does HMC contribute to our understanding of authentic communication with machines? And how can the concept of authenticity contribute to …

  • Understanding users’ responses to disclosed vs. undisclosed customer service chatbots

    Open AccessMargot J van der Goot, Nathalie Koubayová et al.ARTICLEAI & Society2024

    Due to huge advancements in natural language processing (NLP) and machine learning, chatbots are gaining significance in the field of customer service. For users, it may be hard to distinguish whether they are communicating with a human or a chatbot. This brings ethical issues, as users have the right to know who or what they are interacting with (European Commission in Regulatory framework proposal on artificial intelligence. https://digital-str…

  • Disentangling Two Fundamental Paradigms in Human-Machine Communication Research

    Open AccessMargot J van der Goot, Katrin Etzrodt et al.ARTICLEHuman-Machine Communication2023

    In this theoretical paper, we delineate two fundamental paradigms in how scholars conceptualize the nature of machines in human-machine communication (HMC). In addition to the well-known Media Equation paradigm, we distinguish the Media Evocation paradigm. The Media Equation paradigm entails that people respond to machines as if they are humans, whereas the Media Evocation paradigm conceptualizes machines as objects that can evoke reflections abo…

  • Sponsorship Disclosures in Online Sponsored Content

    Open AccessMargot J van der Goot, Eva A Van Reijmersdal et al.ARTICLEJournal of Media Ethics2021

    Many consumers fail to identify online sponsored content as advertising. This is an ethical problem because consumers need to know when they are exposed to advertising so they can raise counterarguments. To enhance transparency, guidelines have been issued that prescribe sponsorship disclosures. However, the actual use of these disclosures is limited and inconsistent. To better understand this ethical practice, the aim of the present qualitative …

  • Meanings of television in older adults' lives

    Open AccessMARGOT VAN DER GOOT, Margot J van der Goot et al.ARTICLEAgeing and Society2012Cited by: 3References: 37

    Television viewing is an important leisure activity for older adults. The aim of the current study is to provide insight into the meanings of television in older adults' lives, by analysing change and continuity in their television viewing. A qualitative study was conducted that included in-depth interviews on television viewing among a diverse sample of Dutch people aged 65 years and older (N=86). The interview study shows that television has a …