Nathalie Koubayová
Biographic Data
| ID | 9292899 |
|---|---|
| NAME | Nathalie Koubayová |
| GIVEN NAMES | Nathalie |
| FAMILY NAME | Koubayová |
| SIGNATURE | KOUBAYOVÁ N |
| AFFILIATIONS | Charles University |
| ORCID | 0000-0002-6741-0747 |
| VERIFIED | Yes |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2024 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 0 |
Understanding users’ responses to disclosed vs. undisclosed customer service chatbots
Due to huge advancements in natural language processing (NLP) and machine learning, chatbots are gaining significance in the field of customer service. For users, it may be hard to distinguish whether they are communicating with a human or a chatbot. This brings ethical issues, as users have the right to know who or what they are interacting with (European Commission in Regulatory framework proposal on artificial intelligence. https://digital-str…
No prominent works on this page.
Understanding users’ responses to disclosed vs. undisclosed customer service chatbots
Due to huge advancements in natural language processing (NLP) and machine learning, chatbots are gaining significance in the field of customer service. For users, it may be hard to distinguish whether they are communicating with a human or a chatbot. This brings ethical issues, as users have the right to know who or what they are interacting with (European Commission in Regulatory framework proposal on artificial intelligence. https://digital-str…
AI in Service Interactions (1 work) · Business (1 work) · Chatbot (1 work) · Computer Science (1 work) · Customer care (1 work) · Customer service (1 work) · Ethics and Social Impacts of AI (1 work) · Internet privacy (1 work) · Knowledge management (1 work) · Marketing (1 work)