Salman Saleem
Biographic Data
| ID | 9492089 |
|---|---|
| NAME | Salman Saleem |
| GIVEN NAMES | Salman |
| FAMILY NAME | Saleem |
| SIGNATURE | SALEEM S |
| AFFILIATIONS | Tampere University of Applied Sciences |
| ORCID | 0000-0002-1026-139X |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 0 |
Effect of employee emotional competence on customer emotional attachment
Purpose This study aims to enhance our understanding of employee emotional competence (EEC) in the context of service failure and recovery. Accordingly, the present study investigates the relationship between perceived EEC and customer emotional attachment (CEA) through the mediating role of service recovery satisfaction (RES). Furthermore, the study examines the moderating impact of service failure severity (SFS) on the relationship between perc…
Employee emotional competence and service recovery satisfaction
Purpose Employees' emotional competence (EEC) is gaining increasing attention in service failure and recovery research. This study investigates the mediating role of consumer forgiveness between perceived EEC and recovery satisfaction among casual dining consumers. Additionally, this study examines the effect of perceived EEC on recovery satisfaction across process failure vs outcome failure. Design/methodology/approach A critical incident techni…
No prominent works on this page.
Employee emotional competence and service recovery satisfaction
Purpose Employees' emotional competence (EEC) is gaining increasing attention in service failure and recovery research. This study investigates the mediating role of consumer forgiveness between perceived EEC and recovery satisfaction among casual dining consumers. Additionally, this study examines the effect of perceived EEC on recovery satisfaction across process failure vs outcome failure. Design/methodology/approach A critical incident techni…
Effect of employee emotional competence on customer emotional attachment
Purpose This study aims to enhance our understanding of employee emotional competence (EEC) in the context of service failure and recovery. Accordingly, the present study investigates the relationship between perceived EEC and customer emotional attachment (CEA) through the mediating role of service recovery satisfaction (RES). Furthermore, the study examines the moderating impact of service failure severity (SFS) on the relationship between perc…
Business (2 works) · Competence (human resources) (2 works) · Customer satisfaction (2 works) · Customer Service Quality and Loyalty (2 works) · Marketing (2 works) · Marketing (2 works) · Psychology (2 works) · Service (business) (2 works) · Service quality (2 works) · Service Recovery (2 works)