Kevin C Desouza
Dados Biográficos
| ID | 1405201 |
|---|---|
| NOME | Kevin C Desouza |
| PRENOMES | Kevin C |
| SOBRENOME | Desouza |
| ASSINATURA | DESOUZA K C |
| AFILIAÇÕES | Queensland University of Technology |
| ORCID | 0000-0002-4734-3081 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 40 |
| TOTAL DE CITAÇÕES | 78 |
| TOTAL COMO AUTOR | 40 |
| TOTAL COMO EDITOR | 0 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 2003 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2027 |
| ÍNDICE H | 5 |
Towards a digital skills framework for the energy sector
Digital innovations have become increasingly widespread in almost every industry, and Australia’s energy sector has not been immune to this. It therefore follows that the coordination of energy exports like liquified natural gas (LNG) across government, industry, and community stakeholders will be largely dependent on the ability of these constituents to share digital information between and among each other in useful timeframes. However, the suc…
Developing a Paradox Mindset in Emerging Leaders
Leaders today must navigate “contradictory yet interrelated elements that exist simultaneously and persist over time”, known as paradoxes. A paradox mindset enables leaders to embrace paradoxes constructively, reframing them from “either-or” to “both-and.” Although paradox mindset has been widely theorized, research offers limited guidance on how it can be deliberately developed within management education. This study employs a design science app…
The impact of geopolitical risks on the dynamic capabilities of Big Oil
International Oil Companies represent a significant source of capital and expertise, and they consequently continue to play an important role in global energy markets. However, the oil and gas industry is facing an unprecedented amount of change as Big Oil tries to reconcile its legacy businesses with the energy transition unfolding in global markets. Under these kinds of tumultuous conditions, an organization's dynamic capabilities—that is, its …
Balancing Digital Transformation and Modernization
This study examines the interplay between digital modernization and transformation in the public sector, challenging the notion that they are mutually exclusive strategies. Through interviews with public sector leaders, we find that modernization and transformation can be jointly implemented rather than managed as competing efforts. Thus, we highlight hybrid strategies that integrate both approaches, allowing public organizations to balance opera…
Unraveling the Nexus between National Culture and AI plan development and AI readiness
Human–Machine Collaboration for Strategy Foresight
Generating strategic foresight for public organizations is a resource‐intensive and non‐trivial effort. Strategic foresight is especially important for governments, which are increasingly confronted by complex and unpredictable challenges and wicked problems. With advances in machine learning, information systems can be integrated more creatively into the strategic foresight process. We report on an innovative pilot project conducted by an Austra…
Public perceptions of responsible AI in local government
Assessing the relevance of governmental characteristics to address wicked problems in turbulent times
Governments have long faced traditional bureaucratic problems and developed a set of mechanisms to handle them, but few studies have examined the government’s underlying characteristics in addressing such problems. Wicked problems – those with unclear definitions, causal complexity and conflicting goals – are increasingly emerging and are frequently observed in highly turbulent environments – those where variables behave in unpredictable ways. We…
Urban Resilience T hrough Cognitive Computing Systems
Global urbanization and heat-related fatalities are rapidly increasing, while the full potential of advanced information technologies to mitigate urban heat has not yet been used by city planners and policymakers. Cognitive computing systems (CCSs), which mimic human information processing and reasoning abilities, can transform how cities strategize and operate. In this commentary, we develop a framework and outline future research directions to …
Metaverse as local government communication platform
Reimagining cities as self-organising capital creating ecosystems
Executives who lead cities face considerable challenges. Cities are complex ecosystems comprising myriad interacting systems, including information systems, which are vital for their operation and prosperity. Recognizing the value that information systems can offer, significant investments have been made to acquire these systems and make cities smarter or more intelligent. However, many smart city projects have failed to deliver on their promises…
Understanding local government responsible AI strategy
The burgeoning capabilities of artificial intelligence (AI) have prompted numerous local governments worldwide to consider its integration into their operations. Nevertheless, instances of notable AI failures have heightened ethical concerns, emphasising the imperative for local governments to approach the adoption of AI technologies in a responsible manner. While local government AI guidelines endeavour to incorporate characteristics of responsi…
How to satisfy dissatisfied citizens with urban public services? The case from Nanjing, China
Reducing citizen dissatisfaction with public services is a challenge for good urban governance. Using the case of Public Opinion 110 by Nanjing police, this article finds a new method to proactively, accurately, and timely measure citizen satisfaction and improve inadequate services. The findings confirm the importance of efficient two-way communication, the citizen-centered approach, and the combined use of technologies in improving citizen sati…
Public AI canvas for AI-enabled public value
What are the key factors affecting smart city transformation readiness? Evidence from Australian cities
Interagency collaboration within the city emergency management network
Emergencies continue to become ever more complex; responding to them, therefore, often is beyond the capabilities and capacities of any single public agency. Hence, collaboration among these actors is necessary to prepare for, respond to, and recover from such events. This seldom occurs in an effective or efficient manner, however. Drawing on resource dependence theory and the concept of social capital, this paper reveals that different types of …
Special Issue
In the 21st century, we have seen an increase in activity around making cities “smarter” and “intelligent” through the creative application of information systems. In an ideal world, a smarter (and
Designing, developing, and deploying artificial intelligence systems
Pathways to the Making of Prosperous Smart Cities
In this paper, we examine the understudied issue of the pathways to smart cities. While the extant literature on smart cities offers several insights into what smart cities are, with a few notable exceptions, it has less to say about how they come to be. With this latter question in mind, we identify three pathways to smart cities: (1) a greenfield development pathway, (2) a neighborhood development pathway, and (3) a platform-oriented platform. …
Chatbot-mediated public service delivery
Chatbots — computer programs designed to interactively engage with users, replicating humanlike conversational capabilities during service encounters — have been increasingly deployed across a wide range of Internet-based public services. While chatbots provide several advantages (e.g., improved user experience with reduced waiting times to service access), the surge of chatbot use in public service delivery has frequently been plagued with contr…
What do parents value in a child care provider? Evidence from Yelp consumer reviews
Fragile cities in the developed world
Big Data in the Public Sector
In this essay, we consider the role of Big Data in the public sector. Motivating our work is the recognition that Big Data is still in its infancy and many important questions regarding the true value of Big Data remain unanswered. The question we consider is as follows: What are the limits, or potential, of Big Data in the public sector? By reviewing the literature and summarizing insights from a series of interviews from public sector Chief Inf…
City profile
Governance in the Information Era
Designing, planning, and managing resilient cities
Big Data in the Public Sector
In this essay, we consider the role of Big Data in the public sector. Motivating our work is the recognition that Big Data is still in its infancy and many important questions regarding the true value of Big Data remain unanswered. The question we consider is as follows: What are the limits, or potential, of Big Data in the public sector? By reviewing the literature and summarizing insights from a series of interviews from public sector Chief Inf…
What are the key factors affecting smart city transformation readiness? Evidence from Australian cities
Public AI canvas for AI-enabled public value
City profile
What do parents value in a child care provider? Evidence from Yelp consumer reviews
Chennai, India
Interagency collaboration within the city emergency management network
Emergencies continue to become ever more complex; responding to them, therefore, often is beyond the capabilities and capacities of any single public agency. Hence, collaboration among these actors is necessary to prepare for, respond to, and recover from such events. This seldom occurs in an effective or efficient manner, however. Drawing on resource dependence theory and the concept of social capital, this paper reveals that different types of …
Connectivity among Terrorist Groups
The reality of terrorism has become ubiquitous. Terrorist groups continue to garner front-page exposure, which contributes to their agenda, while stories of hostage dilemmas, suicide bombings, assassinations, and a variety of nefarious criminal activities lead the unsuspecting to wonder, “What's next?” In order to begin to understand terrorism researchers should first understand how these terrorist groups operate and, far more importantly, what m…
Human–Machine Collaboration for Strategy Foresight
Generating strategic foresight for public organizations is a resource‐intensive and non‐trivial effort. Strategic foresight is especially important for governments, which are increasingly confronted by complex and unpredictable challenges and wicked problems. With advances in machine learning, information systems can be integrated more creatively into the strategic foresight process. We report on an innovative pilot project conducted by an Austra…
Public perceptions of responsible AI in local government
Understanding local government responsible AI strategy
The burgeoning capabilities of artificial intelligence (AI) have prompted numerous local governments worldwide to consider its integration into their operations. Nevertheless, instances of notable AI failures have heightened ethical concerns, emphasising the imperative for local governments to approach the adoption of AI technologies in a responsible manner. While local government AI guidelines endeavour to incorporate characteristics of responsi…
Special Issue
In the 21st century, we have seen an increase in activity around making cities “smarter” and “intelligent” through the creative application of information systems. In an ideal world, a smarter (and
Fragile cities in the developed world
The Use of Information and Communication Technologies by Protesters and the Authorities in the Attempts at Colour Revolutions in Belarus 2001–2010
Information and communication technology have played an important role in the tactics of uprisings against non-democratic regimes worldwide. However, there has been little attention paid in studies so far of how authorities in those countries employ such information and communication technology. In this article we examine the evolution of such tactics as employed by one of the most ingrained authoritarian regimes—that of Belarus—during the decade…
Big data analytics
Public agencies are investing significant resources in big data analytics to mine valuable information, predict future outcomes, and make data-driven decisions. In order to foster a strong understanding of the opportunities and challenges associated with the adoption of big data analytics in the public sphere, we analyze various efforts undertaken by the United States Social Security Administration (SSA). The SSA, which is commonly referred to as…
Every citizen a missile
Semiotic emergent framework to address the reality of cyberterrorism
Restructuring government intelligence programs
Virtual crisis centers
Purpose – The development of virtual crisis centers for organizations should be established. This study seeks to contend that having such a center will help an organization monitor the necessary signals generated and dissipated from within and around the organization in order to sense impending crisis. Once detected, the center can be used to evade or in some cases even curtail the effects of the crisis. If signal detection does not work, the cen…
Connectivity among Terrorist Groups
The reality of terrorism has become ubiquitous. Terrorist groups continue to garner front-page exposure, which contributes to their agenda, while stories of hostage dilemmas, suicide bombings, assassinations, and a variety of nefarious criminal activities lead the unsuspecting to wonder, “What's next?” In order to begin to understand terrorism researchers should first understand how these terrorist groups operate and, far more importantly, what m…
Role of Internet-based information flows and technologies in electoral revolutions
Internet-based information and communication technologies (ICTs) and the information flows they support have played an important role in the advancement of society. In this paper we investigate the role of Internet-based ICTs in electoral revolutions. Employing a case study approach, we examine the part played by ICTs during the Orange Revolution in Ukraine (2000-2004). Roles and activities of the dissenters, as well as their associates, the incu…
Citizen Apps to Solve Complex Urban Problems
Tackling complex urban problems requires us to examine and leverage diverse sources of information. Today, cities capture large amounts of information in real-time. Data are captured on transportation patterns, electricity and water consumption, citizen use of government services (e.g., parking meters), and even on weather events. Through open data initiatives, government agencies are making information available to citizens. In turn, citizens ar…
Leveraging Technologies in Public Agencies
Emerging technologies are transforming government agencies and the nature of governance and pose new challenges for public managers. Under the leadership of Steven J. Jost, associate director for communications, the U.S. Census Bureau leveraged emerging technologies during the 2010 Census to complete the project under budget while also engaging citizens through the design of viable participatory platforms. The 2010 Census campaign focused on incr…
Designing, planning, and managing resilient cities
Implementing Open Innovation in the Public Sector
As part of the Open Government Initiative, the Barack Obama administration has called for new forms of collaboration with stakeholders to increase the innovativeness of public service delivery. Federal managers are employing a new policy instrument calledChallenge.govto implement open innovation concepts invented in the private sector to crowdsource solutions from previously untapped problem solvers and to leverage collective intelligence to tack…
Technology-Enabled Participatory Platforms for Civic Engagement
Technology-enabled participatory platforms are proving to be valuable canvases for engaging citizens in solving public-good challenges. Citizens are playing a more active role by either designing platforms themselves or participating on platforms created by public agencies. Unfortunately, our theoretical knowledge about the nature of these platforms is limited. In this paper, we take the first steps towards understanding technology-enabled partic…
Big data analytics
Public agencies are investing significant resources in big data analytics to mine valuable information, predict future outcomes, and make data-driven decisions. In order to foster a strong understanding of the opportunities and challenges associated with the adoption of big data analytics in the public sphere, we analyze various efforts undertaken by the United States Social Security Administration (SSA). The SSA, which is commonly referred to as…
Governance in the Information Era
The Use of Information and Communication Technologies by Protesters and the Authorities in the Attempts at Colour Revolutions in Belarus 2001–2010
Information and communication technology have played an important role in the tactics of uprisings against non-democratic regimes worldwide. However, there has been little attention paid in studies so far of how authorities in those countries employ such information and communication technology. In this article we examine the evolution of such tactics as employed by one of the most ingrained authoritarian regimes—that of Belarus—during the decade…
Chennai, India
Governance in the Information Era
City profile
Big Data in the Public Sector
In this essay, we consider the role of Big Data in the public sector. Motivating our work is the recognition that Big Data is still in its infancy and many important questions regarding the true value of Big Data remain unanswered. The question we consider is as follows: What are the limits, or potential, of Big Data in the public sector? By reviewing the literature and summarizing insights from a series of interviews from public sector Chief Inf…
Fragile cities in the developed world
Designing, developing, and deploying artificial intelligence systems
Pathways to the Making of Prosperous Smart Cities
In this paper, we examine the understudied issue of the pathways to smart cities. While the extant literature on smart cities offers several insights into what smart cities are, with a few notable exceptions, it has less to say about how they come to be. With this latter question in mind, we identify three pathways to smart cities: (1) a greenfield development pathway, (2) a neighborhood development pathway, and (3) a platform-oriented platform. …
Chatbot-mediated public service delivery
Chatbots — computer programs designed to interactively engage with users, replicating humanlike conversational capabilities during service encounters — have been increasingly deployed across a wide range of Internet-based public services. While chatbots provide several advantages (e.g., improved user experience with reduced waiting times to service access), the surge of chatbot use in public service delivery has frequently been plagued with contr…
What do parents value in a child care provider? Evidence from Yelp consumer reviews
Special Issue
In the 21st century, we have seen an increase in activity around making cities “smarter” and “intelligent” through the creative application of information systems. In an ideal world, a smarter (and
How to satisfy dissatisfied citizens with urban public services? The case from Nanjing, China
Reducing citizen dissatisfaction with public services is a challenge for good urban governance. Using the case of Public Opinion 110 by Nanjing police, this article finds a new method to proactively, accurately, and timely measure citizen satisfaction and improve inadequate services. The findings confirm the importance of efficient two-way communication, the citizen-centered approach, and the combined use of technologies in improving citizen sati…
Political science (24 obras) · Business (23 obras) · Computer Science (23 obras) · Sociology (17 obras) · Public relations (14 obras) · Government (linguistics (10 obras) · Smart Cities and Technologies (10 obras) · Law (9 obras) · Computer security (8 obras) · E-Government and Public Services (8 obras)