Abigail Marks
Dados Biográficos
| ID | 3976050 |
|---|---|
| NOME | Abigail Marks |
| PRENOMES | Abigail |
| SOBRENOME | Marks |
| ASSINATURA | MARKS A |
| AFILIAÇÕES | Heriot-Watt University |
| ORCID | 0000-0002-5307-8923 |
| VERIFICADO | Sim |
| TOTAL DE OBRAS | 19 |
| TOTAL DE CITAÇÕES | 96 |
| TOTAL COMO AUTOR | 18 |
| TOTAL COMO EDITOR | 1 |
| PRIMEIRO ANO DE PUBLICAÇÃO | 1998 |
| ANO MAIS RECENTE DE PUBLICAÇÃO | 2026 |
| ÍNDICE H | 6 |
The Intensification–Extensification Dynamic
This article examines how remote and hybrid work reshape the spatio-temporal organisation of labour through the dynamics of intensification and extensification. Drawing on three waves of survey data, each with over 1000 participants during and after the COVID-19 pandemic, alongside longitudinal interviews with 90 participants, the analysis shows that information and communication technology (ICT)-driven intensification undermines wellbeing by gen…
Examining ‘dirty work’ using an analysis of place and territorial stigma
Based on data from over 70 interviews with people working in the home credit industry, this article makes a unique contribution to knowledge about work in sub-prime financial services. The article demonstrates how extant positions constructing home credit agents as ‘dirty workers’ are to some extent misleading, omitting analysis of the place(s) in which such work is enacted. Home credit has been established in disadvantaged, stigmatised communiti…
Feminized cultural capital at work in the moral economy
One of the defining features of the home credit sector is the role played by its agents—workers who act as intermediaries between lending companies and borrowers to facilitate lending and collect repayments. There is a prevailing and pervasive narrative in the sector that women make superior agents, largely based on the belief that female agents can manage relationships with borrowers more successfully than their male counterparts. This article a…
Emotional Labour and the Autonomy of Dependent Self-Employed Workers
Changes to the labour process in the home credit sector have exposed the industry's agency workforce to increased levels of digital managerial control through the introduction of lending applications and algorithmic decision-making techniques. This article highlights the heterogeneous nature of the impact of digitalisation on the labour process and worker autonomy - specifically, in terms of workers' engagement in unquantified emotional labour. B…
Where does work belong anymore? The implications of intensive homebased working
Purpose The purpose of this paper, a “thought piece”, is to consider the everyday realities of homebased working and the implications for work during a global pandemic and beyond. Design/methodology/approach The authors present a conceptual framework for considering the domestic sphere as a social space and apply this framework to consider the existing evidence base on homebased working. In particular, the authors consider the implications of hom…
Habitus and reflexivity in tandem? Insights from postcolonial Sri Lanka
This article contributes to the unresolved concern about the relationship between habitus and reflexivity. Using Sri Lanka, a postcolonial social context, as the research ground, the article provides a contemporary interpretation of individuals' reflexive and habitual behaviour that displaces Bourdieu's concept of habitus as inappropriate for the representation of 21st-century social dynamics. While Sri Lanka is often labelled a traditional socie…
Older Workers and Occupational Identity in the Telecommunications Industry
The article examines the relationship between restructuring and work-based identity among older workers, exploring occupational identity, occupational community and their roles in navigating transitions in the life course. Based on working-life biographical interviews with late career and retired telecoms engineers, the article explores the role of occupational identity in dealing with change prior to and following the end of careers at BT, the U…
The New Digital Workplace
Technology, Affordances and Occupational Identity Amongst Older Telecommunications Engineers
This article explores the relationship between technology and occupational identity based on working-life biographical interviews with older telecommunications engineers. In the construction of their own working-life biographical narratives, participants attached great importance to the technology with which they worked. The article contends that workers' relationship with technology can be more nuanced than either the sociology of technology lit…
Gender and Disability in Male‐Dominated Occupations
Evidence from male‐dominated sectors points to high levels of disability and the disabling nature of working environments. However, research of this nature assumes a medical model of disability that does not account for the social construction of disability or the lived experiences of disabled employees. Using data from seven focus groups ( n = 44) and semi‐structured interviews with professional transport employees with life‐long hidden ‘impairm…
Learning to labour
The employability of graduates is often reduced to lists of de‐contextualised skills that graduates may or may not have and which may or may not translate to prized graduate positions. Recently, internships have become the way in which graduates acquire and demonstrate work‐readiness to potential employers. This article examines a particular type of internship in the ICT sector, namely placements incorporated in degree education. The findings sug…
Why are social scientists still reluctant to embrace email as data? An ethnographic examination of interactions within virtual teams
This research note examines why email is underused as a source of data within work and employment studies and provides an example of the usefulness of email for gaining a more detailed understanding of behaviour in the workplace. Three main reasons are identified for the hesitancy to use email as a source of data. Firstly, the confused role of email as formal and informal archival data as well as concerns regarding the immediate often non-deliber…
Employability and the ICT worker
This article reports on the changing nature of employment and employability for high-tech workers in Scotland over the last decade. A somewhat stagnated industry has led to extrinsic rewards such as a good work–life balance, being prioritised over creative work and skills development. The sector is now dominated by small, specialist organisations providing limited training for the few remaining graduates
Stuck in the middle with who? The class identity of knowledge workers
The coming of the information age has been associated with widespread social transformation and new, or dissolved, class structures. Central to this claim is the emergence of 'knowledge workers' including information technology professionals. While previous discussion has focused on the paradox faced by IT workers as both professionals and employees, this article, using empirical data from five software organizations in Scotland, examines their p…
Creativity and workplace attractiveness in professional employment
Purpose The purpose of this paper is to investigate the notion of attractive workplaces in the specific context of creative professional employment. Design/methodology/approach Based on observations and interview data at knowledge‐based firms in the UK, the paper looks at the extent to which employees are “rewarded” with the offer of creative work and the degree to which this offer really involves greater benefits for employees in terms of profes…
The Meaning of Work in the New Economy
This book analyzes the multiple levels of meaning which people attach to work today, and the role of work in people's lives. By looking at call centres and software development, the book evaluates som
Revisiting technical workers
This paper eradicates some of the myths of software workers as prototypes of the knowledge worker. Based on qualitative and quantitative research conducted in five Information Technology (IT) organisations, it examines how the factors of education, skill level and work role determine the opportunities presented to these workers, and how they are associated with differing levels of organisational identity. At the same time, the data reveal a consi…
In Search of Perfect People Teamwork and Team Players in the Scottish Spirits Industry
Much of the mainstream and critical literatures stress the potential of teamwork for normative integration through socialization and peer pressure. This article utilizes case studies in the large bottling halls of spirits producers in Scotland to explore the characteristics of and limits to such integration. A multi-dimensional model of team-work and an examination of both practices and attitudes enables the research to identify the variety of ma…
The Politics of Partnership? Innovation in Employment Relations in the Scottish Spirits Industry
Perspectives that emphasize links between workplace innovation and broader HR policies, particularly of a ‘mutual gains’ nature, have become increasingly influential. This paper analyses the links and tensions between workplace change and industrial relations systems in the context of attempts to create a shop‐floor politics of partnership during a period of corporate restructuring in two spirits companies. We argue that interface tensions betwee…
Revisiting technical workers
This paper eradicates some of the myths of software workers as prototypes of the knowledge worker. Based on qualitative and quantitative research conducted in five Information Technology (IT) organisations, it examines how the factors of education, skill level and work role determine the opportunities presented to these workers, and how they are associated with differing levels of organisational identity. At the same time, the data reveal a consi…
Stuck in the middle with who? The class identity of knowledge workers
The coming of the information age has been associated with widespread social transformation and new, or dissolved, class structures. Central to this claim is the emergence of 'knowledge workers' including information technology professionals. While previous discussion has focused on the paradox faced by IT workers as both professionals and employees, this article, using empirical data from five software organizations in Scotland, examines their p…
Older Workers and Occupational Identity in the Telecommunications Industry
The article examines the relationship between restructuring and work-based identity among older workers, exploring occupational identity, occupational community and their roles in navigating transitions in the life course. Based on working-life biographical interviews with late career and retired telecoms engineers, the article explores the role of occupational identity in dealing with change prior to and following the end of careers at BT, the U…
Technology, Affordances and Occupational Identity Amongst Older Telecommunications Engineers
This article explores the relationship between technology and occupational identity based on working-life biographical interviews with older telecommunications engineers. In the construction of their own working-life biographical narratives, participants attached great importance to the technology with which they worked. The article contends that workers' relationship with technology can be more nuanced than either the sociology of technology lit…
Emotional Labour and the Autonomy of Dependent Self-Employed Workers
Changes to the labour process in the home credit sector have exposed the industry's agency workforce to increased levels of digital managerial control through the introduction of lending applications and algorithmic decision-making techniques. This article highlights the heterogeneous nature of the impact of digitalisation on the labour process and worker autonomy - specifically, in terms of workers' engagement in unquantified emotional labour. B…
In Search of Perfect People Teamwork and Team Players in the Scottish Spirits Industry
Much of the mainstream and critical literatures stress the potential of teamwork for normative integration through socialization and peer pressure. This article utilizes case studies in the large bottling halls of spirits producers in Scotland to explore the characteristics of and limits to such integration. A multi-dimensional model of team-work and an examination of both practices and attitudes enables the research to identify the variety of ma…
Habitus and reflexivity in tandem? Insights from postcolonial Sri Lanka
This article contributes to the unresolved concern about the relationship between habitus and reflexivity. Using Sri Lanka, a postcolonial social context, as the research ground, the article provides a contemporary interpretation of individuals' reflexive and habitual behaviour that displaces Bourdieu's concept of habitus as inappropriate for the representation of 21st-century social dynamics. While Sri Lanka is often labelled a traditional socie…
Gender and Disability in Male‐Dominated Occupations
Evidence from male‐dominated sectors points to high levels of disability and the disabling nature of working environments. However, research of this nature assumes a medical model of disability that does not account for the social construction of disability or the lived experiences of disabled employees. Using data from seven focus groups ( n = 44) and semi‐structured interviews with professional transport employees with life‐long hidden ‘impairm…
Learning to labour
The employability of graduates is often reduced to lists of de‐contextualised skills that graduates may or may not have and which may or may not translate to prized graduate positions. Recently, internships have become the way in which graduates acquire and demonstrate work‐readiness to potential employers. This article examines a particular type of internship in the ICT sector, namely placements incorporated in degree education. The findings sug…
Why are social scientists still reluctant to embrace email as data? An ethnographic examination of interactions within virtual teams
This research note examines why email is underused as a source of data within work and employment studies and provides an example of the usefulness of email for gaining a more detailed understanding of behaviour in the workplace. Three main reasons are identified for the hesitancy to use email as a source of data. Firstly, the confused role of email as formal and informal archival data as well as concerns regarding the immediate often non-deliber…
Employability and the ICT worker
This article reports on the changing nature of employment and employability for high-tech workers in Scotland over the last decade. A somewhat stagnated industry has led to extrinsic rewards such as a good work–life balance, being prioritised over creative work and skills development. The sector is now dominated by small, specialist organisations providing limited training for the few remaining graduates
Feminized cultural capital at work in the moral economy
One of the defining features of the home credit sector is the role played by its agents—workers who act as intermediaries between lending companies and borrowers to facilitate lending and collect repayments. There is a prevailing and pervasive narrative in the sector that women make superior agents, largely based on the belief that female agents can manage relationships with borrowers more successfully than their male counterparts. This article a…
Where does work belong anymore? The implications of intensive homebased working
Purpose The purpose of this paper, a “thought piece”, is to consider the everyday realities of homebased working and the implications for work during a global pandemic and beyond. Design/methodology/approach The authors present a conceptual framework for considering the domestic sphere as a social space and apply this framework to consider the existing evidence base on homebased working. In particular, the authors consider the implications of hom…
The Politics of Partnership? Innovation in Employment Relations in the Scottish Spirits Industry
Perspectives that emphasize links between workplace innovation and broader HR policies, particularly of a ‘mutual gains’ nature, have become increasingly influential. This paper analyses the links and tensions between workplace change and industrial relations systems in the context of attempts to create a shop‐floor politics of partnership during a period of corporate restructuring in two spirits companies. We argue that interface tensions betwee…
In Search of Perfect People Teamwork and Team Players in the Scottish Spirits Industry
Much of the mainstream and critical literatures stress the potential of teamwork for normative integration through socialization and peer pressure. This article utilizes case studies in the large bottling halls of spirits producers in Scotland to explore the characteristics of and limits to such integration. A multi-dimensional model of team-work and an examination of both practices and attitudes enables the research to identify the variety of ma…
The Meaning of Work in the New Economy
This book analyzes the multiple levels of meaning which people attach to work today, and the role of work in people's lives. By looking at call centres and software development, the book evaluates som
Revisiting technical workers
This paper eradicates some of the myths of software workers as prototypes of the knowledge worker. Based on qualitative and quantitative research conducted in five Information Technology (IT) organisations, it examines how the factors of education, skill level and work role determine the opportunities presented to these workers, and how they are associated with differing levels of organisational identity. At the same time, the data reveal a consi…
Creativity and workplace attractiveness in professional employment
Purpose The purpose of this paper is to investigate the notion of attractive workplaces in the specific context of creative professional employment. Design/methodology/approach Based on observations and interview data at knowledge‐based firms in the UK, the paper looks at the extent to which employees are “rewarded” with the offer of creative work and the degree to which this offer really involves greater benefits for employees in terms of profes…
Stuck in the middle with who? The class identity of knowledge workers
The coming of the information age has been associated with widespread social transformation and new, or dissolved, class structures. Central to this claim is the emergence of 'knowledge workers' including information technology professionals. While previous discussion has focused on the paradox faced by IT workers as both professionals and employees, this article, using empirical data from five software organizations in Scotland, examines their p…
Employability and the ICT worker
This article reports on the changing nature of employment and employability for high-tech workers in Scotland over the last decade. A somewhat stagnated industry has led to extrinsic rewards such as a good work–life balance, being prioritised over creative work and skills development. The sector is now dominated by small, specialist organisations providing limited training for the few remaining graduates
Why are social scientists still reluctant to embrace email as data? An ethnographic examination of interactions within virtual teams
This research note examines why email is underused as a source of data within work and employment studies and provides an example of the usefulness of email for gaining a more detailed understanding of behaviour in the workplace. Three main reasons are identified for the hesitancy to use email as a source of data. Firstly, the confused role of email as formal and informal archival data as well as concerns regarding the immediate often non-deliber…
Learning to labour
The employability of graduates is often reduced to lists of de‐contextualised skills that graduates may or may not have and which may or may not translate to prized graduate positions. Recently, internships have become the way in which graduates acquire and demonstrate work‐readiness to potential employers. This article examines a particular type of internship in the ICT sector, namely placements incorporated in degree education. The findings sug…
Gender and Disability in Male‐Dominated Occupations
Evidence from male‐dominated sectors points to high levels of disability and the disabling nature of working environments. However, research of this nature assumes a medical model of disability that does not account for the social construction of disability or the lived experiences of disabled employees. Using data from seven focus groups ( n = 44) and semi‐structured interviews with professional transport employees with life‐long hidden ‘impairm…
The New Digital Workplace
Technology, Affordances and Occupational Identity Amongst Older Telecommunications Engineers
This article explores the relationship between technology and occupational identity based on working-life biographical interviews with older telecommunications engineers. In the construction of their own working-life biographical narratives, participants attached great importance to the technology with which they worked. The article contends that workers' relationship with technology can be more nuanced than either the sociology of technology lit…
Habitus and reflexivity in tandem? Insights from postcolonial Sri Lanka
This article contributes to the unresolved concern about the relationship between habitus and reflexivity. Using Sri Lanka, a postcolonial social context, as the research ground, the article provides a contemporary interpretation of individuals' reflexive and habitual behaviour that displaces Bourdieu's concept of habitus as inappropriate for the representation of 21st-century social dynamics. While Sri Lanka is often labelled a traditional socie…
Older Workers and Occupational Identity in the Telecommunications Industry
The article examines the relationship between restructuring and work-based identity among older workers, exploring occupational identity, occupational community and their roles in navigating transitions in the life course. Based on working-life biographical interviews with late career and retired telecoms engineers, the article explores the role of occupational identity in dealing with change prior to and following the end of careers at BT, the U…
Where does work belong anymore? The implications of intensive homebased working
Purpose The purpose of this paper, a “thought piece”, is to consider the everyday realities of homebased working and the implications for work during a global pandemic and beyond. Design/methodology/approach The authors present a conceptual framework for considering the domestic sphere as a social space and apply this framework to consider the existing evidence base on homebased working. In particular, the authors consider the implications of hom…
Examining ‘dirty work’ using an analysis of place and territorial stigma
Based on data from over 70 interviews with people working in the home credit industry, this article makes a unique contribution to knowledge about work in sub-prime financial services. The article demonstrates how extant positions constructing home credit agents as ‘dirty workers’ are to some extent misleading, omitting analysis of the place(s) in which such work is enacted. Home credit has been established in disadvantaged, stigmatised communiti…
Feminized cultural capital at work in the moral economy
One of the defining features of the home credit sector is the role played by its agents—workers who act as intermediaries between lending companies and borrowers to facilitate lending and collect repayments. There is a prevailing and pervasive narrative in the sector that women make superior agents, largely based on the belief that female agents can manage relationships with borrowers more successfully than their male counterparts. This article a…
Emotional Labour and the Autonomy of Dependent Self-Employed Workers
Changes to the labour process in the home credit sector have exposed the industry's agency workforce to increased levels of digital managerial control through the introduction of lending applications and algorithmic decision-making techniques. This article highlights the heterogeneous nature of the impact of digitalisation on the labour process and worker autonomy - specifically, in terms of workers' engagement in unquantified emotional labour. B…
The Intensification–Extensification Dynamic
This article examines how remote and hybrid work reshape the spatio-temporal organisation of labour through the dynamics of intensification and extensification. Drawing on three waves of survey data, each with over 1000 participants during and after the COVID-19 pandemic, alongside longitudinal interviews with 90 participants, the analysis shows that information and communication technology (ICT)-driven intensification undermines wellbeing by gen…
Political science (13 obras) · Psychology (12 obras) · Sociology (12 obras) · Business (9 obras) · Economics (9 obras) · Engineering (8 obras) · Public relations (8 obras) · Computer Science (6 obras) · Management (6 obras) · Law (5 obras)