Oralizations in e-mail consultations
A study of general practitioners’ use of non-verbal cues in written doctor–patient communication
Dados Bibliográficos
| ID | 12928532 |
|---|---|
| Autores | M Nordtug (0000-0003-0511-4245, Aarhus University, autor correspondente), Jane Ege Møller (0000-0003-2661-0256, Aarhus University), Signe Schlichting Matthiesen (0000-0001-9150-4076, Aarhus University), Matilde Nisbeth Brøgger (0000-0001-5133-1529, Aarhus University) |
| Ano | 2021 |
| Volume | 13 |
| Fascículo | 2 |
| Páginas | 195-211 |
| Data de publicação | 2021-10-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Catalan Journal of Communication & Cultural Studies (JOURNAL) |
| Identificadores do periódico | ISSN: 1757-1898 • E-ISSN: 1757-1901 |
| Editora | Intellect (PUBLISHER • GB) |
| DOI | 10.1386/cjcs_00049_1 |
| OpenAlex | W3209262926 |
| Idioma | EN |
| Citações recebidas | 1 |
| Referências citadas | 31 |
It is well-known that non-verbal cues are essential in doctor–patient communication. As doctor–patient communication is turning increasingly digital and written, it becomes relevant to explore the role of non-verbal cues in such communication genres. One more recent genre is the doctor–patient e-mail consultation. Research has found that while patients like e-mail consultations, they also miss facial expressions, eye contact, etc. In this study, we explored the different ways in which Danish GPs use non-verbal cues in e-mail consultations. We analysed 633 e-mail consultations written by 22 GPs. We applied the concept of oralization , which includes the use of emoticons and non-standard use of grammar and spatial arrangement. We found that the dominant types of oralizations were non-corrected spelling errors and lack of attention to capitalization. Overall, GPs used a limited number of other non-verbal cues. We discuss how these findings relate to norms of formality and professional context
Context (archaeology · Formality · Grammar · Linguistics · Nonverbal communication · Punctuation · Spelling · Applied Psychology · Communication · Computer Science · Digital Communication and Language · Language, Discourse, Communication Strategies · Linguistic research and analysis · Psychology · Artificial Intelligence
The Nonverbal Communication Functions of Emoticons in Computer-Mediated Communication
Responding to the active and passive patient
Young People’s Everyday Literacies
Oralizations in e-mail consultations
Laughter as Medical Providers' Resource
What does an e-mail address add? - Doing health and technology at home
Multilevel structures and human agency in relation to email consultations
Patients Who Use E-Mediated Communication With Their Doctor
The Medium Makes a Difference
| Obras citantes distintas | 1 |
|---|---|
| Citações por ano | 0,2 |
| Intervalo de citações | 2021 - 2021 (1) |
| Velocidade de citação | historical |
| Altamente citado | Não |
| Tipos de citação | Neutras: 1 |