Conflicts and defensive communication
Investigating the mature, neurotic and immature defences of service professionals
Dados Bibliográficos
| ID | 21620116 |
|---|---|
| Autores | Fatima Vapiwala (0000-0003-0300-4157, Symbiosis International University), Deepika Pandita (0000-0003-3707-6917, Symbiosis International University) |
| Ano | 2024 |
| Volume | 35 |
| Fascículo | 4 |
| Páginas | 633-657 |
| Data de publicação | 2024-06-28 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | International Journal of Conflict Management (JOURNAL) |
| Identificadores do periódico | ISSN: 1044-4068 • E-ISSN: 1758-8545 |
| Editora | Emerald (PUBLISHER) |
| DOI | 10.1108/ijcma-12-2022-0211 |
| OpenAlex | W4388849172 |
| Idioma | EN |
| Referências citadas | 93 |
Purpose This study aims to examine task and relationship conflict and their linkage with defensive communication strategies, i.e. mature, neurotic and immature defensive communication. Furthermore, Study 1 also investigated the mediating impact of relationship conflict and the moderating impact of a manager’s active-empathic listening in dealing with task conflicts and the defensive communication of the employees. Study 2 intended to assess the causal direction of task conflicts and defensive communication strategies. Design/methodology/approach This research integrates the Job Demands–Resources framework, Conservation of Resources theory and Conflict Expression framework. Data from 124 professionals in India’s tertiary industry was gathered using a longitudinal approach. Study 1 analyses the dynamics between conflicts and defensive communication while considering managers’ active-empathic listening as a potential mitigating factor. Study 2 was conducted after a 10-month interim to delve into the intricate causal connections between defensive communication strategies and task conflicts. For analysing the data, SPSS was used for conducting confirmatory factor analysis. Furthermore, to analyse the conceptual framework and the hypothesised relationships in this study, partial least squares (PLS) modelling was performed using Smart-PLS 4.0. Findings Task conflicts have a significant negative association with mature and neurotic defensive communication, whereas they have a strong positive relationship with immature defensive communication. Relationship conflict significantly mediates the association between task conflict and immature defensive communication. The moderating role of the manager’s active-empathic listening was not supported. In addition, the relationship between immature defensive communication and task conflict is significantly positive, outlining their bidirectional association. In contrast, the association between mature defensive communication is significantly negative. This highlights the potential of immature defensive communication to create escalatory conflict spirals and of mature defensive communication to de-escalate them. Research limitations/implications Defensive communication strategies, commonly explored in the psychological realm, particularly within family and romantic relationship contexts, have received limited attention in organisational behaviour. This longitudinal study offers a unique perspective on the evolution of defensive communication and its impact on task conflict over time, enhancing the understanding of how individuals adapt their communication strategies as conflicts persist or dissipate. The investigation also advances the understanding of conflict spirals, illustrating the potential of mature defensive communication to de-escalate conflicts while revealing a bidirectional connection between immature defensive communication and task conflicts. Practical implications Leaders need to prioritise addressing task conflicts, particularly those that might spiral into relationship conflicts. This would present managers with the ability to make task conflicts more functional in nature, which could help to enhance both team and organisational achievements. The bidirectional relationship between task conflict and immature defensive communication points towards the exigency for managerial and organisational initiatives to prevent the development of conflict spirals at the workplace. Originality/value This study offers crucial interdisciplinary perspectives into the body of literature with the longitudinal investigation of the connections between managers’ active-empathetic listening, task conflict, relationship conflict and the various defensive communication strategies. With the help of insights from this study, managers and leaders will be empowered to take the necessary actions to reduce employee defensive behaviours and foster a supportive culture for evoking positive and desirable performance
Active listening · Management · Neuroticism · Personality · Attachment and Relationship Dynamics · Communication · Conflict Management and Negotiation · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology
SPSS Survival Manual
The Defense Style Questionnaire
The paradox of intragroup conflict
Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research
Task versus relationship conflict, team performance, and team member satisfaction
Fit indices in covariance structure modeling
Job demands–resources theory
When to use and how to report the results of PLS-SEM
Common Method Bias in PLS-SEM
The Job Demands‐Resources model
The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education
The Direct Effect of Climate Emergency and Safety Climate on Intention to Safety Behavior
Developing and Validating the Measurement Model for Financial Literacy Construct Using Confirmatory Factor Analysis
Symmetry, inclusion and workplace conflicts
Investigating the effectiveness of combining contextual and structural family therapies in self-criticism and defense styles of couples with marital dissatisfaction
Individual differences, job demands and job resources as boundary conditions for relations between experienced incivility and forms of instigated incivility
Abusive supervision and work-family conflict
Escalation of relationship conflict into work disengagement
Consequences of abusive supervision on Indian service sector professionals
Investigating the mechanism linking task conflict with employees’ innovative work behavior
When and How Does Team Task Conflict Spark Team Innovation? A Contingency Perspective
CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting
A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict
Conservation of Resources in the Organizational Context
Development of Construction Workers Job Stress Scale to Study and the Relationship between Job Stress and Safety Behavior
A Comparative Study of the Role of Interpersonal Communication, Traditional Media and Social Media in Pro-Environmental Behavior
Supervisors’ Active-Empathetic Listening as an Important Antecedent of Work Engagement
Are human resource managers with good listening competency more likely to avoid job burnout
Nature of Anger, Life Event Stress, Conflict and Defense Mechanism Among Individuals Having Peptic Ulcer
Task conflict and extra-role performance
Social support at work
Competing hypotheses analyses of the associations between group task conflict and group relationship conflict
The Creation of Defensiveness in Social Interaction II
Can high quality listening predict lower speakers' prejudiced attitudes
Bringing the Frame Into Focus
| Velocidade de citação | historical |
|---|---|
| Altamente citado | Não |