Cultural influences on normative reactions to incivility

Comparing individuals from South Korea and Spain

Dados Bibliográficos

ID21620154
AutoresChanki Moon (0000-0002-1937-6206, University of Kent), Ángel Sánchez-Rodríguez (0000-0002-9749-8508, Universidad de Granada)
Ano2021
Volume32
Fascículo2
Páginas292-314
Data de publicação2021-04-06
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoInternational Journal of Conflict Management (JOURNAL)
Identificadores do periódicoISSN: 1044-4068 • E-ISSN: 1758-8545
EditoraEmerald (PUBLISHER)
DOI10.1108/ijcma-05-2020-0096
OpenAlexW3084575548
IdiomaEN
Citações recebidas15
Referências citadas73

Purpose Antecedents and influences of workplace incivility have recently been studied in many areas of research but there is still a lack of consideration for the impact of culture. Theoretical considerations for the present research are based on the cultural dimensions of power distance and tightness/looseness because the collective levels of power distance are similar between Korea and Spain, but the collective levels of tightness/looseness are different between the two countries. The purpose of this paper is to examine whether individuals’ occupational position affects their normative reactions to incivility differently. Design/methodology/approach Participant (victim)’s (those who react to uncivil behaviors) social power (low vs high) and perpetrator’s (those who exhibit uncivil behaviors) social power (low vs high) were experimentally manipulated; all participants were randomly assigned to one of four perpetrator × victim conditions in relation to hierarchical positions ( Ntot = 467). Findings The results suggest that the level of social and personal acceptability was greater either among Koreans than Spanish at a collective level or among people who endorsed higher power distance and tightness values. All in all, the findings highlight cultural influences on the importance of social hierarchy as a factor that can impact the people’s normative reactions to incivility. Originality/value The findings broaden our understanding of the psychology of employees in relation to incivility, by simultaneously considering the influences of culture (power distance and tightness/looseness) and social power

Hierarchy · Hofstede's cultural dimensions theory · Incivility · Normative · Originality · Political science · Social hierarchy · Cultural Differences and Values · Law · Psychology · Social and Intergroup Psychology · Social Psychology · Workplace Violence and Bullying