Image discrepancy around professional work matters

Business · Loyalty · Mediation · Moderated mediation · Population · Professional services · Public relations · Trustworthiness · Corporate Identity and Reputation · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Medicine · Psychology · Social Psychology · Marketing

• The Social Psychology of Procedural Justice

  Open Access•A Lind, E Allan Lind et al.•Social Psychology of Procedural…•1988

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• Target Article

  Michael H Kernis•Psychological Inquiry•2003

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• Constructing Professional Identity

  Michael G Pratt, Kevin W Rockmann et al.•Academy of Management Journal•2006

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• The Behavioral Consequences of Service Quality

  Open Access•Valarie A Zeithaml, Leonard L Berry et al.•Journal of Marketing•1996

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• Estimating within-group interrater reliability with and without response bias.

  Lawrence R James, Robert G Demaree et al.•Journal of Applied Psychology•1984

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• Changing Faces

  Laura Morgan Roberts•Academy of Management Review•2005

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• Multivariate Data Analysis

  Xianggui Qu•Technometrics•2007

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• That’s a Lot to Process! Pitfalls of Popular Path Models

  Open Access•Julia M Rohrer, Paul Hünermund et al.•Advances in Methods and Practices…•2022

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• Contact employees

  Open Access•Lance A Bettencourt, Stephen Brown et al.•Journal of Retailing•1997

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• Developing Buyer-Seller Relationships

  Open Access•F Robert Dwyer, Paul H Schurr et al.•Journal of Marketing•1987

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• Calling

  Open Access•Shoshana R Dobrow, Jennifer Tosti-Kharas et al.•Personnel Psychology•2011

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• The Commitment-Trust Theory of Relationship Marketing

  Open Access•Robert M Morgan, Shelby D Hunt•Journal of Marketing•1994

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• Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

  Open Access•Claes Fornell, David F Larcker•Journal of Marketing Research•1981

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• A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

  Open Access•Richard L Oliver•Journal of Marketing Research•1980

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• Inequity In Social Exchange

  J Stacy Adams•Adv in Expmtl Soc Psychol V2•1965

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• Identity Theory and Personality Theory

  Open Access•Sheldon Stryker•Journal of Personality•2007

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• Self-verification 360°

  Rebecca J North, William B Swann•Self and Identity•2009

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• Promoting service quality in tourist hotels

  Open Access•Sheng‐hshiung Tsaur, Yi-Chun Lin•Tourism Management•2004

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• Professional image under threat

  Open Access•Alaric Bourgoin, Jean-François Harvey•Human Relations•2018

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• The New Social Contract

  Ian R Macneil•Michigan Law Review•1981

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• The Bias map

  Amy J C Cuddy, Susan T Fiske et al.•Journal of Personality and Social…•2007

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• When Professionals Become Mothers, Warmth Doesn't Cut the Ice

  Open Access•Amy J C Cuddy, Susan T Fiske et al.•Journal of Social Issues•2004

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• Principles and Practice of Structural Equation Modeling

  Open Access•Nassim Tabri, Craig M Elliott•Canadian Graduate Journal of…•2012

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• The Function of the Professional's Affective Behavior in Client Satisfaction

  Zeev Ben‐sira, Zeev Ben-Sira•Journal of Health and Social…•1976

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