Residential Care Aides' Experiences of Workplace Incivility in Long-Term Care

Dados Bibliográficos

ID2374487
AutoresHeather A Cooke (0000-0002-3262-7989, University of British Columbia, autor correspondente), Jennifer Baumbusch (0000-0003-3915-6881, University of British Columbia)
Ano2022
Volume36
Fascículo4
Páginas648-664
Data de publicação2022-08-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoWork Employment and Society (JOURNAL)
Identificadores do periódicoISSN: 0950-0170 • E-ISSN: 1469-8722
EditoraSAGE Publications Inc (PUBLISHER)
DOI10.1177/0950017020977314
OpenAlexW3120156899
IdiomaEN
Citações recebidas6
Referências citadas39

Exposure to peer incivility and bullying potentially disrupts the respectful, collaborative workplace relationships essential to quality care provision in long-term care homes. This study critically examined the nature of peer incivility and bullying in residential care aides' workplace relationships. Using critical ethnography, 100 hours of participant observation and 33 semi-structured interviews were conducted with residential care aides, licensed practical nurses, support staff and management in two, non-profit care homes in British Columbia, Canada. While residential care aides' experiences of bullying were rare, peer incivility was pervasive, occurring on an almost daily basis. Two key themes, 'gendered work environment' and 'seeking informal power and control', reflect how residential care aides experienced and explained their uncivil encounters. Findings highlight the gendered, relationally aggressive nature of workplace mistreatment within this predominantly female workforce

Care work · Ethnography · Incivility · Peer mentoring · Political science · Residential care · Sociology · Work (physics · Workforce · Workplace bullying · Elder Abuse and Neglect · Intimate Partner and Family Violence · Medicine · Nursing · Psychology · Social Psychology · Workplace Violence and Bullying