How Institutional Logics Inform Emotional Labour

An Ethnography of Junior Doctors

Dados Bibliográficos

ID2374773
AutoresPriyanka Vedi (0000-0003-4090-0778, University of Roehampton, autor correspondente), Marek Korczynski (0000-0003-1517-6001, University of Nottingham), Sonia Bishop (0000-0001-8527-7081, University of Nottingham), Simon Bishop (0000-0001-5422-2301)
Ano2025
Volume39
Fascículo1
Páginas163-184
Data de publicação2025-02-01
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoWork Employment and Society (JOURNAL)
Identificadores do periódicoISSN: 0950-0170 • E-ISSN: 1469-8722
EditoraSAGE Publications Inc (PUBLISHER)
DOI10.1177/09500170231225615
OpenAlexW4391680335
IdiomaEN
Citações recebidas2
Referências citadas45

Sociological analysis of emotional labour can be aided by considering how institutional logics inform the performance of emotional labour. We consider the link between institutional logics and emotional labour by conducting an in-depth case study of junior doctors in a large UK hospital. We point to three key institutional logics - bureaucratic, consumerist and professional logics - and show how they inform the emotional labour of junior doctors. We also consider how doctors respond to these logics through enactment processes of choice, resistance and negotiation. In this way, we make an important theoretical contribution by identifying the way that institutional logics relate to the performance of emotional labour. We also make an important empirical contribution by contributing to a growing body of ethnographies on the emotional labour of doctors

Emotional labor · Ethnography · Sociology · Anthropology · Emotional Labor in Professions · Employment and Welfare Studies · Management and Organizational Studies · Psychology · Social Psychology