Technological Change at Work
The Impact of Employee Involvement on the Effectiveness of Health Information Technology
Dados Bibliográficos
| ID | 3313264 |
|---|---|
| Autores | Adam Seth Litwin (0000-0003-3130-814X, Cornell University, autor correspondente) |
| Ano | 2011 |
| Volume | 64 |
| Fascículo | 5 |
| Páginas | 863-888 |
| Data de publicação | 2011-10-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Industrial and Labor Relations Review (JOURNAL) |
| Identificadores do periódico | ISSN: 0019-7939 • E-ISSN: 2162-271X |
| Editora | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/001979391106400502 |
| OpenAlex | W2121267068 |
| Idioma | EN |
| Citações recebidas | 15 |
| Referências citadas | 65 |
The link between employee involvement (EI) and organizational performance is not clear-cut, and the diffusion of information technology (IT) in the workplace complicates this relationship. The author argues that new technologies offer an important avenue by which EI can improve firm performance. He also contends that those studies that do consider EI in the context of technological change may be focusing exclusively on workplace-level features of the employment relationship, ignoring variation in functional- and strategic-level aspects of employment relations. To test this hypothesis, he uses Kaiser Permanente Northwest Region's patient scheduling module as an exemplar to investigate the extent to which this particular technology interacts with EI to affect clinic-level improvements in patient satisfaction. He studies the impact of the technology over the period October 2004 to August 2007 across 16 clinics to identify variation across sites. Measuring outcomes from a dataset that includes employee and patient surveys, interviews, archival data, and clinic observations, he finds that the use of IT is associated with performance increases and that these effects are greater in those clinics achieving higher mean levels of EI. This study presents the first empirical evidence of the potential of EI to enhance the effectiveness of health IT
Business · Context (archaeology · Economic growth · Economics · Electronic health record · Empirical evidence · Empirical research · Health care · Health information technology · Information technology · Knowledge management · Operations management · Political science · Process (computing · Public relations · Technological change · Work (physics · Computer Science · Employment and Welfare Studies · Engineering · Labor Movements and Unions · Marketing · Workplace Health and Well-being
Human–machine interaction and legal translation
The Dual Face of Workplace AI
Future of work and employee empowerment and satisfaction
Collective regulation and the future of work in the digital economy
Unions, Worker Voice, and Management Practices
Identification and Worker Responses to Workplace Change
Nurse Unions and Patient Outcomes
Who Has Trouble Hiring? Evidence from a National IT Survey
Justice or Just between Us? Empirical Evidence of the Trade-off between Procedural and Interactional Justice in Workplace Dispute Resolution
Union-Management Partnerships, Teacher Collaboration, and Student Performance
Health Care Information Technology, Work Organization, and Nursing Home Performance
Triadic Technology Configuration
Emerging Technologies at Work
Control and Flexibility
A Forum on Emerging Technologies
Generalized Latent Variable Modeling
Leadership and Decision-Making
Skill-Biased Organizational Change? Evidence from A Panel of British and French Establishments
What Works at Work
How Does Information Technology Affect Productivity? Plant-Level Comparisons of Product Innovation, Process Improvement, and Worker Skills
Participation, Satisfaction, and Productivity
Retrospective reports of strategic‐level managers
Information Technology, Workplace Organization, and the Demand for Skilled Labor
Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes
Common method biases in behavioral research
Labor and Monopoly Capital
The Impact of Collective Bargaining on Management
A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research
Cognitive and motivational effects of participation
The Transformation of American Industrial Relations
Overcoming Resistance to Change
A Comparison of Web and Mail Survey Response Rates
Conventional wisdom on measurement
Work Reorganization in an Era of Restructuring
Human Resource Management and Organizational Performance
Human Resource Bundles and Manufacturing Performance
Work Organization, Technology, and Performance in Customer Service and Sales
Do Peripheral Workers Do Peripheral Work? Comparing the Use of Highly Skilled Contractors and Regular Employees
How Industrial Relations Affects Plant Performance
The Link between Business Strategy and Industrial Relations Systems in American Steel Minimills
How Common is Workplace Transformation and Who Adopts it
| Obras citantes distintas | 15 |
|---|---|
| Citações por ano | 1,25 |
| Intervalo de citações | 2014 - 2026 (13) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 15 |